MNGT CH 18 EXAM QUESTIONS
WITH 100% CORRECT ANSWERS
Which of the following is a standard of conduct that is shared by team members and
guides their behavior?
a. Leadership
b. Cohesiveness
c. Norm
d. Attitude
e. None of these - Answer-c. Norm
Andrea is team leader of the focus group at her organization. In the past, the group was
plagued by lack of cooperation and disrespect. Today, she told team members that if
anyone tried to undermine another member, that person would be kicked off the team.
This is an example of a(n):
a. critical event.
b. explicit statement.
c. experiential carryover.
d. implied norm.
e. accommodation. - Answer-b. explicit statement.
InfoTech's new product team has a norm of backing up each of their computer's hard
drives at the end of each working day. This norm developed because one day a
computer virus infected the team's computer network and destroyed many important
computer files. The cause of this norm was clearly:
a. an explicit statement.
b. carryover behaviors.
c. primacy.
d. a critical event.
e. none of these. - Answer-d. a critical event.
Which of the following brings norms into the team from outside?
a. Critical events
b. Primacy
c. Carryover behaviors
d. Explicit statements
e. Recency - Answer-c. Carryover behaviors
,Once a month, the top managers at George's Greenhouse make a point of meeting with
the work teams in their respective divisions in order to communicate to them the
organization's priorities, goals, and needs. This is an example of top management
attempting to influence team norms through:
a. explicit statements.
b. primacy.
c. carryover behaviors.
d. critical events.
e. all of these. - Answer-a. explicit statements.
Managing team _____ is the most important skill required for effective team
management.
a. norms
b. cohesiveness
c. conflict
d. membership
e. none of these - Answer-c. conflict
_____ means that the first behaviors that occur in a team often set a precedent for later
team expectations.
a. Critical events
b. Primacy
c. Carryover behaviors
d. Explicit statements
e. Recency - Answer-b. Primacy
The tendency for people to be so committed to a cohesive team that they are reluctant
to express contrary opinions refers to _____.
a. brainstorm
b. brain dump
c. group innovation
d. groupthink
e. group anxiety - Answer-d. groupthink
The competing style of conflict resolution is based on a _____ degree of assertiveness
and a _____ degree of cooperativeness.
a. high, high
b. high, low
c. low, high
d. low, low
e. low, medium - Answer-b. high, low
The avoiding style of conflict resolution is based on a _____ degree of assertiveness
and a _____ degree of cooperativeness.
a. high, high
b. high, low
, c. low, high
d. low, low
e. low, medium - Answer-d. low, low
The accommodating style of conflict resolution is based on a _____ degree of
assertiveness and a _____ degree of cooperativeness.
a. high, high
b. high, low
c. low, high
d. low, low
e. low, medium - Answer-c. low, high
At FEI Industries, teams of product developers coordinate their work electronically at the
North American, European, and Asian sites to coincide with peak operating hours at
each location. Such teams are referred to as a _____.
a. project team
b. committee
c. focus group
d. global team
e. self-directed team - Answer-d. global team
All the following are conflict handling styles discussed in your text EXCEPT:
a. competing style.
b. assertive style.
c. avoiding style.
d. accommodating style.
e. compromising style. - Answer-b. assertive style.
1. A team is defined as a group of two or more people who interact and coordinate their
work to accomplish a specific objective. - Answer-True
A group and a team are interchangeable terms. - Answer-False
A team shares or rotates leadership roles while a group has a designated strong leader.
- Answer-True
Teams run efficient meetings, whereas groups run meetings that encourage open-
ended discussion. - Answer-False
Social facilitation is the tendency for the presence of others to influence an individual's
motivation and performance. - Answer-True
A formal team composed of employees from different areas of expertise and from
different levels in the organization's formal chain of command is called a vertical team. -
Answer-False
WITH 100% CORRECT ANSWERS
Which of the following is a standard of conduct that is shared by team members and
guides their behavior?
a. Leadership
b. Cohesiveness
c. Norm
d. Attitude
e. None of these - Answer-c. Norm
Andrea is team leader of the focus group at her organization. In the past, the group was
plagued by lack of cooperation and disrespect. Today, she told team members that if
anyone tried to undermine another member, that person would be kicked off the team.
This is an example of a(n):
a. critical event.
b. explicit statement.
c. experiential carryover.
d. implied norm.
e. accommodation. - Answer-b. explicit statement.
InfoTech's new product team has a norm of backing up each of their computer's hard
drives at the end of each working day. This norm developed because one day a
computer virus infected the team's computer network and destroyed many important
computer files. The cause of this norm was clearly:
a. an explicit statement.
b. carryover behaviors.
c. primacy.
d. a critical event.
e. none of these. - Answer-d. a critical event.
Which of the following brings norms into the team from outside?
a. Critical events
b. Primacy
c. Carryover behaviors
d. Explicit statements
e. Recency - Answer-c. Carryover behaviors
,Once a month, the top managers at George's Greenhouse make a point of meeting with
the work teams in their respective divisions in order to communicate to them the
organization's priorities, goals, and needs. This is an example of top management
attempting to influence team norms through:
a. explicit statements.
b. primacy.
c. carryover behaviors.
d. critical events.
e. all of these. - Answer-a. explicit statements.
Managing team _____ is the most important skill required for effective team
management.
a. norms
b. cohesiveness
c. conflict
d. membership
e. none of these - Answer-c. conflict
_____ means that the first behaviors that occur in a team often set a precedent for later
team expectations.
a. Critical events
b. Primacy
c. Carryover behaviors
d. Explicit statements
e. Recency - Answer-b. Primacy
The tendency for people to be so committed to a cohesive team that they are reluctant
to express contrary opinions refers to _____.
a. brainstorm
b. brain dump
c. group innovation
d. groupthink
e. group anxiety - Answer-d. groupthink
The competing style of conflict resolution is based on a _____ degree of assertiveness
and a _____ degree of cooperativeness.
a. high, high
b. high, low
c. low, high
d. low, low
e. low, medium - Answer-b. high, low
The avoiding style of conflict resolution is based on a _____ degree of assertiveness
and a _____ degree of cooperativeness.
a. high, high
b. high, low
, c. low, high
d. low, low
e. low, medium - Answer-d. low, low
The accommodating style of conflict resolution is based on a _____ degree of
assertiveness and a _____ degree of cooperativeness.
a. high, high
b. high, low
c. low, high
d. low, low
e. low, medium - Answer-c. low, high
At FEI Industries, teams of product developers coordinate their work electronically at the
North American, European, and Asian sites to coincide with peak operating hours at
each location. Such teams are referred to as a _____.
a. project team
b. committee
c. focus group
d. global team
e. self-directed team - Answer-d. global team
All the following are conflict handling styles discussed in your text EXCEPT:
a. competing style.
b. assertive style.
c. avoiding style.
d. accommodating style.
e. compromising style. - Answer-b. assertive style.
1. A team is defined as a group of two or more people who interact and coordinate their
work to accomplish a specific objective. - Answer-True
A group and a team are interchangeable terms. - Answer-False
A team shares or rotates leadership roles while a group has a designated strong leader.
- Answer-True
Teams run efficient meetings, whereas groups run meetings that encourage open-
ended discussion. - Answer-False
Social facilitation is the tendency for the presence of others to influence an individual's
motivation and performance. - Answer-True
A formal team composed of employees from different areas of expertise and from
different levels in the organization's formal chain of command is called a vertical team. -
Answer-False
