correct answers
Intellectual Capital - correct answer ✔✔the collective brain power or shared knowledge of a workforce
Knowledge Workers - correct answer ✔✔Workers whose intelligence is a critical asset to employers
Glass Ceiling Effect - correct answer ✔✔an invisible barrier limiting career advancement of minorities
Globalization - correct answer ✔✔the world interdependence of resource flows, product markets, and
business conditions
Organization - correct answer ✔✔a collection of people working together to achieve a common purpose
Productivity - correct answer ✔✔the quantity and quality of work performance relative to the cost of
inputs
Performance Effectiveness - correct answer ✔✔An output measure of task or goal accomplishment
Performance Efficeincy - correct answer ✔✔An input measure of resource cost associated with goal
accomplishment
General Environment - correct answer ✔✔composed of economic, legal-political, technological, socio-
cultural, and natural environment conditions
Sustainable Business - correct answer ✔✔A business that both meets customer needs and protects the
well being of the environment
,Sustainable Innovation - correct answer ✔✔New products and production methods that have reduced
impact on the environment
Specific Environment - correct answer ✔✔people and groups with whom the organization interacts
Stakeholders - correct answer ✔✔persons, groups, and institutions directly affected by an organization
Competitive Advantage - correct answer ✔✔something an organization does extremely well, a core
competency that sets it apart from competitors
which can be achieved through costs, quality, delivery, and flexibility
Environmental Uncertainty - correct answer ✔✔the lack of complete information about the environment
Organizational Effectiveness - correct answer ✔✔sustainable high performance in using resources to
accomplish mission and objectives
Manager - correct answer ✔✔A person in an organization who directly supports,supervises, and helps
activate the work efforts and performance of others
Top Managers - correct answer ✔✔Managers responsible for performance of an organization as a whole
or for one of its larger parts
Middle Managers - correct answer ✔✔Managers in charge of relatively large departments or divisions
Supervisors - correct answer ✔✔Managers in charge of a small work group of non-managerial workers
Line Managers - correct answer ✔✔Managers responsible for work activities that directly affect
organization's outputs
Staff Managers - correct answer ✔✔Managers that use technical expertise to advise and support the
efforts of line workers
, Functional Managers - correct answer ✔✔Managers responsible for a single area of activity
General Managers - correct answer ✔✔managers responsible for more complex units that include many
functional areas
Management - correct answer ✔✔process of planning, organizing, leading, and controlling the use of
resources to accomplish goals
Leading - correct answer ✔✔The process of arousing enthusiasm and inspiring efforts to achieve goals
Useful Information - correct answer ✔✔Information that is timely, high quality, complete, relevant, and
understandable
Information Technology - correct answer ✔✔Application of computers and telecom equipment to store,
retrieve, transmit, an manipulate data
Business Intelligence - correct answer ✔✔taps information systems to extract and report data in
organized ways that are helpful to decision makers
Management Information Systems - correct answer ✔✔uses IT to collect, organize, and distribute data
for use in decision making
Problem Solving - correct answer ✔✔identifying and taking action to resolve problems
Problem Avoiders - correct answer ✔✔Inactive in information gathering and solving problems
Problem Solvers - correct answer ✔✔Reactive in gathering information and solving problems
Problem Seekers - correct answer ✔✔Proactive in anticipating problems and opportunities and taking
appropriate action to gain an advantage