Chicago Limo Chauffeur Training Exam Questions and Answers 100% Solved

Chicago Limo Chauffeur Training Exam

Questions and Answers 100% Solved


Which of the following is NOT a customer need:

a. Need for timely service

b. Need to feel important

c. Need to complain

d. Need to feel comfortable - ✔✔c. Need to complain

What are the three parts of verbal communications?

a. Tone, speed, volume

b. Tone, smiling, volume

c. Laughing, smiling, volume - ✔✔a. Tone, pitch, speed

Which of the following statements regarding verbal communications is

true?

a. Speak as fast as possible, the customer will appreciate it

b. Speaking in a low voice will make the customer listen better?

c. If people move away from you while you are speaking, your voice may

be too loud


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, d. Both a and b - ✔✔c. If people move away from you while you are

speaking, your voice may be too loud

When using the L.A.S.T. approach to resolve a conflict, what is the purpose

of apologizing to the customer?

a. To admit that you are at fault

b. To avoid the customer yelling at you

c. To show empathy because the customer is unhappy - ✔✔c. To show

empathy because the customer is unhappy

When someone believes that all people from Canada are hockey players,

they are:

a. Prejudiced

b. Judgmental

c. Stereotyping - ✔✔c. stereotyping

What do the letters in the L.A.S.T. formula stand for?

a. Listen, accept, speak, thank

b. Learn, accept, speak, think

c. Listen, apologize, solve, thank

d. Laugh, accept, speak, talk - ✔✔c. listen, apologize, solve, thank




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