BADM 7120 Operations Management – FINAL
Latest Update 2024-2025 Actual Exam from
Credible Source with 85 Questions and 100%
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A cause-and-effect diagram: - CORRECT ANSWER: All of the above are true
a computerized inventory system check inventory levels at the end of the week and
produces suggested orders for the coming week. What kind of system is this? -
CORRECT ANSWER: A periodic review system
A decision is made that suppliers will be chosen based on quality rather than cost. This
is an example of which of the following?
a. Objective
b. Distinctive Competence
c. Strategic decision
d. Mission - CORRECT ANSWER: Strategic decision
A department of 25 machines is kept running by three operators who respond to
randomly occurring equipment problems. An analyst who wanted to know whether to
add a fourth operator or downsize to two operators would be helped by using queuing
theory analysis. - CORRECT ANSWER: True
A finite population in waiting line mgmt refers to a population that is large enough in
relation to the service system so that the change in population size caused by
subtraction or additions to the population does not significantly affect the system
probabilities. - CORRECT ANSWER: FALSE
, A large capacity cushion is appropriate when: - CORRECT ANSWER: A firm is
attempting to capture market share in a growing industry
a process control chart: - CORRECT ANSWER: Separates the assignable cause of
variation from the common cause of variation
A process will generally have at least one bottleneck - CORRECT ANSWER: True
A service blueprint is used to analyze and manage the service process because it
involves: - CORRECT ANSWER: The identification of flows, bottlenecks, and customer
interaction points
A small improvement in customer loyalty can substantially improve the profitability of a
service firm - CORRECT ANSWER: TRUE
According to the lean philosophy, a stable master production schedule is desirable to
reduce the work-in-process inventories. - CORRECT ANSWER: TRUE
An important lesson from the product-process matrix is: - CORRECT ANSWER: Give
importance to aligning product choice decisions and process choice decisions
Buying a ticket for a college football game where there are multiple windows to buy the
ticket at features which type of queuing system line structure? - CORRECT ANSWER:
Multichannel, single phase
Facilities Decisions: - CORRECT ANSWER: Constrain all other capacity decisions
High-contact and low-contact services can also be classified as front office and back
office operations. - CORRECT ANSWER: TRUE
Ideally in waiting line or queuing analysis we want to balance the cost of service
capacity with the cost of waiting. - CORRECT ANSWER: TRUE
Latest Update 2024-2025 Actual Exam from
Credible Source with 85 Questions and 100%
Verified Detailed Correct Answers Guaranteed
A+ Approved by Professor
A cause-and-effect diagram: - CORRECT ANSWER: All of the above are true
a computerized inventory system check inventory levels at the end of the week and
produces suggested orders for the coming week. What kind of system is this? -
CORRECT ANSWER: A periodic review system
A decision is made that suppliers will be chosen based on quality rather than cost. This
is an example of which of the following?
a. Objective
b. Distinctive Competence
c. Strategic decision
d. Mission - CORRECT ANSWER: Strategic decision
A department of 25 machines is kept running by three operators who respond to
randomly occurring equipment problems. An analyst who wanted to know whether to
add a fourth operator or downsize to two operators would be helped by using queuing
theory analysis. - CORRECT ANSWER: True
A finite population in waiting line mgmt refers to a population that is large enough in
relation to the service system so that the change in population size caused by
subtraction or additions to the population does not significantly affect the system
probabilities. - CORRECT ANSWER: FALSE
, A large capacity cushion is appropriate when: - CORRECT ANSWER: A firm is
attempting to capture market share in a growing industry
a process control chart: - CORRECT ANSWER: Separates the assignable cause of
variation from the common cause of variation
A process will generally have at least one bottleneck - CORRECT ANSWER: True
A service blueprint is used to analyze and manage the service process because it
involves: - CORRECT ANSWER: The identification of flows, bottlenecks, and customer
interaction points
A small improvement in customer loyalty can substantially improve the profitability of a
service firm - CORRECT ANSWER: TRUE
According to the lean philosophy, a stable master production schedule is desirable to
reduce the work-in-process inventories. - CORRECT ANSWER: TRUE
An important lesson from the product-process matrix is: - CORRECT ANSWER: Give
importance to aligning product choice decisions and process choice decisions
Buying a ticket for a college football game where there are multiple windows to buy the
ticket at features which type of queuing system line structure? - CORRECT ANSWER:
Multichannel, single phase
Facilities Decisions: - CORRECT ANSWER: Constrain all other capacity decisions
High-contact and low-contact services can also be classified as front office and back
office operations. - CORRECT ANSWER: TRUE
Ideally in waiting line or queuing analysis we want to balance the cost of service
capacity with the cost of waiting. - CORRECT ANSWER: TRUE
