BADM 7120 Operations Management Latest
Update 2024-2025 Actual Exam from Credible
Source with 85 Questions and 100% Verified
Detailed Correct Answers Guaranteed A+
Approved by Professor
"Slack" refers to the difference between:
A. Late and early times
B. Finish and start time
C. Observed and predicted times
D. Optimistic and pessimistic times
E. None of the above - CORRECT ANSWER: A. Late and early times
A cause and effect diagram:
A. Identifies common causes of quality defects
B. Is often used in conjunction with a Pareto chart
C. Is also called a fishbone diagram
D. All of the above - CORRECT ANSWER: D. All of the above
A computerized inventory system checks inventory levels at the end of the week and
produces suggested orders for the coming week. What kind of system is this?
A. A periodic review system
B. An ABC inventory system
C. A service level system
D. A continuous review system - CORRECT ANSWER: A. A period review system
A decision is made that suppliers will be chosen based on quality rather than cost. This
is an example of which of the following?
,A. Mission
B. Distinctive Competence
C. Strategic decision
D. Objective - CORRECT ANSWER: C. Strategic decision
A large capacity cushion is appropriate when:
A. A firm is attempting to capture market share in a growing industry
B. The market for its products or services is shrinking
C. A firm wants its capacity to match average demand
D. A make-to-stock process is used - CORRECT ANSWER: A. A firm is attempting to
capture market share in a growing industry
A process control chart:
A. Has upper and lower control limits set at +/- 2 standard deviations from the center
line
B. Separates the assignable cause of variation from the common cause of variation
C. Assumes that 99.74% of special cause variation will fall between upper and lower
limits.
D. Assigns causes of variation to operator, machine, or material - CORRECT ANSWER:
B. Separates the assignable cause of variation from the common cause of vaiation
A service blueprint is used to analyze and manage the service process because it
involves:
A. The identification of flows, bottlenecks, and customer interaction points
B. The design of the services advertising campaign
C. The identification of the consumer benefit concept
D. All of the above - CORRECT ANSWER: A. Identification of flow, bottlenecks, and
customer interaction points
An important lesson from the product-process matrix is:
, A. Most firms should operate off the diagonal to achieve competitive status
B. Give importance to aligning product choice decisions and process choice decisions
C. Give importance to product choice decision over process choice decisions
D. Give importance to process choice decisions over product choice decisions. -
CORRECT ANSWER: B. Give importance to aligning product choice decision and
process choice decisions
Buying a ticket for a college football game where there are multiple windows to buy the
ticket at features which type of queuing system line structure?
A. Single channel, single phase
B. Single channel, multiphase
C. Multichannel, single phase
D. Multichannel, multiphase
E. None of the above - CORRECT ANSWER: C. Multichannel, single phase
Facilities decisions:
A. are medium-range capacity decisions
B. Should consider one of the five crucial questions of how much, how large, when,
where, and what type
C. Constrain all other capacity decisions
D. Require planning for one year only. - CORRECT ANSWER: C. Constrain all other
capacity decisions
If an organization were having difficulty trying to get customers' opinions into the
definition of quality, which of the following approaches would be most suitable?
A. TQM
B. Six-sigma
C. ISO 9000 certification
D. Quality Function Deployment - CORRECT ANSWER: D. Quality Function
Deployment
Update 2024-2025 Actual Exam from Credible
Source with 85 Questions and 100% Verified
Detailed Correct Answers Guaranteed A+
Approved by Professor
"Slack" refers to the difference between:
A. Late and early times
B. Finish and start time
C. Observed and predicted times
D. Optimistic and pessimistic times
E. None of the above - CORRECT ANSWER: A. Late and early times
A cause and effect diagram:
A. Identifies common causes of quality defects
B. Is often used in conjunction with a Pareto chart
C. Is also called a fishbone diagram
D. All of the above - CORRECT ANSWER: D. All of the above
A computerized inventory system checks inventory levels at the end of the week and
produces suggested orders for the coming week. What kind of system is this?
A. A periodic review system
B. An ABC inventory system
C. A service level system
D. A continuous review system - CORRECT ANSWER: A. A period review system
A decision is made that suppliers will be chosen based on quality rather than cost. This
is an example of which of the following?
,A. Mission
B. Distinctive Competence
C. Strategic decision
D. Objective - CORRECT ANSWER: C. Strategic decision
A large capacity cushion is appropriate when:
A. A firm is attempting to capture market share in a growing industry
B. The market for its products or services is shrinking
C. A firm wants its capacity to match average demand
D. A make-to-stock process is used - CORRECT ANSWER: A. A firm is attempting to
capture market share in a growing industry
A process control chart:
A. Has upper and lower control limits set at +/- 2 standard deviations from the center
line
B. Separates the assignable cause of variation from the common cause of variation
C. Assumes that 99.74% of special cause variation will fall between upper and lower
limits.
D. Assigns causes of variation to operator, machine, or material - CORRECT ANSWER:
B. Separates the assignable cause of variation from the common cause of vaiation
A service blueprint is used to analyze and manage the service process because it
involves:
A. The identification of flows, bottlenecks, and customer interaction points
B. The design of the services advertising campaign
C. The identification of the consumer benefit concept
D. All of the above - CORRECT ANSWER: A. Identification of flow, bottlenecks, and
customer interaction points
An important lesson from the product-process matrix is:
, A. Most firms should operate off the diagonal to achieve competitive status
B. Give importance to aligning product choice decisions and process choice decisions
C. Give importance to product choice decision over process choice decisions
D. Give importance to process choice decisions over product choice decisions. -
CORRECT ANSWER: B. Give importance to aligning product choice decision and
process choice decisions
Buying a ticket for a college football game where there are multiple windows to buy the
ticket at features which type of queuing system line structure?
A. Single channel, single phase
B. Single channel, multiphase
C. Multichannel, single phase
D. Multichannel, multiphase
E. None of the above - CORRECT ANSWER: C. Multichannel, single phase
Facilities decisions:
A. are medium-range capacity decisions
B. Should consider one of the five crucial questions of how much, how large, when,
where, and what type
C. Constrain all other capacity decisions
D. Require planning for one year only. - CORRECT ANSWER: C. Constrain all other
capacity decisions
If an organization were having difficulty trying to get customers' opinions into the
definition of quality, which of the following approaches would be most suitable?
A. TQM
B. Six-sigma
C. ISO 9000 certification
D. Quality Function Deployment - CORRECT ANSWER: D. Quality Function
Deployment
