g g g g g g g g g g
on Robbins g
EssentialsgofgOrganizationalgBehavior,g14eg(Robbins/Judge)g
Chapterg2g DiversitygingOrganizations
1) Thegtwogmajorgformsgofgworkforcegdiversitygare and _.
A) surface-levelgdiversity;gdeep-levelgdiversity
B) surface-levelgdiversity;glateral-levelgdiversity
C) organizational-levelgdiversity;gindividual-levelgdiversity
D) lateral-levelgdiversity;gdeep-levelgdiversity
E) physical-levelgdiversity;gintellectual-
levelgdiversitygAnswer:g A
Explanation:gA)gDemographicsgmostlygreflectgsurface-
levelgdiversity,gnotgthoughtsgandgfeelings,gandgcangleadgemployeesgtogperceivegoneganothergthrough
gstereotypesgandgassumptions.gHowever,gevidenceghasgshowngthatgasgpeopleggetgtogknowgoneganoth
er,gtheygbecomeglessgconcernedgaboutgdemographicgdifferencesgifgtheygseegthemselvesgasgsharingg
moregimportantgcharacteristics,gsuchgasgpersonalitygandgvalues,gthatgrepresentgdeep-
levelgdiversity.
Diff:g2
AACSB:gDiversegandgmulticulturalgworkgenvironmentsg
Quest.gCategory:ggConcept
LO:g 2.1gDemonstrateghowgworkplacegdiscriminationgunderminesgorganizationalgeffectiveness.
2) Byg2020,gitgisgexpectedgthatg25gpercentgofgthegworkinggpopulationgwillgbe .
A) Asian
B) overg55
C) black
D) female
E) underg30g
Answer:g B
Explanation:g B)gTrendsgindicategthatgthegportiongofgthegworkforcegovergthegagegofg55gwillghaveggro
wngtog25.2gpercentgbygthegyearg2020.
Diff:g1
AACSB:gDiversegandgmulticulturalgworkgenvironmentsg
Quest.gCategory:ggConcept
LO:g 2.1gDemonstrateghowgworkplacegdiscriminationgunderminesgorganizationalgeffectiveness.
1
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g g g g g g g g g g
on Robbins g
3) Differencesgingcharacteristicsglikegeducation,gethnicity,gregionalgbackground,gandggendergformg
partgof .
A) individual-levelgdiversity
B) organizational-levelgdiversity
C) lateral-levelgdiversity
D) surface-levelgdiversity
E) deep-
levelgdiversitygAnswer:
g D
Explanation:g D)gSurface-
levelgdiversitygrefersgtogthegdifferencesgingcharacteristicsglikegeducation,gupbringing,gwork-
status,gregionalgbackground,gandggender.gDeep-
levelgdiversity,gongthegotherghand,grefersgtogdifferencesgingindividualgcharacteristicsglikegpersonalit
y,gvalues,gbelief-system,gandginterests.
Diff:g1
AACSB:g Diversegandgmulticulturalgworkgenvironmentsg
Quest.gCategory:ggConcept
LO:g 2.1gDemonstrateghowgworkplacegdiscriminationgunderminesgorganizationalgeffectiveness.
4) Differencesgingcharacteristicsgsuchgasgpersonality,gvalues,gandgbeliefsgformgpartgof .
A) surface-levelgdiversity
B) deep-levelgdiversity
C) lateral-levelgdiversity
D) organizational-levelgdiversity
E) individual-
levelgdiversitygAnswer:gB
Explanation:g B)gSurface-
levelgdiversitygrefersgtogthegdifferencesgingcharacteristicsglikegeducation,gupbringing,gwork-
status,gregionalgbackground,gandggender.gDeep-
levelgdiversity,gongthegotherghand,grefersgtogdifferencesgingindividualgcharacteristicsglikegpersonalit
y,gvalues,gbelief-system,gandginterests.
Diff:g1
AACSB:gDiversegandgmulticulturalgworkgenvironmentsg
Quest.gCategory:ggConcept
LO:g 2.1gDemonstrateghowgworkplacegdiscriminationgunderminesgorganizationalgeffectiveness.
2
Copyrightg©g2018gPearsongEducation,gInc.
mynursytest.store
, DOWNLOAD THE Test Bank for Essentials of Organizational Behavior 14thEditi
g g g g g g g g g g
on Robbins g
5) Whileginitialgmeetingsgmaygdependgongsurface-
levelgdiversitygingmakinggattemptsgtogunderstandgothergindividuals,gstudiesgshowgthatgaftergtime
andg_
becomegmoregimportantgtogunderstandinggthegothergindividual.
A) stereotypes;gassumptions
B) assumptions;gjudgments
C) values;gpersonality
D) age;gwisdom
E) gender;gageg
Answer:g C
Explanation:gC)gAsgpeoplegbecomegmoregacquaintedgwithgoneganother,gtheygbecomeglessgconcerne
dgwithgdemographicgdifferencesgandgrelygmoregongdeep-levelgdiversitygissues.
Diff:g3
AACSB:g Diversegandgmulticulturalgworkgenvironmentsg
Quest.gCategory:ggConcept
LO:g 2.1gDemonstrateghowgworkplacegdiscriminationgunderminesgorganizationalgeffectiveness.
6) Whichgofgthegfollowinggstatementsgisgtruegregardinggsurface-levelgdiversity?
A) Surface-levelgdiversitygwillgovercomegfundamentalgdifferencesgandgpromotegharmony.
B) Surface-levelgdiversitygcangco-existgwithgdeep-levelgdiversitygwithingangorganization.
C) Surface-levelgdiversitygdoesgnotgaffectgemployees'gperceptions.
D) Surface-levelgdiversity,gnotgthoughtsgandgfeelings,gisgmostlygreflectedgingDemographics.
E) Surface-
levelgdiversitygingthegworkforcegcangbegeliminatedgbygeffectivegdiversitygmanagement.gAnswer:g D
Explanation:gD)gDemographicsgmostlygreflectgsurface-
levelgdiversity,gnotgthoughtsgandgfeelings,gandgcangleadgemployeesgtogperceivegoneganothergthrough
gstereotypesgandgassumptions.gHowever,gevidenceghasgshowngthatgasgpeopleggetgtogknowgoneganoth
er,gtheygbecomeglessgconcernedgaboutgdemographicgdifferencesgifgtheygseegthemselvesgasgsharingg
moregimportantgcharacteristics,gsuchgasgpersonalitygandgvalues,gthatgrepresentgdeep-
levelgdiversity.
Diff:g2
AACSB:gDiversegandgmulticulturalgworkgenvironmentsg
Quest.gCategory:ggConcept
LO:g 2.1gDemonstrateghowgworkplacegdiscriminationgunderminesgorganizationalgeffectiveness.
3
Copyrightg©g2018gPearsongEducation,gInc.
mynursytest.store