Questions and CORRECT Answers
Which of the following is NOT a benefit of having a social media strategy? - CORRECT
ANSWER - Social media helps you send better emails.
Which network has the longest life for a piece of content? - CORRECT ANSWER -
On which social network should you share content most frequently? - CORRECT
ANSWER - Twitter
True or false? Social content is only used during the attract and delight stages of the inbound
methodology. - CORRECT ANSWER - False
Fill in the blank: Instagram stories are a great way to _____________. - CORRECT
ANSWER - drive traffic and engagement
Why are hashtags helpful? - CORRECT ANSWER - To aid search, track campaigns, and
to influence the creation of user-generated content
True or false? It's necessary to conduct a social media audit every 2-3 years. - CORRECT
ANSWER - False
What is a social media audit? - CORRECT ANSWER - A hard look at the data from all
your social accounts and the social conversations about your brand and your competitors
Which KPI is most likely to be a vanity metric? - CORRECT ANSWER - Reach
, True or False? In social media, a service level agreement (SLA) refers to how much time passes
between when a customer reaches out and when the company responds. - CORRECT
ANSWER - True
True or False? You should revisit your KPIs every 18 months. - CORRECT ANSWER -
True
What is the biggest challenge that most social media practitioners have? - CORRECT
ANSWER - Getting executive buy-in for social ideas
True or False? The Holistic model is the most common social team structure used by
organizations today. - CORRECT ANSWER - False
Why do stakeholders matter as you begin to develop your team structure? - CORRECT
ANSWER - Stakeholders needs may be the same as your needs and their buy-in may help
you influence senior leaders
What do senior leaders care about when it comes to your social media plan? Choose all that
apply. - CORRECT ANSWER - true
What should you do to secure executive buy-in if you're starting a social media project and don't
have a past campaign to use as a benchmark? - CORRECT ANSWER - Position your
program as an experiment or pilot.
What do senior leaders care about when it comes to your social media plan? Choose all that
apply. - CORRECT ANSWER - Customer satisfaction
Competitive Advantage
What's the difference between social listening and social monitoring? - CORRECT
ANSWER - Social listening can only be done natively within each social media site,
whereas social monitoring requires technology to aggregate sentiment from various places.