LSU MADM 701 - Ch 6 Exam Questions
and Answers
Motivation Process - Answers -A basic psychological process: Needs - Drives -
Incentives
Motivation - Answers -a process that starts with a physiological or psychological
deficiency or need that activates a behavior or a drive that is aimed at a goal or
incentive
Primary Motives - Answers -innate motives based on biological needs (must be
unlearned and physiologically based)
Examples of primary motives - Answers -hunger, thirst sleep, avoidance of pain, sex,
and maternal concern
Coffman and Gonzalez-Molina - Answers -"What many organizations don't see—and
what many don't want to understand—is that employee performance and its subsequent
impact on customer engagement revolve around a motivating force that is determined in
the brain and defines the specific talents and the emotional mechanisms everyone
brings to their work."
Secondary Motives - Answers -motives based on learned needs, drives, and goals
Examples of Key Secondary Needs - Answers -Need for achievement
Need for Power
Need for Affiliation
Need for Security
Need for Status
Identity - Answers -our sense of self; according to Erikson, the adolescent's task is to
solidify a sense of self by testing and integrating various roles
Extrinsic Motives - Answers -tangible and visible to others
- pay, benefits, promotions
Intrinsic Motives - Answers -Comes from personal enjoyment/satisfaction of the activity
Intrinsic Rewards - Answers -feelings of responsibility, achievement, accomplishment,
that something was learned from an experience; feelings of being challenged or
competitive, or that something was an engaging task or goal
and Answers
Motivation Process - Answers -A basic psychological process: Needs - Drives -
Incentives
Motivation - Answers -a process that starts with a physiological or psychological
deficiency or need that activates a behavior or a drive that is aimed at a goal or
incentive
Primary Motives - Answers -innate motives based on biological needs (must be
unlearned and physiologically based)
Examples of primary motives - Answers -hunger, thirst sleep, avoidance of pain, sex,
and maternal concern
Coffman and Gonzalez-Molina - Answers -"What many organizations don't see—and
what many don't want to understand—is that employee performance and its subsequent
impact on customer engagement revolve around a motivating force that is determined in
the brain and defines the specific talents and the emotional mechanisms everyone
brings to their work."
Secondary Motives - Answers -motives based on learned needs, drives, and goals
Examples of Key Secondary Needs - Answers -Need for achievement
Need for Power
Need for Affiliation
Need for Security
Need for Status
Identity - Answers -our sense of self; according to Erikson, the adolescent's task is to
solidify a sense of self by testing and integrating various roles
Extrinsic Motives - Answers -tangible and visible to others
- pay, benefits, promotions
Intrinsic Motives - Answers -Comes from personal enjoyment/satisfaction of the activity
Intrinsic Rewards - Answers -feelings of responsibility, achievement, accomplishment,
that something was learned from an experience; feelings of being challenged or
competitive, or that something was an engaging task or goal
