UF MAN 3025 EXAM 3 QUESTIONS WITH
COMPLETE SOLUTIONS
Leading - Answer-which is the process of motivating and influencing people to work
hard to achieve organizational objectives
Five Important Personality Traits that Influence Workplace Behavior - Answer-Locus of
control, Self-efficacy, Self-esteem, Self-motivating, Emotional intelligence
Locus of control - Answer-indicates the degree to which people believe they control their
fate through their own efforts
Internal locus of control - Answer-believes he or she controls his or her own destiny
External locus of control - Answer-believes external forces control him or her
Self-efficacy - Answer-is a persons belief in his or her personal ability to do a task
Learned Helplessness - Answer-a debilitating lack of faith in one's ability to control one's
environment
Self-esteem - Answer-refers to the extent to which people like or dislike themselves -
their overall self evaluation.
Self-montioring - Answer-is the extent to which people are able to observe their own
behaviors and adapt to external situations
Emotional intelligence - Answer-is the ability to cope, empathize with others, and be
self-motivated
Important traits associated with Emotional Intelligence - Answer-Self-awareness, self
management, social awareness, relationship management
Self awareness - Answer-The ability to read ones own emotions and identify one's effect
on others
Self-managment - Answer-The ability to controls one's emotions and reliably act with
integrity
Social awareness - Answer-The ability to understand others and show them you care.
This includes empathy
Relationship management - Answer-The ability to clearly and convincingly communicate
and build strong bonds with others.
,Meyers-Briggs Type Indicator (MBTI) - Answer-is a personality test in which participants
answer several questions about their preferences.
MBTI Four Dimensions of ranks - Answer-Social Interaction (extrovert or introvert), Data
gathering preference (sensing or intuitive), Decision making preference (feeling or
thinking), Decision making style (perceptive or judgmental)
Attitude - Answer-is a learned predisposition toward a specific person or object
Three Components of an Attitude - Answer-Affective component of an attitude,
Cognitive component of an attitude, Behavioral component of an attitude
Cognitive Dissonance - Answer-refers to the psychological discomfort a person
experiences as a result of behavior that is incompatible with his or her cognitive attitude
Importance - Answer-The more important the issue causing the dissonance, the more
likely the individual is to try to reduce the dissonance
Control - Answer-The more control a person has over the factors creating the
dissonance, the more likely the individual is to try to reduce it
Rewards - Answer-The more invested someone is in a cognitive attitude, the less likely
that person is to adopt a different cognitive attitude
Stereotyping - Answer-is the tendency to attribute to an individual the characteristics
one believes are typical of the group to which that individual belongs
The halo-effect - Answer-refers to a situation in which one forms an impression of an
individual based on a single trait
The recency effect - Answer-refers to a tendency to remember recent information more
readily than earlier information
Casual attribution - Answer-is the activity of inferring causes for observed behaviors
Fundamental attribution bias - Answer-occurs when people attribute another persons
behavior to his or her personal characteristics rather that to situational factors
Self-serving bias - Answer-occurs the people tend to take more personal responsibility
for success than for failure
Employee Engagement - Answer-is an individuals satisfaction, involvement, and
enthusiasm for work
, Job satisfaction - Answer-is the extent to which you feel positive or negative about
various aspects of your work
Organizational commitment - Answer-reflects the extent to which an employee identifies
with an organization and is committed to its goals
Group - Answer-consists of two or more freely interacting individuals who share
collective norms and goals and have a common identity.
Formal Groups - Answer-is a group established to do something productive for the
organization
Informal Groups - Answer-is a group formed by people seeking friendship, such as a
book club
Team - Answer-is a group of people with complementary skills who are committed to a
common purpose, a set of performance goals, and a certain approach to a problem
Work Teams - Answer-Advice teams, Production teams, Project teams, Action teams
Advice teams - Answer-inform managerial decisions by broadening the information base
Production teams - Answer-perform day to day operations
Project teams - Answer-get together to work on a single project
Cross functional teams - Answer-comprised of specialists pursuing a common objective
Action teams - Answer-use extensive coordination between people with specialized
training to accomplish a task. Ex. nascar pit crew
Continuous improvement team - Answer-people who periodically meet to discuss quality
and workplace related problems
Problem solving teams - Answer-people who come together to solve a specific problem
self managed teams - Answer-people who supervise themselves and have no direct
supervisors
Top management teams - Answer-The people at the top of the organization who get
together to help achieve the organization mission and goals
Virtual Teams - Answer-people who interact via information technology
Work teams - Answer-people who engage in collective work
COMPLETE SOLUTIONS
Leading - Answer-which is the process of motivating and influencing people to work
hard to achieve organizational objectives
Five Important Personality Traits that Influence Workplace Behavior - Answer-Locus of
control, Self-efficacy, Self-esteem, Self-motivating, Emotional intelligence
Locus of control - Answer-indicates the degree to which people believe they control their
fate through their own efforts
Internal locus of control - Answer-believes he or she controls his or her own destiny
External locus of control - Answer-believes external forces control him or her
Self-efficacy - Answer-is a persons belief in his or her personal ability to do a task
Learned Helplessness - Answer-a debilitating lack of faith in one's ability to control one's
environment
Self-esteem - Answer-refers to the extent to which people like or dislike themselves -
their overall self evaluation.
Self-montioring - Answer-is the extent to which people are able to observe their own
behaviors and adapt to external situations
Emotional intelligence - Answer-is the ability to cope, empathize with others, and be
self-motivated
Important traits associated with Emotional Intelligence - Answer-Self-awareness, self
management, social awareness, relationship management
Self awareness - Answer-The ability to read ones own emotions and identify one's effect
on others
Self-managment - Answer-The ability to controls one's emotions and reliably act with
integrity
Social awareness - Answer-The ability to understand others and show them you care.
This includes empathy
Relationship management - Answer-The ability to clearly and convincingly communicate
and build strong bonds with others.
,Meyers-Briggs Type Indicator (MBTI) - Answer-is a personality test in which participants
answer several questions about their preferences.
MBTI Four Dimensions of ranks - Answer-Social Interaction (extrovert or introvert), Data
gathering preference (sensing or intuitive), Decision making preference (feeling or
thinking), Decision making style (perceptive or judgmental)
Attitude - Answer-is a learned predisposition toward a specific person or object
Three Components of an Attitude - Answer-Affective component of an attitude,
Cognitive component of an attitude, Behavioral component of an attitude
Cognitive Dissonance - Answer-refers to the psychological discomfort a person
experiences as a result of behavior that is incompatible with his or her cognitive attitude
Importance - Answer-The more important the issue causing the dissonance, the more
likely the individual is to try to reduce the dissonance
Control - Answer-The more control a person has over the factors creating the
dissonance, the more likely the individual is to try to reduce it
Rewards - Answer-The more invested someone is in a cognitive attitude, the less likely
that person is to adopt a different cognitive attitude
Stereotyping - Answer-is the tendency to attribute to an individual the characteristics
one believes are typical of the group to which that individual belongs
The halo-effect - Answer-refers to a situation in which one forms an impression of an
individual based on a single trait
The recency effect - Answer-refers to a tendency to remember recent information more
readily than earlier information
Casual attribution - Answer-is the activity of inferring causes for observed behaviors
Fundamental attribution bias - Answer-occurs when people attribute another persons
behavior to his or her personal characteristics rather that to situational factors
Self-serving bias - Answer-occurs the people tend to take more personal responsibility
for success than for failure
Employee Engagement - Answer-is an individuals satisfaction, involvement, and
enthusiasm for work
, Job satisfaction - Answer-is the extent to which you feel positive or negative about
various aspects of your work
Organizational commitment - Answer-reflects the extent to which an employee identifies
with an organization and is committed to its goals
Group - Answer-consists of two or more freely interacting individuals who share
collective norms and goals and have a common identity.
Formal Groups - Answer-is a group established to do something productive for the
organization
Informal Groups - Answer-is a group formed by people seeking friendship, such as a
book club
Team - Answer-is a group of people with complementary skills who are committed to a
common purpose, a set of performance goals, and a certain approach to a problem
Work Teams - Answer-Advice teams, Production teams, Project teams, Action teams
Advice teams - Answer-inform managerial decisions by broadening the information base
Production teams - Answer-perform day to day operations
Project teams - Answer-get together to work on a single project
Cross functional teams - Answer-comprised of specialists pursuing a common objective
Action teams - Answer-use extensive coordination between people with specialized
training to accomplish a task. Ex. nascar pit crew
Continuous improvement team - Answer-people who periodically meet to discuss quality
and workplace related problems
Problem solving teams - Answer-people who come together to solve a specific problem
self managed teams - Answer-people who supervise themselves and have no direct
supervisors
Top management teams - Answer-The people at the top of the organization who get
together to help achieve the organization mission and goals
Virtual Teams - Answer-people who interact via information technology
Work teams - Answer-people who engage in collective work
