MAN 3025 TEST 1 CH 1-4 QUESTIONS
WITH CORRECT ANSWERS
Management - Answer-- The planning, organizing, leading, and controlling of human
and other resources to achieve organizational goals effectively and efficiently
Efficiency - Answer-- Organizational Performance
- A measure of how well or productively resources are used to achieve a goal
i.e. McD's fryer reduces the amt. of oil and speeds up the cooking
Effectiveness - Answer-- Organizational Performance
- A measure of the appropriateness of the goals an organization is pursuing and the
degree to which they are achieved
- Are we doing what we say we are?
Low efficiency/High effectiveness - Answer-- Manager chooses the right goals to
pursue, but does a poor job of using resources to achieve these goals
- Result: A product that customers want, but that is too expensive for them to buy
Low efficiency/ Low effectiveness - Answer-- Manager chooses the wrong goals to
pursue and makes poor use of resources
- Result: A low-quality product tat customer do not want
High efficiency/High effectiveness - Answer-- Manager chooses the right goals to
pursue and makes good use of resources to achieve these goals
- Result: A product that customers want at a quality and price that they can afford
High efficiency/Low effectiveness - Answer-- Manager chooses inappropriate goals, but
makes good use of resources to pursue these goals
- Result: A high quality product that customers do not want
Four Tasks of Management - Answer-1) Planning
2) Organizing
3) Leading
4) Controlling
Planning - Answer-- Process of identifying and selecting appropriate goals and courses
of action
- Strategy:
1. Deciding which goals to pursue
2. Deciding what course of action to adopt to attain those goals
3. Deciding how to allocate organization resources
Strategy - Answer-- A cluster of decisions about what goals to pursue
, - What actions to take
- How to use resources to achieve goals
Organizing - Answer-- Structuring working relationships so organizational members
interact and cooperate to achieve organizational goals
i.e. Organization Chart
Leading - Answer-- Articulating a clear vision and energizing and enabling
organizational members so they understand the part they play in attaining organization
goals
- Outcome: A highly motivated and committed workforce
Controlling - Answer-- Evaluating how well an organization is achieving its goals and
taking action to maintain or improve performance
- Outcome: The ability to measure performance accurately and regulate efficiency and
effectiveness
- Helps managers evaluate how well they are performing the other 3 tasks
i.e. If there is a problem, do you know how to fix it?
Planning and Organizing - Answer-- Top Managers devote most of their time to this
area
- Long term performance
Leading and Controlling - Answer-- Middle and First-line Managers spend more time
doing this area
Restructuring - Answer-- Downsizing an organization by eliminating the jobs of large
numbers of top, middle, and first-line managers and non-managerial employees
Outsourcing - Answer-- Contracting with another company, usually abroad, to have it
perform an activity the organization previously performed itself
(Increases efficiency because it lowers operating costs, freeing up money and
resources that can be used in more effective ways)
Empowerment - Answer-- The expansion of employees' knowledge, tasks, and
decision-making responsibilities
- Companies use their reward system to promote this
Competitive Advantage - Answer-- Generating an above average return relative to the
competitors in the industry
- The ability of one organization to outperform other organization in producing goods or
services more efficiently and effectively
-Companies can win or lose the race depending on their speed and flexibility
WITH CORRECT ANSWERS
Management - Answer-- The planning, organizing, leading, and controlling of human
and other resources to achieve organizational goals effectively and efficiently
Efficiency - Answer-- Organizational Performance
- A measure of how well or productively resources are used to achieve a goal
i.e. McD's fryer reduces the amt. of oil and speeds up the cooking
Effectiveness - Answer-- Organizational Performance
- A measure of the appropriateness of the goals an organization is pursuing and the
degree to which they are achieved
- Are we doing what we say we are?
Low efficiency/High effectiveness - Answer-- Manager chooses the right goals to
pursue, but does a poor job of using resources to achieve these goals
- Result: A product that customers want, but that is too expensive for them to buy
Low efficiency/ Low effectiveness - Answer-- Manager chooses the wrong goals to
pursue and makes poor use of resources
- Result: A low-quality product tat customer do not want
High efficiency/High effectiveness - Answer-- Manager chooses the right goals to
pursue and makes good use of resources to achieve these goals
- Result: A product that customers want at a quality and price that they can afford
High efficiency/Low effectiveness - Answer-- Manager chooses inappropriate goals, but
makes good use of resources to pursue these goals
- Result: A high quality product that customers do not want
Four Tasks of Management - Answer-1) Planning
2) Organizing
3) Leading
4) Controlling
Planning - Answer-- Process of identifying and selecting appropriate goals and courses
of action
- Strategy:
1. Deciding which goals to pursue
2. Deciding what course of action to adopt to attain those goals
3. Deciding how to allocate organization resources
Strategy - Answer-- A cluster of decisions about what goals to pursue
, - What actions to take
- How to use resources to achieve goals
Organizing - Answer-- Structuring working relationships so organizational members
interact and cooperate to achieve organizational goals
i.e. Organization Chart
Leading - Answer-- Articulating a clear vision and energizing and enabling
organizational members so they understand the part they play in attaining organization
goals
- Outcome: A highly motivated and committed workforce
Controlling - Answer-- Evaluating how well an organization is achieving its goals and
taking action to maintain or improve performance
- Outcome: The ability to measure performance accurately and regulate efficiency and
effectiveness
- Helps managers evaluate how well they are performing the other 3 tasks
i.e. If there is a problem, do you know how to fix it?
Planning and Organizing - Answer-- Top Managers devote most of their time to this
area
- Long term performance
Leading and Controlling - Answer-- Middle and First-line Managers spend more time
doing this area
Restructuring - Answer-- Downsizing an organization by eliminating the jobs of large
numbers of top, middle, and first-line managers and non-managerial employees
Outsourcing - Answer-- Contracting with another company, usually abroad, to have it
perform an activity the organization previously performed itself
(Increases efficiency because it lowers operating costs, freeing up money and
resources that can be used in more effective ways)
Empowerment - Answer-- The expansion of employees' knowledge, tasks, and
decision-making responsibilities
- Companies use their reward system to promote this
Competitive Advantage - Answer-- Generating an above average return relative to the
competitors in the industry
- The ability of one organization to outperform other organization in producing goods or
services more efficiently and effectively
-Companies can win or lose the race depending on their speed and flexibility
