MAN 3025 EXAM Q&A
Organization - Answer-a group of people working together in a structured and
coordinated fashion to achieve set of goals
Management - Answer-a set of activities directed at an organization's resources with the
aim of achieving organizational goals in an efficient and effective manner
Manager - Answer-someone whose primary responsibility is to carry out the
management process
Science of management - Answer-rational, logical, objective, and systematic ways
technical, diagnostic, & decision-making skills
Art of management - Answer-intuition, experience, instinct, and personal insights
conceptual, interpersonal, & time management skills
Scientific management - Answer-concerned with improving the performance of
individual workers
Administrative management - Answer-focuses on managing the total organizations
Classical Management Perspective Today - Answer-Contributions - provides many
management techniques and approaches; focused attention on management as a
meaningful field of study
Limitations - not ideally appropriate for use in changing, complex organizations;
universal guidelines do not fir every organization; slighted the role of the individual in
organizations
Behavioral Management Perspective - Answer-emphasizes individual attitudes and
behaviors and group processes
The Hawthorne Studies - Illumination study - Answer-lighting adjustments affected the
productivity of both control and experimental groups of employees
The Hawthorne Studies - Group study - Answer-a piecework incentive pay plan caused
workers to establish informal levels of individual output
The Hawthorne Studies - Interview program - Answer-confirmed the importance of
human behavior in the workplace
Human Relations Movement - Answer-workers respond primarily to the social context of
work.
Assume - manager's concern for workers = increased worker satisfaction and improved
worker performance
, Behavioral Management Perspective Today - Answer-Contributions - importance is
more likely to be recognized by managers; view employees as valuable resources
instead of mere tools
Limitations- complexity of individuals make behavior difficult to predict; not always
accepted or understood by practicing managers
Quantitative Management Perspective - Answer-focuses on decision making, cost-
effectiveness, mathematical models, and use of computers to solve quantitative
problems
Quantitative Management Perspective Today - Answer-Contributions- abundance of
decision-making tools and techniques; increased understanding of overall
organizational processes, especially in planning and organizing
Limitations- cannot fully account for individual behaviors and attitudes; requires a set of
assumptions that may not be realistic
System Perspective - Answer-an interrelated set of elements functioning as a whole
Top managers - Answer-create the organization's goals, overall strategy, and operating
policies. They also officially represent the organization to the external environment by
meeting with government officials, executives of other organizations, and so forth
Middle managers - Answer-are primarily responsible for implementing the policies and
plans of top managers and for supervising and coordinating the activities of lower level
managers.
First-line managers - Answer-supervise and coordinate the activities of operating
employees. They oversee the day-to-day operations of their respective stores, hire
operating employees to staff them, and handle other routine administrative duties
required of them by the parent corporation. In contrast to top and middle managers,
first-line managers typically spend a large proportion of their time supervising the work
of their subordinates
Management process - Answer-planning, decision making, leading, controlling
Conceptual skills - Answer-depend on the manager's ability to think in the abstract.
Managers need the mental capacity to understand the overall workings of the
organization and its environment, to grasp how all the parts of the organization fit
together, and to view the organization in a holistic manner
Diagnostic skills - Answer-skills that enable them to visualize the most appropriate
response to a situation
Organization - Answer-a group of people working together in a structured and
coordinated fashion to achieve set of goals
Management - Answer-a set of activities directed at an organization's resources with the
aim of achieving organizational goals in an efficient and effective manner
Manager - Answer-someone whose primary responsibility is to carry out the
management process
Science of management - Answer-rational, logical, objective, and systematic ways
technical, diagnostic, & decision-making skills
Art of management - Answer-intuition, experience, instinct, and personal insights
conceptual, interpersonal, & time management skills
Scientific management - Answer-concerned with improving the performance of
individual workers
Administrative management - Answer-focuses on managing the total organizations
Classical Management Perspective Today - Answer-Contributions - provides many
management techniques and approaches; focused attention on management as a
meaningful field of study
Limitations - not ideally appropriate for use in changing, complex organizations;
universal guidelines do not fir every organization; slighted the role of the individual in
organizations
Behavioral Management Perspective - Answer-emphasizes individual attitudes and
behaviors and group processes
The Hawthorne Studies - Illumination study - Answer-lighting adjustments affected the
productivity of both control and experimental groups of employees
The Hawthorne Studies - Group study - Answer-a piecework incentive pay plan caused
workers to establish informal levels of individual output
The Hawthorne Studies - Interview program - Answer-confirmed the importance of
human behavior in the workplace
Human Relations Movement - Answer-workers respond primarily to the social context of
work.
Assume - manager's concern for workers = increased worker satisfaction and improved
worker performance
, Behavioral Management Perspective Today - Answer-Contributions - importance is
more likely to be recognized by managers; view employees as valuable resources
instead of mere tools
Limitations- complexity of individuals make behavior difficult to predict; not always
accepted or understood by practicing managers
Quantitative Management Perspective - Answer-focuses on decision making, cost-
effectiveness, mathematical models, and use of computers to solve quantitative
problems
Quantitative Management Perspective Today - Answer-Contributions- abundance of
decision-making tools and techniques; increased understanding of overall
organizational processes, especially in planning and organizing
Limitations- cannot fully account for individual behaviors and attitudes; requires a set of
assumptions that may not be realistic
System Perspective - Answer-an interrelated set of elements functioning as a whole
Top managers - Answer-create the organization's goals, overall strategy, and operating
policies. They also officially represent the organization to the external environment by
meeting with government officials, executives of other organizations, and so forth
Middle managers - Answer-are primarily responsible for implementing the policies and
plans of top managers and for supervising and coordinating the activities of lower level
managers.
First-line managers - Answer-supervise and coordinate the activities of operating
employees. They oversee the day-to-day operations of their respective stores, hire
operating employees to staff them, and handle other routine administrative duties
required of them by the parent corporation. In contrast to top and middle managers,
first-line managers typically spend a large proportion of their time supervising the work
of their subordinates
Management process - Answer-planning, decision making, leading, controlling
Conceptual skills - Answer-depend on the manager's ability to think in the abstract.
Managers need the mental capacity to understand the overall workings of the
organization and its environment, to grasp how all the parts of the organization fit
together, and to view the organization in a holistic manner
Diagnostic skills - Answer-skills that enable them to visualize the most appropriate
response to a situation
