MAN 3025 (CHAPTERS 12, 13, 14, 15
TERMS) EXAM 3 REVIEW QUESTIONS
AND ANSWERS
Diversity - Answer-a variety of demographic, cultural, and personal differences among
an organization's employees and customers
Affirmation action - Answer-purposeful steps taken by an organization to create
employment opportunities for minorities and women
surface-level diversity - Answer-differences such as age, sex, race/ethnicity, and
physical disabilities that are observable, typically unchangeable, and easy to measure
deep-level diversity - Answer-differences such as personality and attitudes that are
communicated through verbal and nonverbal behaviors and are learned only through
extended interaction with others
social integration - Answer-the degree to which group members are psychologically
attracted to working with each other to accomplish a common objective
age discrimination - Answer-treating people differently (for example in hiring and firing,
promotion, and compensation decisions) because of their age
sex discrimination - Answer-treating people differently because of their sex
glass ceiling - Answer-the invisible barrier that separates women and minorities from top
management positions
sexual orientation - Answer-an individual's attraction to people of the same and/or
different sex
Sexual Orientation Discrimination - Answer-treated people differently because of their
sexual orientation
transgender person - Answer-someone whose personal and gender identity differ from
the person's birth sex—for example, someone born female who identifies as male
gender identity discrimination - Answer-treating people differently because of their
gender identity
racial and ethical discrimination - Answer-treating people differently because of their
race or ethnicity
, disability - Answer-a mental or physical impairment that substantially limits one or more
major life activities
Disability Discrimination - Answer-treating people differently because of their disabilities
disposition - Answer-the tendency to respond to situations and events in a
predetermined manner
Personality - Answer-the relatively stable set of behaviors, attitudes, and emotions
displayed over time that makes people different from each other
Extraversion - Answer-the degree to which someone is active, assertive, gregarious,
sociable, talkative, and energized by others
emotional stability - Answer-the degree to which someone is not angry, depressed,
anxious, emotional, insecure, and excitable
Agreeableness - Answer-the degree to which someone is organized, hardworking,
responsible, persevering, thorough, and achievement oriented
openness to experience - Answer-the degree to which someone is curious, broad-
minded, and open to new ideas, things, and experiences; is spontaneous; and has a
high tolerance for ambiguity
organizational plurality - Answer-a work environment where (1) all members are
empowered to contribute in a way that maximizes the benefits to the organization,
customers, and themselves, and (2) the individuality of each member is respected by
not segmenting or polarizing people on the basis of their membership in a particular
group
Skills-based diversity training - Answer-training that teaches employees the practical
skills they need for managing a diverse work force, such as flexibility and adaptability,
negotiation, problem solving, and conflict resolution
awareness training - Answer-training that is designed to raise employees' awareness of
diversity issues and to challenge the underlying assumptions or stereotypes they may
have about others
diversity audits - Answer-formal assessments that measure employee and management
attitudes, investigate the extent to which people are advantaged or disadvantaged with
respect to hiring and promotions, and review companies' diversity-related policies and
procedures
diversity pairing - Answer-a mentoring program in which people of different cultural
backgrounds, sexes, or races/ethnicities are paired together to get to know each other
and change stereotypical beliefs and attitudes
TERMS) EXAM 3 REVIEW QUESTIONS
AND ANSWERS
Diversity - Answer-a variety of demographic, cultural, and personal differences among
an organization's employees and customers
Affirmation action - Answer-purposeful steps taken by an organization to create
employment opportunities for minorities and women
surface-level diversity - Answer-differences such as age, sex, race/ethnicity, and
physical disabilities that are observable, typically unchangeable, and easy to measure
deep-level diversity - Answer-differences such as personality and attitudes that are
communicated through verbal and nonverbal behaviors and are learned only through
extended interaction with others
social integration - Answer-the degree to which group members are psychologically
attracted to working with each other to accomplish a common objective
age discrimination - Answer-treating people differently (for example in hiring and firing,
promotion, and compensation decisions) because of their age
sex discrimination - Answer-treating people differently because of their sex
glass ceiling - Answer-the invisible barrier that separates women and minorities from top
management positions
sexual orientation - Answer-an individual's attraction to people of the same and/or
different sex
Sexual Orientation Discrimination - Answer-treated people differently because of their
sexual orientation
transgender person - Answer-someone whose personal and gender identity differ from
the person's birth sex—for example, someone born female who identifies as male
gender identity discrimination - Answer-treating people differently because of their
gender identity
racial and ethical discrimination - Answer-treating people differently because of their
race or ethnicity
, disability - Answer-a mental or physical impairment that substantially limits one or more
major life activities
Disability Discrimination - Answer-treating people differently because of their disabilities
disposition - Answer-the tendency to respond to situations and events in a
predetermined manner
Personality - Answer-the relatively stable set of behaviors, attitudes, and emotions
displayed over time that makes people different from each other
Extraversion - Answer-the degree to which someone is active, assertive, gregarious,
sociable, talkative, and energized by others
emotional stability - Answer-the degree to which someone is not angry, depressed,
anxious, emotional, insecure, and excitable
Agreeableness - Answer-the degree to which someone is organized, hardworking,
responsible, persevering, thorough, and achievement oriented
openness to experience - Answer-the degree to which someone is curious, broad-
minded, and open to new ideas, things, and experiences; is spontaneous; and has a
high tolerance for ambiguity
organizational plurality - Answer-a work environment where (1) all members are
empowered to contribute in a way that maximizes the benefits to the organization,
customers, and themselves, and (2) the individuality of each member is respected by
not segmenting or polarizing people on the basis of their membership in a particular
group
Skills-based diversity training - Answer-training that teaches employees the practical
skills they need for managing a diverse work force, such as flexibility and adaptability,
negotiation, problem solving, and conflict resolution
awareness training - Answer-training that is designed to raise employees' awareness of
diversity issues and to challenge the underlying assumptions or stereotypes they may
have about others
diversity audits - Answer-formal assessments that measure employee and management
attitudes, investigate the extent to which people are advantaged or disadvantaged with
respect to hiring and promotions, and review companies' diversity-related policies and
procedures
diversity pairing - Answer-a mentoring program in which people of different cultural
backgrounds, sexes, or races/ethnicities are paired together to get to know each other
and change stereotypical beliefs and attitudes
