PSHRA NEW EXAM WITH COMPLETE SOLUTIONS 100% VERIFIED
Workforce Analytics - ANSWER A set of advanced data analysis tools and metrics for
comprehensive workforce performance measurement and improvement.
The recruitment factors are staffing, training, and development of personnel,
compensation, and benefits, in addition to the standard ratios that include cost per hire,
accession rate, retention rate, replacement rate, and offer acceptance rate.
HR professionals can get more engaged into formulation of the corporate strategy,
better fact-based decision-making capability.
IPMA-HR has ___ competencies that are envisioned being used by HR professionals in
the ___ major roles: ____ - ANSWER 20, 4
HR Expert
Business Partner
Change Agent
Leader
This model focuses on the latter three emerging roles while acknowledging the
importance of HR expertise.
HR Expert - ANSWER Knowledge of HR laws and policies. Extensive training
opportunities.
Change Agent - Challenges - ANSWER To be effective, must respond to pace and
complexity of change. Anticipate shifting needs and priorities, see challenges as
,opportunities.
Your job as CA is to help your org's initiatives succeed.
HR CA in Public Service Environment - ANSWER -demonstrate value
-create partnerships aligned to mission/goals of org
-assist management in designing fully developed succession plans
- help management determine what the workforce of the future should look like
- analyze gap bt current competency levels and future needs
- develop plan to help employees meet future competency requirements
-
Changing old patterns for risk/reward tradeoffs - ANSWER CA
As a Change Agent, your ultimate goal should be to keep employees feeling positive
through what may be in their mind a chaotic event and a stressful period. Providing
positive feedback as change is implemented is highly encouraged. This is the time to
praise individual and group achievement, as well as to acknowledge extra effort,
patience, and diligence.
Shifting HR Workplace Paradigms - ANSWER CA
Eight-step process to overcome obstacles and achieve the org's agenda:
• Establish a greater sense of urgency.
• Create a guiding coalition.
• Develop a vision and strategy.
• Communicate the change vision.
• Empower others to act.
• Create short-term wins.
, • Consolidate gains and produce even more change.
• Institutionalize new approaches in the future.
Issues: not anchoring changes in the org's culture, showing people have new approach
helps improve performance, taking time to ensure that next gen of top managers buy
into new way of doing things.
Establishing and Maintaining Customer Relationships - ANSWER CA
It is a decisive responsibility of HR to manage employees as assets in fulfilling the needs
of the managers in the organization, who, in essence, are very important clients and
customers for the human resources function.
Employees are also internal customers of HR dep't.
Must serve internal and external customers, the organization, by understanding their
needs and serving HR staff needs.
Customer Concerns - ANSWER CA
Check in regularly on their priorities.
- communication
- competence
- speed
- integrity
- flexibility
- reliability
- consistency
Workforce Analytics - ANSWER A set of advanced data analysis tools and metrics for
comprehensive workforce performance measurement and improvement.
The recruitment factors are staffing, training, and development of personnel,
compensation, and benefits, in addition to the standard ratios that include cost per hire,
accession rate, retention rate, replacement rate, and offer acceptance rate.
HR professionals can get more engaged into formulation of the corporate strategy,
better fact-based decision-making capability.
IPMA-HR has ___ competencies that are envisioned being used by HR professionals in
the ___ major roles: ____ - ANSWER 20, 4
HR Expert
Business Partner
Change Agent
Leader
This model focuses on the latter three emerging roles while acknowledging the
importance of HR expertise.
HR Expert - ANSWER Knowledge of HR laws and policies. Extensive training
opportunities.
Change Agent - Challenges - ANSWER To be effective, must respond to pace and
complexity of change. Anticipate shifting needs and priorities, see challenges as
,opportunities.
Your job as CA is to help your org's initiatives succeed.
HR CA in Public Service Environment - ANSWER -demonstrate value
-create partnerships aligned to mission/goals of org
-assist management in designing fully developed succession plans
- help management determine what the workforce of the future should look like
- analyze gap bt current competency levels and future needs
- develop plan to help employees meet future competency requirements
-
Changing old patterns for risk/reward tradeoffs - ANSWER CA
As a Change Agent, your ultimate goal should be to keep employees feeling positive
through what may be in their mind a chaotic event and a stressful period. Providing
positive feedback as change is implemented is highly encouraged. This is the time to
praise individual and group achievement, as well as to acknowledge extra effort,
patience, and diligence.
Shifting HR Workplace Paradigms - ANSWER CA
Eight-step process to overcome obstacles and achieve the org's agenda:
• Establish a greater sense of urgency.
• Create a guiding coalition.
• Develop a vision and strategy.
• Communicate the change vision.
• Empower others to act.
• Create short-term wins.
, • Consolidate gains and produce even more change.
• Institutionalize new approaches in the future.
Issues: not anchoring changes in the org's culture, showing people have new approach
helps improve performance, taking time to ensure that next gen of top managers buy
into new way of doing things.
Establishing and Maintaining Customer Relationships - ANSWER CA
It is a decisive responsibility of HR to manage employees as assets in fulfilling the needs
of the managers in the organization, who, in essence, are very important clients and
customers for the human resources function.
Employees are also internal customers of HR dep't.
Must serve internal and external customers, the organization, by understanding their
needs and serving HR staff needs.
Customer Concerns - ANSWER CA
Check in regularly on their priorities.
- communication
- competence
- speed
- integrity
- flexibility
- reliability
- consistency
