Tactile Learner - correct answers touching / feeling
Visual Learner - correct answers seeing
Auditory Learner - correct answers listening
Kinesthetic Learner - correct answers doing / performing
Verbal Communication - correct answers language expressed in speaking & writing
Nonverbal Communication - correct answers signs (picture, drawing, traffic sign)
signals (a shout out for help)
symbols (a wedding ring, caduceous for medical)
Passive Behavior - correct answers avoiding conflict & doing nothing in situations in which an action is
required
Assertive Behavior - correct answers expressing your needs & feelings without attacking someone else
3 Steps to Good Listening - correct answers1) focus your attention
2) interpret what is said
3) restate what you heard to be sure you understand
Components of Communication - correct answers source/sender- person sending message
encoder- eardrum, electrical wires to convert
message- what's being communicated
channel- face-to-face or over wires/cables
decoder- brain, tv, radio converts into message
, receiver- recipient of message
feedback- recipient responds
Empathy - correct answers providing emotional support to your pt while avoiding becoming emotionally
involved yet still sharing with them their, thoughts, feelings, & fears
Blocks to Effective Communication - correct answers-nonverbal barriers
-changing the subject
-stereotyped responses
-personal bias
-asking questions that can be answered yes/no
-asking personal questions
-belittling pts feelings
-expressing disapproval
Public Law
(a.k.a. Statutory) - correct answerslaws that come from the government (i.e. laws based on Constitution)
Private Law
(a.k.a. Civil or Common) - correct answersfocuses on enforcement of rights, duties & other legal
relations between private citizens (laws r/t enforcing contracts & laws r/t torts)
Good Samaritan Law - correct answersprotects people from prosecution who voluntarily go to the aid of
others in an emergency; always exempt from any legal action as long as don't act recklessly, no intention
to harm, & don't accept $$
Breach of Contract - correct answersterm used to describe failure of one party to fulfill any or all parts of
a contractual obligation (i.e. break HIPAA)
Tort - correct answersFrench for "wrong"; an injury or wrong committed by one person, group, or
organization against another person or group of people (strict liability, intentional, negligence)