MNO 3370 Exam 1 With
Complete Solution
Mintzberg's Findings - ANSWER - A manager relies more on verbal than on
written communication
- A manager works long hours at an intense pace
- A manager's work is characterized by fragmentation, brevity, and variety
managerial roles - ANSWER interpersonal, informational, decisional
interpersonal roles - ANSWER figurehead, leader, liaison
figurehead - ANSWER perform ceremonial duties
leader - ANSWER motivate and encourage workers to accomplish objectives
liaison - ANSWER deal with people outside their units
informational roles - ANSWER monitor, disseminator, spokesperson
monitor - ANSWER scan their environment for info
disseminator - ANSWER share info with others in their company
spokesperson - ANSWER share info with others outside their departments or
companies
decisional roles - ANSWER entrepreneur, disturbance handler, resource
allocator, negotiator
entrepreneur - ANSWER adapt to incremental change
,disturbance handler - ANSWER respond to problems that demand immediate
action
resource allocator - ANSWER decide who gets what resources
negotiator - ANSWER negotiate schedules, projects, goals, outcomes,
resources, and raises
managerial skills - ANSWER conceptual, human, technical
technical skill - ANSWER consist of the job-specific knowledge needed to
perform well in a specialized field
conceptual skills - ANSWER consists of the ability to think analytically, to
visualize an organization as a whole and understand how the parts work
together
human skills - ANSWER consist of the ability to work well in cooperation with
other people to get things done
most valued traits in managers - ANSWER - the ability to motivate and
engage others
- the ability to communicate
- work experience outside the US
- high energy levels to meet the demands of global travel and a 24/7 world
managers' initial expectations - ANSWER - be the boss
, - formal authority
- manage tasks
- job is not managing people
after six months as a manager - ANSWER - initial expectations were wrong
- fast pace
- heavy workload
- job is to be problem-solver and troubleshooter
after a year as a manager - ANSWER - no longer "doer"
- communication, listening, positive reinforcement
- learning to adapt and control stress
functions of management - ANSWER planning, organizing, leading,
controlling
planning - ANSWER setting goals and deciding how to achieve them
organizing - ANSWER arranging tasks, people, and other resources to
accomplish the work
Complete Solution
Mintzberg's Findings - ANSWER - A manager relies more on verbal than on
written communication
- A manager works long hours at an intense pace
- A manager's work is characterized by fragmentation, brevity, and variety
managerial roles - ANSWER interpersonal, informational, decisional
interpersonal roles - ANSWER figurehead, leader, liaison
figurehead - ANSWER perform ceremonial duties
leader - ANSWER motivate and encourage workers to accomplish objectives
liaison - ANSWER deal with people outside their units
informational roles - ANSWER monitor, disseminator, spokesperson
monitor - ANSWER scan their environment for info
disseminator - ANSWER share info with others in their company
spokesperson - ANSWER share info with others outside their departments or
companies
decisional roles - ANSWER entrepreneur, disturbance handler, resource
allocator, negotiator
entrepreneur - ANSWER adapt to incremental change
,disturbance handler - ANSWER respond to problems that demand immediate
action
resource allocator - ANSWER decide who gets what resources
negotiator - ANSWER negotiate schedules, projects, goals, outcomes,
resources, and raises
managerial skills - ANSWER conceptual, human, technical
technical skill - ANSWER consist of the job-specific knowledge needed to
perform well in a specialized field
conceptual skills - ANSWER consists of the ability to think analytically, to
visualize an organization as a whole and understand how the parts work
together
human skills - ANSWER consist of the ability to work well in cooperation with
other people to get things done
most valued traits in managers - ANSWER - the ability to motivate and
engage others
- the ability to communicate
- work experience outside the US
- high energy levels to meet the demands of global travel and a 24/7 world
managers' initial expectations - ANSWER - be the boss
, - formal authority
- manage tasks
- job is not managing people
after six months as a manager - ANSWER - initial expectations were wrong
- fast pace
- heavy workload
- job is to be problem-solver and troubleshooter
after a year as a manager - ANSWER - no longer "doer"
- communication, listening, positive reinforcement
- learning to adapt and control stress
functions of management - ANSWER planning, organizing, leading,
controlling
planning - ANSWER setting goals and deciding how to achieve them
organizing - ANSWER arranging tasks, people, and other resources to
accomplish the work
