OTM QUESTIONS AND ANSWERS 100% VERIFIED
Following are a set of slogans used for advertising. What customer utility dimensions
does each emphasize?
A. We make lenses individually to the requirements of your eyes
B. Have your hamburger in 1 minute or less—or have it free
C. We match any price in town
D. Our dealer network gives service, where ever in the country you may be
E. The safest cars on the road - ANSWER A. Fit
B. Time
C. Price
D. Location
E. Performance
There are four hotels competing with otherwise very similar products on the dimensions
of price ($ per night) and amenities (measured by the number of *s awarded by
customer reviews).
Which of these hotels are on the efficient frontier?
A $200 3star
B $250 4star
C $300 5star
D $80 2star - ANSWER The only hotel that is Pareto dominated is hotel A - all other are
on the efficient frontier. Hotel A is Pareto dominated by hotel B, as B is both cheaper
and better.
Which of the following items would be considered an input in the operations of a
,doctor's office?
1. Examination table
2. Nurse
3. Needle
4. Stethoscope - ANSWER The only item in the list that is a material used in the doctor's
office operations is a needle. The rest of the items would be considered resources.
Which of the following inefficiencies in the operations of a grocery store arises due to
lack of flexibility?
1. Waste of fruits and vegetables
2. Delay in receiving the delivery from the central warehouse
3. Customer arrivals in lumps
4. Employee work schedules set a week in advance Correct - ANSWER 4. Employee
work schedules set a week in advance
In SWOT analysis, the emergence of a brand new market for the products they produce
would fall into which category? - ANSWER Opportunities
From the perspective of process analysis, which of the following could be appropriate
flow units for a hardware store?
1. Number of workers
2. Number of cash registers
3. Number of customers
4. Correct Number of suppliers - ANSWER 3. Number of customers
, The number of workers, cash registers and suppliers do not change much during the
course of a month and do not "flow" through the process of the hardware store.
It is election day and 1800 voters vote in their precinct's library during the 10 hours the
polls are open. On average, there are 15 voters in the library and they spend on average
5 minutes in the library to complete their voting. What is the inventory of voters, the flow
rate, and the flow time for each voter? - ANSWER Inventory: 15 voters
Flow Rate: 1, = 180 per hour
Flow Time: 5 minutes
A campus deli serves 250 customers during its busy lunch time between 11:30 a.m. and
1:30 p.m. A quick count indicates that at any moment an average of 5 customers are in
process, that is, waiting in line or being served by the sandwich makers. What is the
average amount of time a customer spends in process? ANSWER To solve this problem,
use Little's Law. Inventory = Flow rate × Flow time. 5 people in line (average inventory) =
2.0833 flow rate × flow time
The flow rate is 250 customers divided by 120 minutes = 2.0833 customers/minute
Flow time = .0833 = 2.4 minutes
One of the chair lifts at a ski resort unloads 1,900 skiers per hour at the top of the slope.
The ride from the bottom to the top takes 14 minutes. How many skiers are riding on the
lift at any given time? - ANSWER 1,900 skiers divided by 60 minutes per hour (flow rate)
× 14 minutes (flow time) = 443 skiers
CodeDeskInc matches programmers with freelance jobs. It has 30 employees who staff
its online chat room. It receives, on average, 215 chat requests per hour, and the
average chat session takes 5 minutes to complete (i.e., from start to finish). On average,
how many chat sessions are active (i.e., started but not completed)? - ANSWER Flow
rate = 215 chats divided by 30 employees = 7.17
Flow time = 5 minutes divided by 60 minutes = 0.083 hour
Inventory = Flow Rate × Flow Time, 7.17 × 0.083 = 0.5972 × 30 employees = 18 chats
A national park had 3,200,000 visitors last year and an average of 20 hours spent in the
park per visitor per day. How many visitors, on average, were in the park last year per
Following are a set of slogans used for advertising. What customer utility dimensions
does each emphasize?
A. We make lenses individually to the requirements of your eyes
B. Have your hamburger in 1 minute or less—or have it free
C. We match any price in town
D. Our dealer network gives service, where ever in the country you may be
E. The safest cars on the road - ANSWER A. Fit
B. Time
C. Price
D. Location
E. Performance
There are four hotels competing with otherwise very similar products on the dimensions
of price ($ per night) and amenities (measured by the number of *s awarded by
customer reviews).
Which of these hotels are on the efficient frontier?
A $200 3star
B $250 4star
C $300 5star
D $80 2star - ANSWER The only hotel that is Pareto dominated is hotel A - all other are
on the efficient frontier. Hotel A is Pareto dominated by hotel B, as B is both cheaper
and better.
Which of the following items would be considered an input in the operations of a
,doctor's office?
1. Examination table
2. Nurse
3. Needle
4. Stethoscope - ANSWER The only item in the list that is a material used in the doctor's
office operations is a needle. The rest of the items would be considered resources.
Which of the following inefficiencies in the operations of a grocery store arises due to
lack of flexibility?
1. Waste of fruits and vegetables
2. Delay in receiving the delivery from the central warehouse
3. Customer arrivals in lumps
4. Employee work schedules set a week in advance Correct - ANSWER 4. Employee
work schedules set a week in advance
In SWOT analysis, the emergence of a brand new market for the products they produce
would fall into which category? - ANSWER Opportunities
From the perspective of process analysis, which of the following could be appropriate
flow units for a hardware store?
1. Number of workers
2. Number of cash registers
3. Number of customers
4. Correct Number of suppliers - ANSWER 3. Number of customers
, The number of workers, cash registers and suppliers do not change much during the
course of a month and do not "flow" through the process of the hardware store.
It is election day and 1800 voters vote in their precinct's library during the 10 hours the
polls are open. On average, there are 15 voters in the library and they spend on average
5 minutes in the library to complete their voting. What is the inventory of voters, the flow
rate, and the flow time for each voter? - ANSWER Inventory: 15 voters
Flow Rate: 1, = 180 per hour
Flow Time: 5 minutes
A campus deli serves 250 customers during its busy lunch time between 11:30 a.m. and
1:30 p.m. A quick count indicates that at any moment an average of 5 customers are in
process, that is, waiting in line or being served by the sandwich makers. What is the
average amount of time a customer spends in process? ANSWER To solve this problem,
use Little's Law. Inventory = Flow rate × Flow time. 5 people in line (average inventory) =
2.0833 flow rate × flow time
The flow rate is 250 customers divided by 120 minutes = 2.0833 customers/minute
Flow time = .0833 = 2.4 minutes
One of the chair lifts at a ski resort unloads 1,900 skiers per hour at the top of the slope.
The ride from the bottom to the top takes 14 minutes. How many skiers are riding on the
lift at any given time? - ANSWER 1,900 skiers divided by 60 minutes per hour (flow rate)
× 14 minutes (flow time) = 443 skiers
CodeDeskInc matches programmers with freelance jobs. It has 30 employees who staff
its online chat room. It receives, on average, 215 chat requests per hour, and the
average chat session takes 5 minutes to complete (i.e., from start to finish). On average,
how many chat sessions are active (i.e., started but not completed)? - ANSWER Flow
rate = 215 chats divided by 30 employees = 7.17
Flow time = 5 minutes divided by 60 minutes = 0.083 hour
Inventory = Flow Rate × Flow Time, 7.17 × 0.083 = 0.5972 × 30 employees = 18 chats
A national park had 3,200,000 visitors last year and an average of 20 hours spent in the
park per visitor per day. How many visitors, on average, were in the park last year per
