WGU C721: Change Management
Five elements to support attainment of organizational goals - ✔✔ correct answer Planning, Organizing,
Directing, Controlling Resources, Staffing
Management - ✔✔ correct answer Management is the process of working with and through people to
achieve organizational goals.
Leadership - ✔✔ correct answer Leadership is difficult to define because the very nature of leadership is
complex.
Traits of an effective change leader - ✔✔ correct answer They define themselves as change leaders.
Leadership is NOT - ✔✔ correct answer Risk averse.
Personal quality to be a good manager - ✔✔ correct answer Expert knowledge.
Organizational development (OD) - ✔✔ correct answer The practice of changing people and
organizations for positive growth.
Change management (CM) - ✔✔ correct answer Approaches used by business content and behavioral
process specialists that assist leaders to move entire organizations, or units, from a present to a desired
future state.
Change management encompasses approaches used by - ✔✔ correct answer Business content.
Change Management Specialists - ✔✔ correct answer Offer expertise that depends on the nature and
the type of programs where change is required.
Change Management Specialists - ✔✔ correct answer Deal with more technical management, strategy,
finance, marketing, engineering, IT, and other functional content expertise areas, as well as with the
process.
, WGU C721: Change Management
A Change Management Specialist - ✔✔ correct answer Helps to align objectives and practices of the
business with a new desired strategy, structure, and systems and work in teams.
Organizational Development Specialists - ✔✔ correct answer Focus on the process of how leaders,
managers and employees communicate, relate, strategize, sell and solve problems.
Planned change begins with - ✔✔ correct answer Learning to read, interpret, and respond to trends
triggered in external environments.
External Forces - ✔✔ correct answer Technological, Economic, Environmental, Government & Political,
Sociocultural, Globalization, and Natural / Human.
Internal Forces - ✔✔ correct answer Technological, Economic, Political-Legal and Sociocultural.
Forces for Change - ✔✔ correct answer Competitive Advantage, Control, Impatient Capital Markets, Cost
Containment and Environmental
Forces for Stability - ✔✔ correct answer Predictability & Uncertainty Reduction, Organizational Social
Capital, Sustained Advantage, Transaction Costs and Institutionalism.
Type 1 Error - ✔✔ correct answer The environment is stable, but leaders & managers perceive it as
turbulent.
Type 2 Error - ✔✔ correct answer Leaders and managers perceive the environment as stable when in
actuality it is turbulent.
Developmental Change - ✔✔ correct answer An improvement of what already exists. Does not
necessarily have to be large in scale / scope.
Transitional Change - ✔✔ correct answer Consists of an implementation to achieve a known desired
state that is different from the existing one. Can shake up an organizational culture, disturb relationships,
unsettle jobs, and require retraining and hiring (mergers & acquisitions, new technology, etc.).
Five elements to support attainment of organizational goals - ✔✔ correct answer Planning, Organizing,
Directing, Controlling Resources, Staffing
Management - ✔✔ correct answer Management is the process of working with and through people to
achieve organizational goals.
Leadership - ✔✔ correct answer Leadership is difficult to define because the very nature of leadership is
complex.
Traits of an effective change leader - ✔✔ correct answer They define themselves as change leaders.
Leadership is NOT - ✔✔ correct answer Risk averse.
Personal quality to be a good manager - ✔✔ correct answer Expert knowledge.
Organizational development (OD) - ✔✔ correct answer The practice of changing people and
organizations for positive growth.
Change management (CM) - ✔✔ correct answer Approaches used by business content and behavioral
process specialists that assist leaders to move entire organizations, or units, from a present to a desired
future state.
Change management encompasses approaches used by - ✔✔ correct answer Business content.
Change Management Specialists - ✔✔ correct answer Offer expertise that depends on the nature and
the type of programs where change is required.
Change Management Specialists - ✔✔ correct answer Deal with more technical management, strategy,
finance, marketing, engineering, IT, and other functional content expertise areas, as well as with the
process.
, WGU C721: Change Management
A Change Management Specialist - ✔✔ correct answer Helps to align objectives and practices of the
business with a new desired strategy, structure, and systems and work in teams.
Organizational Development Specialists - ✔✔ correct answer Focus on the process of how leaders,
managers and employees communicate, relate, strategize, sell and solve problems.
Planned change begins with - ✔✔ correct answer Learning to read, interpret, and respond to trends
triggered in external environments.
External Forces - ✔✔ correct answer Technological, Economic, Environmental, Government & Political,
Sociocultural, Globalization, and Natural / Human.
Internal Forces - ✔✔ correct answer Technological, Economic, Political-Legal and Sociocultural.
Forces for Change - ✔✔ correct answer Competitive Advantage, Control, Impatient Capital Markets, Cost
Containment and Environmental
Forces for Stability - ✔✔ correct answer Predictability & Uncertainty Reduction, Organizational Social
Capital, Sustained Advantage, Transaction Costs and Institutionalism.
Type 1 Error - ✔✔ correct answer The environment is stable, but leaders & managers perceive it as
turbulent.
Type 2 Error - ✔✔ correct answer Leaders and managers perceive the environment as stable when in
actuality it is turbulent.
Developmental Change - ✔✔ correct answer An improvement of what already exists. Does not
necessarily have to be large in scale / scope.
Transitional Change - ✔✔ correct answer Consists of an implementation to achieve a known desired
state that is different from the existing one. Can shake up an organizational culture, disturb relationships,
unsettle jobs, and require retraining and hiring (mergers & acquisitions, new technology, etc.).
