Southwest Airlines Professional Communications
Certification
Which of the following is NOT a resource to use when you do not understand the main idea
of a reading assignment? - - Spark Notes
Which of the following is described as the most important way to solidify understanding of
a concept according to the presentation? - - Usage
Which of the following is NOT a question to ask when using context to determine the
meaning of an unfamiliar word? - - Are there any drawings in the text which provide
illustrations for the word?
Which of the following is a true statement describing concept mapping? - - It
illustrates visual relationships between terms
Which of the following is NOT a true statement? - - Standardized tests only test low-
frequency, difficult words
In the word "inconceivable," which of the following is the root word? - - Conceive
Which of the following describes circumlocution? - - To describe a single word by
using multiple words which convey the same idea
Which of the following is NOT a way to learn vocabulary terms? - - Googling
Which of the following is NOT a strategy for learning unfamiliar words according to the
presentation? - - Using standardized tests
Which of the following is NOT a way to ensure you are taking effective notes? - -
Writing notes after the event to ensure you pay attention during the lecture
,Southwest Airlines Professional Communications
Certification
Which type of listening should be used when listening to a poem? - - Appreciative
A _________ presentation should be used to sell a product. - - Persuasive
In professional communication a ________ is best for a short message. - - Memo
Which term is not part of the four Ps of marketing? - - Publication
All of the following are fields of external communication except: - - Interviews
_________ listening can also be called pseudo listening. - - False
All of the following are parts of a report except: - - introduction
James recently learned he was not promoted because the company wanted a younger
person to lead the group. This is an example of ________ discrimination. - - Age
In _______, the United States passed legislation prohibiting employers to discriminate
against a person based on the grounds of race, religion, gender or ethnicity. - - 1964
All of the following are skills of public relations except: - - Selling
Which of the following are the two types of listening? - - Active and passive
, Southwest Airlines Professional Communications
Certification
Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen how he did
on his algebra test. Stephen answering Joe's question is an example of which of the
following? - - Feedback
Chris and Susan are discussing their plans for the football game tomorrow night over the
telephone. Which of the following would the telephone be considered in the scenario? -
- Channel
Which of the following models of communication best describes simultaneous
interpersonal communication? - - Transactional Model
The technique used to influence attitudes toward a product, idea or issue is known as
which of the following? - - Propaganda
Which of the following models of communication can be applied to the communication
process which takes place between humans and machines? - - Interactive Model
Which of the following is the interchange of thoughts, opinions or information by speech,
writing or signs? - - Communication
Tyler and Kimberly are talking about which gift they should buy their parents for their
anniversary. Tyler is not willing to compromise on his gift idea. This is an example of which
of the following communication styles? - - Aggressive
Hannah is giving a presentation to the class about the importance of eating healthy. The
rest of the class are sitting at their desks while she is presenting her topic. Hannah's
distance in relation to her classmates is known as which of the following? - -
Proximity
Certification
Which of the following is NOT a resource to use when you do not understand the main idea
of a reading assignment? - - Spark Notes
Which of the following is described as the most important way to solidify understanding of
a concept according to the presentation? - - Usage
Which of the following is NOT a question to ask when using context to determine the
meaning of an unfamiliar word? - - Are there any drawings in the text which provide
illustrations for the word?
Which of the following is a true statement describing concept mapping? - - It
illustrates visual relationships between terms
Which of the following is NOT a true statement? - - Standardized tests only test low-
frequency, difficult words
In the word "inconceivable," which of the following is the root word? - - Conceive
Which of the following describes circumlocution? - - To describe a single word by
using multiple words which convey the same idea
Which of the following is NOT a way to learn vocabulary terms? - - Googling
Which of the following is NOT a strategy for learning unfamiliar words according to the
presentation? - - Using standardized tests
Which of the following is NOT a way to ensure you are taking effective notes? - -
Writing notes after the event to ensure you pay attention during the lecture
,Southwest Airlines Professional Communications
Certification
Which type of listening should be used when listening to a poem? - - Appreciative
A _________ presentation should be used to sell a product. - - Persuasive
In professional communication a ________ is best for a short message. - - Memo
Which term is not part of the four Ps of marketing? - - Publication
All of the following are fields of external communication except: - - Interviews
_________ listening can also be called pseudo listening. - - False
All of the following are parts of a report except: - - introduction
James recently learned he was not promoted because the company wanted a younger
person to lead the group. This is an example of ________ discrimination. - - Age
In _______, the United States passed legislation prohibiting employers to discriminate
against a person based on the grounds of race, religion, gender or ethnicity. - - 1964
All of the following are skills of public relations except: - - Selling
Which of the following are the two types of listening? - - Active and passive
, Southwest Airlines Professional Communications
Certification
Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen how he did
on his algebra test. Stephen answering Joe's question is an example of which of the
following? - - Feedback
Chris and Susan are discussing their plans for the football game tomorrow night over the
telephone. Which of the following would the telephone be considered in the scenario? -
- Channel
Which of the following models of communication best describes simultaneous
interpersonal communication? - - Transactional Model
The technique used to influence attitudes toward a product, idea or issue is known as
which of the following? - - Propaganda
Which of the following models of communication can be applied to the communication
process which takes place between humans and machines? - - Interactive Model
Which of the following is the interchange of thoughts, opinions or information by speech,
writing or signs? - - Communication
Tyler and Kimberly are talking about which gift they should buy their parents for their
anniversary. Tyler is not willing to compromise on his gift idea. This is an example of which
of the following communication styles? - - Aggressive
Hannah is giving a presentation to the class about the importance of eating healthy. The
rest of the class are sitting at their desks while she is presenting her topic. Hannah's
distance in relation to her classmates is known as which of the following? - -
Proximity
