Questions and Answers #Latest Release
2025
A resident with advanced dementia refuses meals regularly. What should you do?
Check with the care team to find the cause, update the care plan, and monitor the resident’s
health.
A staff member is consistently late, affecting care. How do you address it?
Talk to the staff member to understand why they’re late, provide feedback, and make a plan
for improvement.
A family member asks to move their loved one to a private room. How should you respond?
Assess the resident’s needs, explain the policy, and discuss options with the family and care
team.
A staff member feels overwhelmed and stressed. What should you do?
Have a conversation to identify the cause, adjust workload if needed, and offer support like
training or stress management.
A family is unhappy with the care and wants a staff change. How do you handle it?
Listen to the family, investigate, and arrange a meeting to find a solution that works for
everyone.
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, You discover the emergency evacuation plan is outdated. What do you do?
Update the plan, train staff on it, and schedule a drill to ensure everyone knows the
procedure.
A resident’s health worsens and the family wants more support. What’s the next step?
Review the resident’s health, update the care plan, and communicate changes to the family
and staff.
You’re notified of a potential outbreak of disease in the facility. What actions should you take?
Isolate affected residents, implement infection control measures, and inform staff and
families about the situation.
A resident is concerned about new medications. How do you respond?
Discuss the medication with the resident and doctor, provide information, and address any
concerns.
A staff member is not following infection control protocols. What should you do?
Address the issue immediately, retrain the staff member, and monitor for compliance.
A resident refuses help with dressing. How do you handle it?
Respect the resident’s wishes, offer alternatives to help, and ensure their safety.
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