Lenovo RWSTO16 UPDATED ACTUAL
Questions and CORRECT Answers
If a customer begins to use obscene language or words, what should you do? - CORRECT
ANSWER✔✔- Calmly call them out on their behavior
What question needs to be asked, after determining the component with a problem? -
CORRECT ANSWER✔✔- When does the issue occur?
Which of the following is a sign that the customer may be getting angry? - CORRECT
ANSWER✔✔- Using shorter sentences
Which of the following systems have LCD panels that can be removed and replaced? -
CORRECT ANSWER✔✔- Tablet
What is upgraded in a computer to improve the audio experience? - CORRECT
ANSWER✔✔- Sound Card
After you run a hardware scan in Lenovo Vantage, you can export the results log as a/an
______ file. - CORRECT ANSWER✔✔- HTML
Which ThinkPad product series offers premium performance, nest-level power and a top-of-
the-line display within a compact workstation chassis? - CORRECT ANSWER✔✔- P Series
Which type of ESD damage can decrease the long term lifespan of a computer component? -
CORRECT ANSWER✔✔- Latent
What is the power connector on the Motherboard of the Power Supply called? - CORRECT
ANSWER✔✔- Molex
Which of the following storage drives uses NAND memory instead of spinning magnetic
platters? - CORRECT ANSWER✔✔- Solid State Drive
, If a system has an internal battery, but no process to disable it, what should be done before
servicing the system? - CORRECT ANSWER✔✔- Disconnect the internal battery from the
system board
When replacing a memory module you should never touch... - CORRECT ANSWER✔✔-
The memory module contacts
ThinkPad products can belong to any of the following series: X: ultra-portable, T: thin and
light, L: mainstream, P or W: workstation, _____, S: slim/thin. - CORRECT ANSWER✔✔-
E: small/medium business-focused
If you don't have a field kit handy, constantly touching, which components in the chassis will
give you zero potential for ESD? - CORRECT ANSWER✔✔- Power Supply Case
Which document would you use to find valuable information on error codes and parts lists as
well as removing and replacing FRUs? - CORRECT ANSWER✔✔- Hardware Maintenance
Manual (HMM)
Which diagnostic tool supports all Lenovo PCs? - CORRECT ANSWER✔✔- Lenvovo
Diagnostics - Windows Version
What are two different types of questions that can be asked to gather specific information? -
CORRECT ANSWER✔✔- Open-ended and closed-ended
The Lenovo warranty covers which of the following? - CORRECT ANSWER✔✔- Onsite
repair service
Fill in the blank: Effective apologies are timely, ______, non-defensive, and exercise caution.
- CORRECT ANSWER✔✔- Personal
Which tool do Idea branded products use for recovery? - CORRECT ANSWER✔✔-
OneKey Recovery
Questions and CORRECT Answers
If a customer begins to use obscene language or words, what should you do? - CORRECT
ANSWER✔✔- Calmly call them out on their behavior
What question needs to be asked, after determining the component with a problem? -
CORRECT ANSWER✔✔- When does the issue occur?
Which of the following is a sign that the customer may be getting angry? - CORRECT
ANSWER✔✔- Using shorter sentences
Which of the following systems have LCD panels that can be removed and replaced? -
CORRECT ANSWER✔✔- Tablet
What is upgraded in a computer to improve the audio experience? - CORRECT
ANSWER✔✔- Sound Card
After you run a hardware scan in Lenovo Vantage, you can export the results log as a/an
______ file. - CORRECT ANSWER✔✔- HTML
Which ThinkPad product series offers premium performance, nest-level power and a top-of-
the-line display within a compact workstation chassis? - CORRECT ANSWER✔✔- P Series
Which type of ESD damage can decrease the long term lifespan of a computer component? -
CORRECT ANSWER✔✔- Latent
What is the power connector on the Motherboard of the Power Supply called? - CORRECT
ANSWER✔✔- Molex
Which of the following storage drives uses NAND memory instead of spinning magnetic
platters? - CORRECT ANSWER✔✔- Solid State Drive
, If a system has an internal battery, but no process to disable it, what should be done before
servicing the system? - CORRECT ANSWER✔✔- Disconnect the internal battery from the
system board
When replacing a memory module you should never touch... - CORRECT ANSWER✔✔-
The memory module contacts
ThinkPad products can belong to any of the following series: X: ultra-portable, T: thin and
light, L: mainstream, P or W: workstation, _____, S: slim/thin. - CORRECT ANSWER✔✔-
E: small/medium business-focused
If you don't have a field kit handy, constantly touching, which components in the chassis will
give you zero potential for ESD? - CORRECT ANSWER✔✔- Power Supply Case
Which document would you use to find valuable information on error codes and parts lists as
well as removing and replacing FRUs? - CORRECT ANSWER✔✔- Hardware Maintenance
Manual (HMM)
Which diagnostic tool supports all Lenovo PCs? - CORRECT ANSWER✔✔- Lenvovo
Diagnostics - Windows Version
What are two different types of questions that can be asked to gather specific information? -
CORRECT ANSWER✔✔- Open-ended and closed-ended
The Lenovo warranty covers which of the following? - CORRECT ANSWER✔✔- Onsite
repair service
Fill in the blank: Effective apologies are timely, ______, non-defensive, and exercise caution.
- CORRECT ANSWER✔✔- Personal
Which tool do Idea branded products use for recovery? - CORRECT ANSWER✔✔-
OneKey Recovery
