Costco Supervisor Training Questions And Correct
Answers 100% Verified
"Terminal Secured" - ANSWER No keyboard for 90 seconds
Print Subtotal - ANSWER <TOTAL>, <0>, <CASH>
Price Override - ANSWER Key in dollar amount of item (what it should be) <PRICE>
Enter item number <ENTER>
Supervisor override will be required
Department Rings - ANSWER Quicker option:
type in dept number
<DEPT>
Enter item number
Item not in warehouse item file
Key in dollar amount of the item <PRICE>
Turn key to override mode
Enter the item's department <DEPT>
Enter the item number <ENTER>
Supervisor override (items over 999 restricted)
Tender Exchange-- Cash to Check - ANSWER Sign on as supervisor
<2> <SIGN ON/OFF> scan membership "key tender Correct"
,<VOID> key$ amount <CASH> "key new tender"
Key $ amount <CHECK> <ENTER>
Cash out digital shop cards - ANSWER Sign on as supervisor
<1> <SIGN ON> <CREDIT/DEBIT>
<CLEAR> <CLEAR>
Scan shop card barcode or manually enter number
SHOP CARDS - ANSWER Never give a shop card that is activated to a member until they
have paid for it and transaction is finished
Voiding Transaction where a shop card has been activated - ANSWER Shop card must
be voided out before "void transaction"
can be performed
Press <VOID>
Key item #155
Enter the value that was added to the shop card
scan barcode on back of card
Voiding tendered shop card - ANSWER If shop card was used as payment but doesn't
cover the total cost-- to reverse payment of that shop card
<VOID>
<CREDIT/DEBIT>
This will return the funds to the shop card
Checking balance on shop card - ANSWER <21>
<SIGN ON/OFF>
Swipe card
, Pre-Scan - ANSWER Transfer merch from one side of cart to other or box
RF Scanner:
"Pre Scan & Sign Audit"
"2. Pre-Scanning"
Scan/Enter membership #. Only 1 pre-scan per membership #
Scan every item number
Add= A back= B Cancel= C Done= D Edit= E
"ok" or "cancel"
Pre-Scan at register - ANSWER Scan Membership #, "Pre-Scan Trans Exists". <ENTER>
<ENTER> processes order
If multiple orders are pre-scanned "##Pre-Scan Exist"
<CLEAR> key in order number <ENTER>
Temporary Credit Cards <Citi Visa> - ANSWER <IC> <IC>
CHECK Writer - ANSWER <TOTAL> <2> > <CHECK> <CHECK>
Check writer for less than total amount - ANSWER <TOTAL>
<2> </> key in amount of check <CHECK>
"tender not for total" <ENTER>
Check acceptance - ANSWER Based on number of years at Costco (Date on back of
membership)
0-1 year member = $300 limit
1-5 year member = $1,000 limit
Answers 100% Verified
"Terminal Secured" - ANSWER No keyboard for 90 seconds
Print Subtotal - ANSWER <TOTAL>, <0>, <CASH>
Price Override - ANSWER Key in dollar amount of item (what it should be) <PRICE>
Enter item number <ENTER>
Supervisor override will be required
Department Rings - ANSWER Quicker option:
type in dept number
<DEPT>
Enter item number
Item not in warehouse item file
Key in dollar amount of the item <PRICE>
Turn key to override mode
Enter the item's department <DEPT>
Enter the item number <ENTER>
Supervisor override (items over 999 restricted)
Tender Exchange-- Cash to Check - ANSWER Sign on as supervisor
<2> <SIGN ON/OFF> scan membership "key tender Correct"
,<VOID> key$ amount <CASH> "key new tender"
Key $ amount <CHECK> <ENTER>
Cash out digital shop cards - ANSWER Sign on as supervisor
<1> <SIGN ON> <CREDIT/DEBIT>
<CLEAR> <CLEAR>
Scan shop card barcode or manually enter number
SHOP CARDS - ANSWER Never give a shop card that is activated to a member until they
have paid for it and transaction is finished
Voiding Transaction where a shop card has been activated - ANSWER Shop card must
be voided out before "void transaction"
can be performed
Press <VOID>
Key item #155
Enter the value that was added to the shop card
scan barcode on back of card
Voiding tendered shop card - ANSWER If shop card was used as payment but doesn't
cover the total cost-- to reverse payment of that shop card
<VOID>
<CREDIT/DEBIT>
This will return the funds to the shop card
Checking balance on shop card - ANSWER <21>
<SIGN ON/OFF>
Swipe card
, Pre-Scan - ANSWER Transfer merch from one side of cart to other or box
RF Scanner:
"Pre Scan & Sign Audit"
"2. Pre-Scanning"
Scan/Enter membership #. Only 1 pre-scan per membership #
Scan every item number
Add= A back= B Cancel= C Done= D Edit= E
"ok" or "cancel"
Pre-Scan at register - ANSWER Scan Membership #, "Pre-Scan Trans Exists". <ENTER>
<ENTER> processes order
If multiple orders are pre-scanned "##Pre-Scan Exist"
<CLEAR> key in order number <ENTER>
Temporary Credit Cards <Citi Visa> - ANSWER <IC> <IC>
CHECK Writer - ANSWER <TOTAL> <2> > <CHECK> <CHECK>
Check writer for less than total amount - ANSWER <TOTAL>
<2> </> key in amount of check <CHECK>
"tender not for total" <ENTER>
Check acceptance - ANSWER Based on number of years at Costco (Date on back of
membership)
0-1 year member = $300 limit
1-5 year member = $1,000 limit
