MGMT Exam 2 Questions and Correct
Answers Rated A+
_____ involves developing relationships with parties outside a firm to increase the value
of the firm's offerings.
- Cooperation
- Coordination
- Connection
- Capability development - CORRECT ANSWER: Connection
_____ is an arrangement that allows employees to make their own choices about
benefit options.
- Profit-sharing
- A cafeteria plan
- Gain-sharing
- Collective bargaining - CORRECT ANSWER: A cafeteria plan
_____ is the process of managing employees by outlining a series of specific targets or
milestones that they are expected to meet in a defined time period.
- 360-degree feedback
- Job sharing
- Management by objectives
- Gain-sharing - CORRECT ANSWER: Management by objectives
_____ is the process of understanding how work gets done and how individuals should
interact in an organization.
- Socialization
- Diversification
- Delegation
- Vertical integration - CORRECT ANSWER: Socialization
_____ refers to the inability of organizations to change as rapidly as the environment.
- Social loafing
- Synergy
- Inertia
- Resilience - CORRECT ANSWER: Inertia
_______ is the percent of the target market who are customers of a firm.
, - Market share
- Operating income
- Return on capital
- Probability measurements - CORRECT ANSWER: Market share
A firm can become more customer-centric by
- developing a cooperative environment in which workers are given incentives for
working across silos to deliver customer solutions.
- increasing the amount of informal structures within the organization.
- ensuring that employees do not work across multiple products and services while
creating connections across the boundaries of the firm.
- adopting new functional or divisional units to concentrate exclusively on the sales and
promotion departments respectively. - CORRECT ANSWER: developing a cooperative
environment in which workers are given incentives for working across silos to deliver
customer solutions.
A leadership approach is most likely to be successful when a leader of a firm
- refrains from establishing and abiding by a clear set of rules and values.
- discourages monetary rewards for achievement.
- rewards achievement with nonpay perks such as new assignments.
- keeps a tight rein on his employees to ensure that they follow orders. - CORRECT
ANSWER: rewards achievement with nonpay perks such as new assignments.
According to John P. Kotter, which of the following is the last step involved in
implementing change?
- Institutionalize changes in the culture.
- Form a powerful guiding coalition.
- Plan for and create short-term wins.
- Communicate the new vision. - CORRECT ANSWER: Institutionalize changes in the
culture.
An advantage of the bureaucratic approach to organizational control is that it
- elicits commitment.
- can withstand high turnover.
- can easily adapt to the environment.
- encourages employees to be self-regulating. - CORRECT ANSWER: can withstand
high turnover.
An organizational structure characterized by formal structures that control employee
behavior in a top-down, hierarchical fashion is known as a
Answers Rated A+
_____ involves developing relationships with parties outside a firm to increase the value
of the firm's offerings.
- Cooperation
- Coordination
- Connection
- Capability development - CORRECT ANSWER: Connection
_____ is an arrangement that allows employees to make their own choices about
benefit options.
- Profit-sharing
- A cafeteria plan
- Gain-sharing
- Collective bargaining - CORRECT ANSWER: A cafeteria plan
_____ is the process of managing employees by outlining a series of specific targets or
milestones that they are expected to meet in a defined time period.
- 360-degree feedback
- Job sharing
- Management by objectives
- Gain-sharing - CORRECT ANSWER: Management by objectives
_____ is the process of understanding how work gets done and how individuals should
interact in an organization.
- Socialization
- Diversification
- Delegation
- Vertical integration - CORRECT ANSWER: Socialization
_____ refers to the inability of organizations to change as rapidly as the environment.
- Social loafing
- Synergy
- Inertia
- Resilience - CORRECT ANSWER: Inertia
_______ is the percent of the target market who are customers of a firm.
, - Market share
- Operating income
- Return on capital
- Probability measurements - CORRECT ANSWER: Market share
A firm can become more customer-centric by
- developing a cooperative environment in which workers are given incentives for
working across silos to deliver customer solutions.
- increasing the amount of informal structures within the organization.
- ensuring that employees do not work across multiple products and services while
creating connections across the boundaries of the firm.
- adopting new functional or divisional units to concentrate exclusively on the sales and
promotion departments respectively. - CORRECT ANSWER: developing a cooperative
environment in which workers are given incentives for working across silos to deliver
customer solutions.
A leadership approach is most likely to be successful when a leader of a firm
- refrains from establishing and abiding by a clear set of rules and values.
- discourages monetary rewards for achievement.
- rewards achievement with nonpay perks such as new assignments.
- keeps a tight rein on his employees to ensure that they follow orders. - CORRECT
ANSWER: rewards achievement with nonpay perks such as new assignments.
According to John P. Kotter, which of the following is the last step involved in
implementing change?
- Institutionalize changes in the culture.
- Form a powerful guiding coalition.
- Plan for and create short-term wins.
- Communicate the new vision. - CORRECT ANSWER: Institutionalize changes in the
culture.
An advantage of the bureaucratic approach to organizational control is that it
- elicits commitment.
- can withstand high turnover.
- can easily adapt to the environment.
- encourages employees to be self-regulating. - CORRECT ANSWER: can withstand
high turnover.
An organizational structure characterized by formal structures that control employee
behavior in a top-down, hierarchical fashion is known as a
