Principles of Hospitality and Tourism Instructional Areas & Performance Indicators Practice Questions
Answered Correctly!! (Rated A+)
explain types of business ownership (CS) - Answers - sole proprietorship: owner fully responsible for all
obligations and debts
- partnerships: owners combine financial resources
- corporations: legal entity separate from owners and shareholders
- has the same rights as a person
- general partners: share in management and liability responsibility
identify sources that provide relevant, valid written material (PQ) - Answers REVIEW
R: relevance
E:expertise of author
V: viewpoint of author
I: intended audience E: evidence
W: when published
extract relevant information from written material (PQ) - Answers extracting information while reading
is a process that consists of three main activities: pre-reading, reading and review.before you begin to
read determine what you need to know.
apply written directions to achieve tasks (PQ) - Answers read all of the written instructions all the way
through at least once understand the written instructions. if you have a question reread the instructions
or the part you don not understand
comprehend what the instructions tell you to do. Do not start to follow the instructions until you are
completely clear with them.
analyze company resources to ascertain policies and procedures (CS) - Answers review the policies and
procedures related to the information system to see how well they are working identify any
weaknesses.
explain communication techniques that support and encourage a speaker (PQ) - Answers active
listening, taking notes, and noverbal cues such as eye contact.
follow oral directions (PQ) - Answers maintain eye contact with the speaker. to follow oral directions you
must carefully listen as the directions are presented.
, demonstrate active listening skills (PQ) - Answers 1. face the speaker. sit up straight or lean forward
slightly to show your attentiveness through body language. 2. maintain eye contact. 3. minimize external
distractions. 4. respond appropriately to show that you understand.
explain the nature of effective verbal communications (PQ) - Answers types of verbal communication
can be classified into two types, interpersonal communication, communication between two or more
individuals, include talking with friends and having a family meeting.
ask relevant questions (PQ) - Answers explain your misunderstanding. state what you know. state what
you don't know. sound confident. speak as well as you can. always research first. keep calm.
interpret others' noverbal cues (PQ) - Answers notice overall signals. the way someone dresses and
habits of grooming can convey clues about who they are, or how they wish to be perceived. pay
attention to posture. this means more than just whether someone sits up straight.
employ communication styles apporpriate to target audience (CS) - Answers to target the audience you
have to research, specificity, need and strategy. Research what type of audience you will be talking to
for example if you are talking to people who don't know a lot about the topic then you need to explain it
to them. Knowing what type of audience you are talking to can help you know how to communicate and
what styles to use.
defend ideas objectively (CS) - Answers when defending ideas it is best not to defend yourself by using
your emotions defend the problem you are trying to solve by using facts and proven research
handle telephone calls in a businesslike manner (CS) - Answers Know what you are going to say because
you don't want to waste the other person's time
participate in group discussions (CS) - Answers participating in group discussions can help you
understand what is going on and it also lets you have an opinion that you want to say.
utilize note-taking strategies (CS) - Answers paraphrasing is a good idea when having to write a lot of
notes and putting labels helps you focus what the subject is about or what topic you are on.
keep notes clear
organize information (CS) - Answers this helps to know what your plan is and if you are writing notes
labeling is a good idea to keep track on what you are working on.
select and use appropriate graphic aids (CS) - Answers using appropriate graphic aids helps you and the
audience understand what you are trying to say during the presentation.
explain the nature of effective written communications (CS) - Answers basically usually written stuff have
a good explanation of what is going on for example a policy or a type of change happening in the
business
Answered Correctly!! (Rated A+)
explain types of business ownership (CS) - Answers - sole proprietorship: owner fully responsible for all
obligations and debts
- partnerships: owners combine financial resources
- corporations: legal entity separate from owners and shareholders
- has the same rights as a person
- general partners: share in management and liability responsibility
identify sources that provide relevant, valid written material (PQ) - Answers REVIEW
R: relevance
E:expertise of author
V: viewpoint of author
I: intended audience E: evidence
W: when published
extract relevant information from written material (PQ) - Answers extracting information while reading
is a process that consists of three main activities: pre-reading, reading and review.before you begin to
read determine what you need to know.
apply written directions to achieve tasks (PQ) - Answers read all of the written instructions all the way
through at least once understand the written instructions. if you have a question reread the instructions
or the part you don not understand
comprehend what the instructions tell you to do. Do not start to follow the instructions until you are
completely clear with them.
analyze company resources to ascertain policies and procedures (CS) - Answers review the policies and
procedures related to the information system to see how well they are working identify any
weaknesses.
explain communication techniques that support and encourage a speaker (PQ) - Answers active
listening, taking notes, and noverbal cues such as eye contact.
follow oral directions (PQ) - Answers maintain eye contact with the speaker. to follow oral directions you
must carefully listen as the directions are presented.
, demonstrate active listening skills (PQ) - Answers 1. face the speaker. sit up straight or lean forward
slightly to show your attentiveness through body language. 2. maintain eye contact. 3. minimize external
distractions. 4. respond appropriately to show that you understand.
explain the nature of effective verbal communications (PQ) - Answers types of verbal communication
can be classified into two types, interpersonal communication, communication between two or more
individuals, include talking with friends and having a family meeting.
ask relevant questions (PQ) - Answers explain your misunderstanding. state what you know. state what
you don't know. sound confident. speak as well as you can. always research first. keep calm.
interpret others' noverbal cues (PQ) - Answers notice overall signals. the way someone dresses and
habits of grooming can convey clues about who they are, or how they wish to be perceived. pay
attention to posture. this means more than just whether someone sits up straight.
employ communication styles apporpriate to target audience (CS) - Answers to target the audience you
have to research, specificity, need and strategy. Research what type of audience you will be talking to
for example if you are talking to people who don't know a lot about the topic then you need to explain it
to them. Knowing what type of audience you are talking to can help you know how to communicate and
what styles to use.
defend ideas objectively (CS) - Answers when defending ideas it is best not to defend yourself by using
your emotions defend the problem you are trying to solve by using facts and proven research
handle telephone calls in a businesslike manner (CS) - Answers Know what you are going to say because
you don't want to waste the other person's time
participate in group discussions (CS) - Answers participating in group discussions can help you
understand what is going on and it also lets you have an opinion that you want to say.
utilize note-taking strategies (CS) - Answers paraphrasing is a good idea when having to write a lot of
notes and putting labels helps you focus what the subject is about or what topic you are on.
keep notes clear
organize information (CS) - Answers this helps to know what your plan is and if you are writing notes
labeling is a good idea to keep track on what you are working on.
select and use appropriate graphic aids (CS) - Answers using appropriate graphic aids helps you and the
audience understand what you are trying to say during the presentation.
explain the nature of effective written communications (CS) - Answers basically usually written stuff have
a good explanation of what is going on for example a policy or a type of change happening in the
business
