SERVICENOW HRSD CIS QUESTIONS AND ANSWERS 2025

HR Basic Role - ANSWER [sn_hr_] HR Manager Role - ANSWER [sn_hr_er] HR Admin Role - ANSWER [sn_hr_] HR Employee/Client Role - ANSWER [sn_hr__employee] HR Specialist Role - ANSWER [sn_hr_alist] What are the 4 ways to manager a users Skills? - ANSWER 1. Select and deselect a skill on a user's card 2. Click the Assign/Remove Users button 3. From the Skills related list on a group record 4. From the Skills related list on a user record Which 2 components determine how a Case is assigned after creation? a) HR service b) HR service topic category c) Employee's Department d) Assignment rules - ANSWER a) HR Service d) Assignment Rules HR serviced are categorized into which 3 levels of structures? a) Center of Excellence (COE) b) Ser