CHL CERTIFICATION EXAM QUESTIONS AND
ANSWERS
Ability Set: ANSWER The abilities needed to complete a certain task or
function (pg 5)
ANSWER: Unity of Command an organising philosophy that recommends
having a single supervisor for every employee. (page 7)
Culture: ANSWER The common values, attitudes, and beliefs held by
department staff members that are regarded as legitimate and transmitted to new
hires (pge 12)
ANSWER: Zero-tolerance policy A policy that does not tolerate harassing
behaviour in any way (pge 14)
Patients with critical nursing requirements who need expert nursing or round-
the-clock care and supervision are placed in the CCU-ANSWER nursing unit.
ANSWER The Chief Nursing Officer (CNO) oversees LNAs and registered
nurses.
DashBoard-ANSWER An assortment of statistical information regarding the
key performance indicators of a central service department that shows how well
objectives are being met
ANSWER Organisational Chart An illustration of position titles and
relationships inside an organisation that is typically displayed as a flow
overview
Benchmark: Answer A benchmark for evaluating and enhancing a department's
own goods and services by comparing them to predetermined benchmarks
ANSWERS
Ability Set: ANSWER The abilities needed to complete a certain task or
function (pg 5)
ANSWER: Unity of Command an organising philosophy that recommends
having a single supervisor for every employee. (page 7)
Culture: ANSWER The common values, attitudes, and beliefs held by
department staff members that are regarded as legitimate and transmitted to new
hires (pge 12)
ANSWER: Zero-tolerance policy A policy that does not tolerate harassing
behaviour in any way (pge 14)
Patients with critical nursing requirements who need expert nursing or round-
the-clock care and supervision are placed in the CCU-ANSWER nursing unit.
ANSWER The Chief Nursing Officer (CNO) oversees LNAs and registered
nurses.
DashBoard-ANSWER An assortment of statistical information regarding the
key performance indicators of a central service department that shows how well
objectives are being met
ANSWER Organisational Chart An illustration of position titles and
relationships inside an organisation that is typically displayed as a flow
overview
Benchmark: Answer A benchmark for evaluating and enhancing a department's
own goods and services by comparing them to predetermined benchmarks
