MSSC 4.0 Quality Practices &
Measurements Exam Questions and
Answers
What happens when you eliminate quality variances? - Answers -You Improved process
quality.
Spreadsheets are used to perform calculations in ____. - Answers -Rows and columns
Spreadsheets are used to form ___. - Answers -graphs
To make sure the appropriate parties are notified, use a __________. - Answers -
Predetermined distribution list
First piece inspection is required for __________. - Answers -Documenting repeatable
setups
To identify and eliminate waste activities proves a company is operating in __________.
- Answers -A continuous improvement environment
A history of dependability and customer satisfaction should be considered when
__________. - Answers -Evaluating a potential supplier
Of the four roles of management, controlling covers: - Answers -Monitoring actual to
standard work performance
To reduce variation, minimize defects, and to shorten cycle time are considered
__________ goals. - Answers -Quality
Everyone within an organization is responsible for __________ quality. - Answers -
Improving
Product development teams should perform a(n) __________ as early as possible
during their design process. - Answers -Design Failure Mode and Effects Analysis
Design failure mode and effects analysis (DFMEA) - Answers -systematic group of
activities used to recognize and evaluate potential systems, products or process failures
Greater variations in a process may occur when __________. - Answers -Unapproved
process adjustments are performed
,The purpose of ISO 9000 is to help companies __________. - Answers -Improve
Quality
The quality plan documents how the company is going to reach its quality goals in the
scope of the __________. - Answers -Quality management system
An employee should report to their supervisor if the following situation occurs: -
Answers -There is an increase in the number of defective parts produced by a machine.
Defect prevention is the __________ of the four types of quality costs. - Answers -Most
cost effective
__________ should be validated and approved to ensure accuracy. - Answers -
Standard operating procedures
Kaizen, Kanban, and 5S are just a few of many elements used in a(n) __________
operation. - Answers -Just In Time (JIT)
5S is a lean manufacturing technique that focuses on creating a(n) __________. -
Answers -Clean and orderly work area
Companies often __________ to create a baseline measurement for improvements in
machine performance. - Answers -Establish a metric
The performance of the product as viewed by the customer is ultimately the most
important measure of __________. - Answers -Product quality
The number of defects produced is a measure of __________ - Answers -The
effectiveness of a quality assurance system
The systematic way to eliminate activities that do not add value to the product in all
processes from customer order to delivery is called __________. - Answers -Lean
manufacturing
Joseph M. Juran, W. Edwards Deming, and C. Phillip Crosby contributed to the various
approaches of __________. - Answers -TQM, Total Quality Management
Total Quality Management - Answers -managing the entire organization so that it excels
on all dimensions of products and services that are important to the customer
The quality management system that dedicates a full time team to solving problems is
called a __________ QMS. - Answers -Six Sigma
, A worker should __________ any time the worker notices a minor quality problem that
is not critical to product function or performance. - Answers -Notify the supervisor to
determine the correct action to take
If there a problem with safety or quality control, the employee should tell a ____. -
Answers -supervisor
If a product is considered to be in conformance it meets all of the _______
requirements. - Answers -customers
defective - Answers -not working properly
external failure costs - Answers -costs that arise when a defect is discovered after the
customer receives the service or product
PDCA cycle - Answers -1. Plan
2. Do
3. Check
4. Act
Six Sigma Process - Answers -System of measuring, analyzing, improving, and
controlling processes once they meet quality standards.
Defect Prevention - Answers -a measure to ensure that defects being detected so far,
should not appear or occur again
Measurment - Answers -The size,quantity or amount of something
Two systems of dimensional measurement used in manufacturing are the SI Metric
System and the ______. - Answers -US customary system
The discrimination, which is the smallest graduation or increment of a measuring
instrument, is also called __________. - Answers -Resolution
In quality measurements, quality, condition, or fact of being exact defines __________. -
Answers -Precision
Precision - Answers -a measure of how close a series of measurements are to one
another
A flat plane that is perpendicular to the direction of a measurement is a __________. -
Answers -Reference plane
Accuracy - Answers -A description of how close a measurement is to the true value of
the quantity measured.
Measurements Exam Questions and
Answers
What happens when you eliminate quality variances? - Answers -You Improved process
quality.
Spreadsheets are used to perform calculations in ____. - Answers -Rows and columns
Spreadsheets are used to form ___. - Answers -graphs
To make sure the appropriate parties are notified, use a __________. - Answers -
Predetermined distribution list
First piece inspection is required for __________. - Answers -Documenting repeatable
setups
To identify and eliminate waste activities proves a company is operating in __________.
- Answers -A continuous improvement environment
A history of dependability and customer satisfaction should be considered when
__________. - Answers -Evaluating a potential supplier
Of the four roles of management, controlling covers: - Answers -Monitoring actual to
standard work performance
To reduce variation, minimize defects, and to shorten cycle time are considered
__________ goals. - Answers -Quality
Everyone within an organization is responsible for __________ quality. - Answers -
Improving
Product development teams should perform a(n) __________ as early as possible
during their design process. - Answers -Design Failure Mode and Effects Analysis
Design failure mode and effects analysis (DFMEA) - Answers -systematic group of
activities used to recognize and evaluate potential systems, products or process failures
Greater variations in a process may occur when __________. - Answers -Unapproved
process adjustments are performed
,The purpose of ISO 9000 is to help companies __________. - Answers -Improve
Quality
The quality plan documents how the company is going to reach its quality goals in the
scope of the __________. - Answers -Quality management system
An employee should report to their supervisor if the following situation occurs: -
Answers -There is an increase in the number of defective parts produced by a machine.
Defect prevention is the __________ of the four types of quality costs. - Answers -Most
cost effective
__________ should be validated and approved to ensure accuracy. - Answers -
Standard operating procedures
Kaizen, Kanban, and 5S are just a few of many elements used in a(n) __________
operation. - Answers -Just In Time (JIT)
5S is a lean manufacturing technique that focuses on creating a(n) __________. -
Answers -Clean and orderly work area
Companies often __________ to create a baseline measurement for improvements in
machine performance. - Answers -Establish a metric
The performance of the product as viewed by the customer is ultimately the most
important measure of __________. - Answers -Product quality
The number of defects produced is a measure of __________ - Answers -The
effectiveness of a quality assurance system
The systematic way to eliminate activities that do not add value to the product in all
processes from customer order to delivery is called __________. - Answers -Lean
manufacturing
Joseph M. Juran, W. Edwards Deming, and C. Phillip Crosby contributed to the various
approaches of __________. - Answers -TQM, Total Quality Management
Total Quality Management - Answers -managing the entire organization so that it excels
on all dimensions of products and services that are important to the customer
The quality management system that dedicates a full time team to solving problems is
called a __________ QMS. - Answers -Six Sigma
, A worker should __________ any time the worker notices a minor quality problem that
is not critical to product function or performance. - Answers -Notify the supervisor to
determine the correct action to take
If there a problem with safety or quality control, the employee should tell a ____. -
Answers -supervisor
If a product is considered to be in conformance it meets all of the _______
requirements. - Answers -customers
defective - Answers -not working properly
external failure costs - Answers -costs that arise when a defect is discovered after the
customer receives the service or product
PDCA cycle - Answers -1. Plan
2. Do
3. Check
4. Act
Six Sigma Process - Answers -System of measuring, analyzing, improving, and
controlling processes once they meet quality standards.
Defect Prevention - Answers -a measure to ensure that defects being detected so far,
should not appear or occur again
Measurment - Answers -The size,quantity or amount of something
Two systems of dimensional measurement used in manufacturing are the SI Metric
System and the ______. - Answers -US customary system
The discrimination, which is the smallest graduation or increment of a measuring
instrument, is also called __________. - Answers -Resolution
In quality measurements, quality, condition, or fact of being exact defines __________. -
Answers -Precision
Precision - Answers -a measure of how close a series of measurements are to one
another
A flat plane that is perpendicular to the direction of a measurement is a __________. -
Answers -Reference plane
Accuracy - Answers -A description of how close a measurement is to the true value of
the quantity measured.
