2024 WELLCARE MASTERY TEST ACTUAL EXAM 80 QUESTIONS AND
CORRECT DETAILED ANSWERS WITH RATIONALES (VERIFIED AN-
SWERS) |AGRADE
Study online at https://quizlet.com/_flxikp
1. During an appointment, you may not discuss any True
products not agreed to in advance by the beneficiary.
a. True
b. False
2. When a paper SOA form is used, it must be completed A. Prior to
__________ hosting the sales presentation.
a. Prior to
b. During
c. After
3. Brokers/Agents can submit a support ticket online True
through their Centene Workbench portal.
Select one:
True
False
4. Wellcare does not need to be informed of all market- False
ing/sales events at which plans or materials will be
presented or distributed (Formal & Informal).
Select one:
True
False
5. Which of the following actions are you required to do D. All of the above
when contacted regarding an allegation of noncom-
pliant activity?
a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the
investigation.
d. All of the above
6. Key areas you as a broker/agent have control over and D. All of the above
impact upon regarding Star Ratings for quality are:
, 2024 WELLCARE MASTERY TEST ACTUAL EXAM 80 QUESTIONS AND
CORRECT DETAILED ANSWERS WITH RATIONALES (VERIFIED AN-
SWERS) |AGRADE
Study online at https://quizlet.com/_flxikp
a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above
7. Noting the correct enrollment period on enrollment True
applications helps in preventing delayed enrollment
processing.
Select one:
True
False
8. Health plan fax numbers vary for health plans that True
offer fax enrollment submissions.
Select one:
True
False
9. Centene requires all contracted brokers/agents to True
read, understand, and agree to Centene's Business
Ethics and Code of Conduct Policy.
Select one:
True
False
10. A grievance request, or any evidence concerning a C. 60
grievance, must be filed orally or in writing no later
than _____ calendar days from the date of the event
or the date the member is made aware of the issue.
a. 30
b. 45
c. 60
d. 90
CORRECT DETAILED ANSWERS WITH RATIONALES (VERIFIED AN-
SWERS) |AGRADE
Study online at https://quizlet.com/_flxikp
1. During an appointment, you may not discuss any True
products not agreed to in advance by the beneficiary.
a. True
b. False
2. When a paper SOA form is used, it must be completed A. Prior to
__________ hosting the sales presentation.
a. Prior to
b. During
c. After
3. Brokers/Agents can submit a support ticket online True
through their Centene Workbench portal.
Select one:
True
False
4. Wellcare does not need to be informed of all market- False
ing/sales events at which plans or materials will be
presented or distributed (Formal & Informal).
Select one:
True
False
5. Which of the following actions are you required to do D. All of the above
when contacted regarding an allegation of noncom-
pliant activity?
a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the
investigation.
d. All of the above
6. Key areas you as a broker/agent have control over and D. All of the above
impact upon regarding Star Ratings for quality are:
, 2024 WELLCARE MASTERY TEST ACTUAL EXAM 80 QUESTIONS AND
CORRECT DETAILED ANSWERS WITH RATIONALES (VERIFIED AN-
SWERS) |AGRADE
Study online at https://quizlet.com/_flxikp
a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above
7. Noting the correct enrollment period on enrollment True
applications helps in preventing delayed enrollment
processing.
Select one:
True
False
8. Health plan fax numbers vary for health plans that True
offer fax enrollment submissions.
Select one:
True
False
9. Centene requires all contracted brokers/agents to True
read, understand, and agree to Centene's Business
Ethics and Code of Conduct Policy.
Select one:
True
False
10. A grievance request, or any evidence concerning a C. 60
grievance, must be filed orally or in writing no later
than _____ calendar days from the date of the event
or the date the member is made aware of the issue.
a. 30
b. 45
c. 60
d. 90
