7 BREW TRAINING
Blondie - answer(The best seller!) - Caramel, vanilla, espresso, Smooth Mix.
Triple 7 - answer White chocolate, Irish cream, 6 shots of espresso, Smooth Mix
Brunette - answer Caramel, hazelnut, espresso, Mocha Mix.
Razor berry Energy - answer Strawberry, raspberry, blackberry, Energy
Strawberry smoothie - answer Strawberry smoothie mix, vanilla soft-serve
Sequence of reading back the drink - answer1. Drink Size (Kids, Small, Medium, or
Large)
2. Drink Temperature (Hot, iced, or Chiller)
3. Modifications (Extra Shot, Light Ice, Half-Sweet... the list goes on)
4. Drink Name (Blondie, Brunette, Triple 7)
5. Finish Details, if applicable (Whipped Cream, Caramel Drizzle, Cinnamon Sprinkles)
The Vital Foundation of Our Success:
Our Culture - answerThe people and culture are what produce our secret sauce: how
we make our customers feel. No amount of speed, quality, or smooth operations can
replace that. If we stay true to who we are and honor our culture and
people, then our people will gladly take care of operations on their own.
4 Keys to Success - answer1. First Impressions
2. Customer Service
3. Drink Quality
4. Consistency
Our 7 Brew Values - answer1. Our first job is to take care of our team and have each
other's backs.
2. We always have time to remake a drink.
3. Move with a visible sense of urgency - your team is counting on you.
4. We call each other when anything needs immediate attention.
5. If a teammate asks you for help, let them know you are on it.
6. Do more than what you expect from others.
7. Treat every encounter with others as a chance to build them up.
In your own words, what is the foundation of our success and how do we hold fast to it?
- answerThe people and culture are what produce our secret sauce: how we make our
customers feel. No amount of speed, quality, or smooth operations
, can replace that. If we stay true to who we are and honor our culture and people, then
our people will gladly take care of operations on their own.
What is our "first job" at 7 Brew? - answerOur first job is to take care of our team and
have each other's backs.
If you get sick at 11 pm before you work at 6 a.m. the following morning, how should
you reach out to your
manager to let them know? - answerWe call each other when anything needs
immediate attention. If an issue needs attention within 12 hours, we're always happy to
get a phone call versus a message. We want to know ASAP so that a shift
cover, equipment failure, or inventory shortage gets the attention it needs. When in
doubt, reach out!
In your own words, what affect should the music we play in the stand have on our team
and customers? - answerAppropriate music for a shift helps set the energy - we sell
coffee at a fast-paced drive-thru, and our music should reflect that! The music we play is
positive, clean, non-explicit, upbeat, and up to you!
Lane
This is the foundational role in the stand. The team member on lane carries a heavy
responsibility with their role: - answer• Makes a genuine and unique connection with the
customer.
• Calls back orders to the crew.
• Takes payment.
• Ensures all drinks we hand out are as-ordered and top-quality.
• Makes sure drinks are well-organized, drink exteriors are clean, and presented
flawlessly to the customer.
• Moves quickly to ensure a short wait time for the customer.
Texter
The texter is the first impression that a customer has on our people, which is vital! -
answer• Goes outside when there are three or more cars in line to grab orders.
• Takes credit/debit card payments outside when we are busy.
• Makes sure that the drink makers inside have enough orders to work with, at least
three per line.
• Whenever not taking orders, runs inside to support the crew. That means running up
to the front and refilling the ice
chests, stocking cups and lids, refilling sauces, and more!
Shots - answer• Measures out flavor into the cup to start the drink.
• Makes espresso and stirs it into the flavor.
• Keeps track of incoming drinks and directs the team on which drinks to work on next.
• Supports the milk position with their duties (steaming/pouring milk, getting ice cups,
etc.)
• Makes blended drinks and chillers.
Blondie - answer(The best seller!) - Caramel, vanilla, espresso, Smooth Mix.
Triple 7 - answer White chocolate, Irish cream, 6 shots of espresso, Smooth Mix
Brunette - answer Caramel, hazelnut, espresso, Mocha Mix.
Razor berry Energy - answer Strawberry, raspberry, blackberry, Energy
Strawberry smoothie - answer Strawberry smoothie mix, vanilla soft-serve
Sequence of reading back the drink - answer1. Drink Size (Kids, Small, Medium, or
Large)
2. Drink Temperature (Hot, iced, or Chiller)
3. Modifications (Extra Shot, Light Ice, Half-Sweet... the list goes on)
4. Drink Name (Blondie, Brunette, Triple 7)
5. Finish Details, if applicable (Whipped Cream, Caramel Drizzle, Cinnamon Sprinkles)
The Vital Foundation of Our Success:
Our Culture - answerThe people and culture are what produce our secret sauce: how
we make our customers feel. No amount of speed, quality, or smooth operations can
replace that. If we stay true to who we are and honor our culture and
people, then our people will gladly take care of operations on their own.
4 Keys to Success - answer1. First Impressions
2. Customer Service
3. Drink Quality
4. Consistency
Our 7 Brew Values - answer1. Our first job is to take care of our team and have each
other's backs.
2. We always have time to remake a drink.
3. Move with a visible sense of urgency - your team is counting on you.
4. We call each other when anything needs immediate attention.
5. If a teammate asks you for help, let them know you are on it.
6. Do more than what you expect from others.
7. Treat every encounter with others as a chance to build them up.
In your own words, what is the foundation of our success and how do we hold fast to it?
- answerThe people and culture are what produce our secret sauce: how we make our
customers feel. No amount of speed, quality, or smooth operations
, can replace that. If we stay true to who we are and honor our culture and people, then
our people will gladly take care of operations on their own.
What is our "first job" at 7 Brew? - answerOur first job is to take care of our team and
have each other's backs.
If you get sick at 11 pm before you work at 6 a.m. the following morning, how should
you reach out to your
manager to let them know? - answerWe call each other when anything needs
immediate attention. If an issue needs attention within 12 hours, we're always happy to
get a phone call versus a message. We want to know ASAP so that a shift
cover, equipment failure, or inventory shortage gets the attention it needs. When in
doubt, reach out!
In your own words, what affect should the music we play in the stand have on our team
and customers? - answerAppropriate music for a shift helps set the energy - we sell
coffee at a fast-paced drive-thru, and our music should reflect that! The music we play is
positive, clean, non-explicit, upbeat, and up to you!
Lane
This is the foundational role in the stand. The team member on lane carries a heavy
responsibility with their role: - answer• Makes a genuine and unique connection with the
customer.
• Calls back orders to the crew.
• Takes payment.
• Ensures all drinks we hand out are as-ordered and top-quality.
• Makes sure drinks are well-organized, drink exteriors are clean, and presented
flawlessly to the customer.
• Moves quickly to ensure a short wait time for the customer.
Texter
The texter is the first impression that a customer has on our people, which is vital! -
answer• Goes outside when there are three or more cars in line to grab orders.
• Takes credit/debit card payments outside when we are busy.
• Makes sure that the drink makers inside have enough orders to work with, at least
three per line.
• Whenever not taking orders, runs inside to support the crew. That means running up
to the front and refilling the ice
chests, stocking cups and lids, refilling sauces, and more!
Shots - answer• Measures out flavor into the cup to start the drink.
• Makes espresso and stirs it into the flavor.
• Keeps track of incoming drinks and directs the team on which drinks to work on next.
• Supports the milk position with their duties (steaming/pouring milk, getting ice cups,
etc.)
• Makes blended drinks and chillers.
