WGU D322 - Introduction to IT Section 7:
The Business Of IT(100% Correct)
IT governance - ANSWERSThe systems of processes that ensures the effective and efficient use of IT to
enable an organization to achieve its business goals and add value to key stakeholders in an organization.
IT Functions - ANSWERS1. Communication
2. Data Collection and Management
3. Information Security and Management
4. Consumer Relationship and Management
5. Process Improvement
IT Function - Communication - ANSWERSIT enables organizations to communicate by phone, email, video
conferencing, social media, and many others.
IT Function - Data Collection and Management - ANSWERSIT Systems allow an organization to collect,
store, manage, and use vast amounts of information. IT tools take raw data and convert it into
information for analysis.
IT Function - Information Security and Management - ANSWERSThe IT department keeps the company's
data secure. (Data leaks lead to fines and regulatory action but they can also damage an organization's
reputation and business).
IT Function - Consumer Relationship and Management - ANSWERSIT is being used to improve how
organizations interact with their customers. e.g., CRMs
CRMs (Customer Relationship Management Systems) - ANSWERSTrack and organize every interaction a
company has with current and potential customers, providing data about customers' needs, wants, and
behaviors.
, IT Function - Process Improvement - ANSWERSIT is responsible for designing and implementing tools to
improve efficiency. Implementing technologies that automate processes can reduce repetitive human
labor and human error.
Service Portfolio - ANSWERSSimply list of the services the department offers.
The process that helps IT understand how it can best support the underlying business. (where
information about all the services that IT plans to offer, currently offers, or used to offer is stored.)
Project Management - ANSWERSIt is an essential aspect of an IT department as multiple projects run in
parallel.
IT Department - ANSWERSAn organizational subsystem made up of skilled technology specialists working
together to support the technological infrastructure of the company.
IT Governance - ANSWERSThe system of processes that ensures the effective and efficient use of IT to
enable an organization to achieve its business goals and to add value to key stakeholders in an
organization.
What does IT Governance provide? - ANSWERSStrategic management, realization of benefits to
organization, risk optimization, and resource optimization. In addition, it supports the company's
compliance with regulations and supports initiative for competitive advantages, the company's growth
and innovation, an increases of assets, and reduction of risks.
Network Administrator - ANSWERSSetup, maintain, and monitor the hardware and software that
support the networking components of the computer system.
System Administrator - ANSWERSSetup, maintain, and monitor devices that support business operations.
These devices include anything from projectors and smartboards in a training room to the devices in the
server room.
Web Administrator - ANSWERSControl the outward facing content on an organization's website and
intranets and ensure that the sites function and integrate with back-end systems, such as supporting
databases.
The Business Of IT(100% Correct)
IT governance - ANSWERSThe systems of processes that ensures the effective and efficient use of IT to
enable an organization to achieve its business goals and add value to key stakeholders in an organization.
IT Functions - ANSWERS1. Communication
2. Data Collection and Management
3. Information Security and Management
4. Consumer Relationship and Management
5. Process Improvement
IT Function - Communication - ANSWERSIT enables organizations to communicate by phone, email, video
conferencing, social media, and many others.
IT Function - Data Collection and Management - ANSWERSIT Systems allow an organization to collect,
store, manage, and use vast amounts of information. IT tools take raw data and convert it into
information for analysis.
IT Function - Information Security and Management - ANSWERSThe IT department keeps the company's
data secure. (Data leaks lead to fines and regulatory action but they can also damage an organization's
reputation and business).
IT Function - Consumer Relationship and Management - ANSWERSIT is being used to improve how
organizations interact with their customers. e.g., CRMs
CRMs (Customer Relationship Management Systems) - ANSWERSTrack and organize every interaction a
company has with current and potential customers, providing data about customers' needs, wants, and
behaviors.
, IT Function - Process Improvement - ANSWERSIT is responsible for designing and implementing tools to
improve efficiency. Implementing technologies that automate processes can reduce repetitive human
labor and human error.
Service Portfolio - ANSWERSSimply list of the services the department offers.
The process that helps IT understand how it can best support the underlying business. (where
information about all the services that IT plans to offer, currently offers, or used to offer is stored.)
Project Management - ANSWERSIt is an essential aspect of an IT department as multiple projects run in
parallel.
IT Department - ANSWERSAn organizational subsystem made up of skilled technology specialists working
together to support the technological infrastructure of the company.
IT Governance - ANSWERSThe system of processes that ensures the effective and efficient use of IT to
enable an organization to achieve its business goals and to add value to key stakeholders in an
organization.
What does IT Governance provide? - ANSWERSStrategic management, realization of benefits to
organization, risk optimization, and resource optimization. In addition, it supports the company's
compliance with regulations and supports initiative for competitive advantages, the company's growth
and innovation, an increases of assets, and reduction of risks.
Network Administrator - ANSWERSSetup, maintain, and monitor the hardware and software that
support the networking components of the computer system.
System Administrator - ANSWERSSetup, maintain, and monitor devices that support business operations.
These devices include anything from projectors and smartboards in a training room to the devices in the
server room.
Web Administrator - ANSWERSControl the outward facing content on an organization's website and
intranets and ensure that the sites function and integrate with back-end systems, such as supporting
databases.
