NU 651
Leading & Managing in Complex
Organizations
LATEST FINAL EXAM REVIEW
Q&S
©2024/2025
,1. Which leadership style is most effective in facilitating rapid
decision-making in emergency situations within a complex
healthcare organization?
- A) Transformational
- B) Transactional
- C) Autocratic
- D) Democratic
Answer: C) Autocratic
Rationale: In emergency situations, an autocratic leadership
style allows for quick decision-making as it involves a single leader
making decisions without consulting others, which is crucial when
time is of the essence.
2. What is the primary benefit of employing a systems-thinking
approach in complex health organizations?
- A) Increases revenue
- B) Enhances individual creativity
- C) Improves understanding of interdependencies
- D) Simplifies processes
©2024/2025
, Answer: C) Improves understanding of interdependencies
Rationale: Systems thinking helps leaders and managers to
recognize the interconnections and interdependencies within an
organization, allowing for better management of complex systems.
3. In a high-reliability organization, a culture of safety is maintained
primarily through:
- A) Standardized procedures
- B) Continuous training
- C) Open communication and reporting systems
- D) Punitive actions against errors
Answer: C) Open communication and reporting systems
Rationale: High-reliability organizations prioritize open
communication and a non-punitive environment that encourages
reporting and addressing errors without fear of retribution,
fostering a culture of safety.
4. Which change management model focuses on unfreezing,
changing, and refreezing processes?
- A) Kotter’s 8-Step Model
- B) Lewin's Change Management Model
- C) McKinsey 7-S Model
©2024/2025
Leading & Managing in Complex
Organizations
LATEST FINAL EXAM REVIEW
Q&S
©2024/2025
,1. Which leadership style is most effective in facilitating rapid
decision-making in emergency situations within a complex
healthcare organization?
- A) Transformational
- B) Transactional
- C) Autocratic
- D) Democratic
Answer: C) Autocratic
Rationale: In emergency situations, an autocratic leadership
style allows for quick decision-making as it involves a single leader
making decisions without consulting others, which is crucial when
time is of the essence.
2. What is the primary benefit of employing a systems-thinking
approach in complex health organizations?
- A) Increases revenue
- B) Enhances individual creativity
- C) Improves understanding of interdependencies
- D) Simplifies processes
©2024/2025
, Answer: C) Improves understanding of interdependencies
Rationale: Systems thinking helps leaders and managers to
recognize the interconnections and interdependencies within an
organization, allowing for better management of complex systems.
3. In a high-reliability organization, a culture of safety is maintained
primarily through:
- A) Standardized procedures
- B) Continuous training
- C) Open communication and reporting systems
- D) Punitive actions against errors
Answer: C) Open communication and reporting systems
Rationale: High-reliability organizations prioritize open
communication and a non-punitive environment that encourages
reporting and addressing errors without fear of retribution,
fostering a culture of safety.
4. Which change management model focuses on unfreezing,
changing, and refreezing processes?
- A) Kotter’s 8-Step Model
- B) Lewin's Change Management Model
- C) McKinsey 7-S Model
©2024/2025
