AUTOMOTIVE TECHNOLOGY: A SYSTEMS APPROACH CHAPTER 1

AUTOMOTIVE TECHNOLOGY: A SYSTEMS APPROACH CHAPTER 1 Aftermarket - ANS-The network of businesses that supplies replacement parts and services to independent service shops, specialty repair shops, car and truck dealerships, fleet and industrial operations, and the general buying public. Automotive Service Excellence (ASE) - ANS-established a voluntary certification program for automotive, heavy-duty truck, auto body repair, and engine machine shop technicians Bay - ANS-a work area for a complete vehicle Deductible - ANS-a certain amount of money that the owner must pay, according to the terms of warranty Diagnostic skills - ANS-identifying and solving problems the first time the vehicle is brought into the shop Independent shops - ANS-may service all types of vehicles or may specialize in particular types of cars and trucks or specific systems of a car Inspection/Maintenance (I/M) - ANS-an annual or biannual test that automobiles must pass Jobbers - ANS-sell parts and supplies to shops and do-it-yourselfers Lead tech - ANS-the shop foreman of the team Original equipment manufacturer (OEM) - ANS-Parts manufactured by the original vehicle manufacturer Preventive maintenance (PM) - ANS-maintenance procedures deisgne to prevent problems Service advisor - ANS-the person who greets customers at a service center Service director - ANS-someone who oversees the operation of the service and parts departments as well as the body shop Service technician - ANS-assesses vehicle problems, performs all necessary diagnostic tests, and competently repairs or replaces faulty components Shop foreman - ANS-one who helps technicians with more difficult tasks and serves as the quality control expert Warehouse distributors (WDs) - ANS-carry substantial inventories of many part lines Warranty - ANS-an agreement by the auto manufacturer to have its authorized dealers repair, replace, or adjust certain parts if they become defective