Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024
Fire officer 2 Exam Study Guide Solutions
Define Manager - ANSWER✔✔-the act of influencing, controlling, monitoring, or directing a project,
situation or organization through authority, discipline or persuasion.
To be an effective manager, a company officer must - ANSWER✔✔-•Understand development of
management theories
•Know the various management functions that managers perform
•Recognize the skills necessary to manage
•Understand the management of change within the organization
Resources available to the Company officer - ANSWER✔✔-Human resources
Finacial resources
Physical resources
Information resources
Time Resources
4 Functions of management - ANSWER✔✔-Planning
Organizing
Leading
Controlling
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OPlanning function of management - ANSWER✔✔-setting goals and objectives determining the direction
of the organization or unit to achieve results.
Organizing funtion of management - ANSWER✔✔-Coordinating tasks and resources to accomplish goals
and objectives.
Leading function of management - ANSWER✔✔-Influencing, inspiring and motivating employees to
achieve goals and objectives.
Controlling function of management - ANSWER✔✔-Establishing and implementing the mechanisms to
ensure that objectives are attained
What are Management skills - ANSWER✔✔-•Technical skills - computer skills
•Human and communication skills
•Conceptual and decision making skills - ability to understand ideas and solve problems
Define Motivation - ANSWER✔✔-the company officer is responsible for inspiring and motivating the
members of the unit and instil energy into the group
What are motivational methods - ANSWER✔✔-Training
Career Planning
Pride in accomplishment
Respect the humanity of the employee
Mutual trust
Assign Authority with responsibility
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Remain committed to high level of quality in service and products
Focus on safety and well-being of employee
Actions that destroy motivation - ANSWER✔✔-•Micromanage
•Be vague with employees' role
•Permit employees to compete in an unfriendly manner
•Permit employees to criticize each other
Managing change in the organization - ANSWER✔✔-Support must come from top down in order to have
change be successful
Change in the organization can come from two sources: - ANSWER✔✔-•From within the organization
oOrganizational restructure
oRealignment of duties
oNew SOG's
•From outside the organization
oCommunity service demands
oPolitical decisions
oFinancial decisions
The prospect of change can cause people to go through the following 4 process stages - ANSWER✔✔-
Denial
Resistance
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Exploration
Commitment
Define Denial to change - ANSWER✔✔-People refuse to believe that they will be affected by the change
Define Resistance to change - ANSWER✔✔-when threat of change becomes real, they resist it, resulting
in anger and dissatisfaction
Define Exploration to change - ANSWER✔✔-start to gain a better understanding of the potential change
through training
Define Commitment to change - ANSWER✔✔-increased understanding leads to increased commitment
Types of change - ANSWER✔✔-Strategic
Structure
Technology
People
Define Strategic change - ANSWER✔✔-change in short term or long term goals
Define Strutural change - ANSWER✔✔-change in the organizational design
Define Technology change - ANSWER✔✔-change in equipment
Define people change - ANSWER✔✔-change in the skills, performance, attitudes, behaviors, culture of
the workforce
Why is there resistance to change - ANSWER✔✔-Uncertainty
Loss of control or power
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Fire officer 2 Exam Study Guide Solutions
Define Manager - ANSWER✔✔-the act of influencing, controlling, monitoring, or directing a project,
situation or organization through authority, discipline or persuasion.
To be an effective manager, a company officer must - ANSWER✔✔-•Understand development of
management theories
•Know the various management functions that managers perform
•Recognize the skills necessary to manage
•Understand the management of change within the organization
Resources available to the Company officer - ANSWER✔✔-Human resources
Finacial resources
Physical resources
Information resources
Time Resources
4 Functions of management - ANSWER✔✔-Planning
Organizing
Leading
Controlling
Copyright ©Stuvia International BV 2010-2024 Page 1/40
,Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024
OPlanning function of management - ANSWER✔✔-setting goals and objectives determining the direction
of the organization or unit to achieve results.
Organizing funtion of management - ANSWER✔✔-Coordinating tasks and resources to accomplish goals
and objectives.
Leading function of management - ANSWER✔✔-Influencing, inspiring and motivating employees to
achieve goals and objectives.
Controlling function of management - ANSWER✔✔-Establishing and implementing the mechanisms to
ensure that objectives are attained
What are Management skills - ANSWER✔✔-•Technical skills - computer skills
•Human and communication skills
•Conceptual and decision making skills - ability to understand ideas and solve problems
Define Motivation - ANSWER✔✔-the company officer is responsible for inspiring and motivating the
members of the unit and instil energy into the group
What are motivational methods - ANSWER✔✔-Training
Career Planning
Pride in accomplishment
Respect the humanity of the employee
Mutual trust
Assign Authority with responsibility
Copyright ©Stuvia International BV 2010-2024 Page 2/40
,Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024
Remain committed to high level of quality in service and products
Focus on safety and well-being of employee
Actions that destroy motivation - ANSWER✔✔-•Micromanage
•Be vague with employees' role
•Permit employees to compete in an unfriendly manner
•Permit employees to criticize each other
Managing change in the organization - ANSWER✔✔-Support must come from top down in order to have
change be successful
Change in the organization can come from two sources: - ANSWER✔✔-•From within the organization
oOrganizational restructure
oRealignment of duties
oNew SOG's
•From outside the organization
oCommunity service demands
oPolitical decisions
oFinancial decisions
The prospect of change can cause people to go through the following 4 process stages - ANSWER✔✔-
Denial
Resistance
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, Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024
Exploration
Commitment
Define Denial to change - ANSWER✔✔-People refuse to believe that they will be affected by the change
Define Resistance to change - ANSWER✔✔-when threat of change becomes real, they resist it, resulting
in anger and dissatisfaction
Define Exploration to change - ANSWER✔✔-start to gain a better understanding of the potential change
through training
Define Commitment to change - ANSWER✔✔-increased understanding leads to increased commitment
Types of change - ANSWER✔✔-Strategic
Structure
Technology
People
Define Strategic change - ANSWER✔✔-change in short term or long term goals
Define Strutural change - ANSWER✔✔-change in the organizational design
Define Technology change - ANSWER✔✔-change in equipment
Define people change - ANSWER✔✔-change in the skills, performance, attitudes, behaviors, culture of
the workforce
Why is there resistance to change - ANSWER✔✔-Uncertainty
Loss of control or power
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