Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024
Fire Officer II Exam Practice Questions
and Answers
Change can originate from two forces. - ANSWER✔✔-internal and external
What are the four change process stages - ANSWER✔✔-denial, resistance, exploration, commitment
What is the basic four-step problem solving formula developed by George Polya - ANSWER✔✔-
Understand the problem, devise a plan, carry out the plan, look back
What is APIE? - ANSWER✔✔-Analyze, plan, implement, evaluate
What are the types of changes an organization may have to undergo - ANSWER✔✔-Strategic, structure,
technology, people
What are the reasons to resist change - ANSWER✔✔-Uncertainty, loss of control or power, fear of loss,
self-interest, learning anxiety, lack of trust, lack of shared vision,
Resistance to change can be overcome using the following seven basic steps - ANSWER✔✔-Create a
climate for change, plan for change, communicate the advantages and effects of change, meet the needs
of both the organization and employees, involve employees in the change process, provide support for
employees during the change, seek the input and support of "opinion leaders" in the organization
What is a change agent - ANSWER✔✔-A person who leads a change project or initiative
What can a company officer do to ensure the credibility of a departmental press release? - ANSWER✔✔-
•Proofread the document and then proofread it a second time
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, Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024
•Have someone else proofread
•Include any photo opportunities and when they will occur
•Include telephone number where a reporter can call
•keep press release short, concise and easy to read
•Provide information to the organizations PIO to write press release
•Check the organization's SOP/SOG for media/press release format and release criteria
Using humor in a departmental social media post is potentially dangerous and may offend someone
because - ANSWER✔✔-Body language and other visible and auditory clues are not present in the
communications
What elements needs to be included in all change processes because it defines what the change is, why
it is important, and how the change will affect the organization and community? - ANSWER✔✔-Follow-
Up program
Level II Company officers must be able to communicate the need for: - ANSWER✔✔-High-level
organization strategies
Level II company officers tasked with supervising a community risk reduction program can begin to
identify risk using: - ANSWER✔✔-Tasking informal leaders within the organization to help influence
others' opinions on the change
Emergency response is the least cost-effective risk prevention and mitigation strategy because it depends
on: - ANSWER✔✔-The community ensuring that emergency response services have the resources they
need to effectively serve the community
Copyright ©Stuvia International BV 2010-2024 Page 2/6
Fire Officer II Exam Practice Questions
and Answers
Change can originate from two forces. - ANSWER✔✔-internal and external
What are the four change process stages - ANSWER✔✔-denial, resistance, exploration, commitment
What is the basic four-step problem solving formula developed by George Polya - ANSWER✔✔-
Understand the problem, devise a plan, carry out the plan, look back
What is APIE? - ANSWER✔✔-Analyze, plan, implement, evaluate
What are the types of changes an organization may have to undergo - ANSWER✔✔-Strategic, structure,
technology, people
What are the reasons to resist change - ANSWER✔✔-Uncertainty, loss of control or power, fear of loss,
self-interest, learning anxiety, lack of trust, lack of shared vision,
Resistance to change can be overcome using the following seven basic steps - ANSWER✔✔-Create a
climate for change, plan for change, communicate the advantages and effects of change, meet the needs
of both the organization and employees, involve employees in the change process, provide support for
employees during the change, seek the input and support of "opinion leaders" in the organization
What is a change agent - ANSWER✔✔-A person who leads a change project or initiative
What can a company officer do to ensure the credibility of a departmental press release? - ANSWER✔✔-
•Proofread the document and then proofread it a second time
Copyright ©Stuvia International BV 2010-2024 Page 1/6
, Copyright © KAYLIN 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH NOVEMBER, 2024
•Have someone else proofread
•Include any photo opportunities and when they will occur
•Include telephone number where a reporter can call
•keep press release short, concise and easy to read
•Provide information to the organizations PIO to write press release
•Check the organization's SOP/SOG for media/press release format and release criteria
Using humor in a departmental social media post is potentially dangerous and may offend someone
because - ANSWER✔✔-Body language and other visible and auditory clues are not present in the
communications
What elements needs to be included in all change processes because it defines what the change is, why
it is important, and how the change will affect the organization and community? - ANSWER✔✔-Follow-
Up program
Level II Company officers must be able to communicate the need for: - ANSWER✔✔-High-level
organization strategies
Level II company officers tasked with supervising a community risk reduction program can begin to
identify risk using: - ANSWER✔✔-Tasking informal leaders within the organization to help influence
others' opinions on the change
Emergency response is the least cost-effective risk prevention and mitigation strategy because it depends
on: - ANSWER✔✔-The community ensuring that emergency response services have the resources they
need to effectively serve the community
Copyright ©Stuvia International BV 2010-2024 Page 2/6
