EGCC - BUS209 - Customer Service -
Module Quiz - Customer Service in
Organizations
A customer service worker is expected to be fully trained before assuming their duties at
a new place of employment. - ✔️✔️false
All of the following are part of the customer service skillset for a customer service
worker except . - ✔️✔️analyzing problems and researching answers
Some customer service workers are assigned to communicate with customers using
several modes. - ✔️✔️true
Effective communication, good interpersonal abilities, and________________ are basic
qualifications to become a customer service worker. - ✔️✔️fundamental computer and
telephone skills
A customer service worker may work from a manual that provides solutions to
problems. - ✔️✔️true
There are more than 2 million customer service jobs in the United States. - ✔️✔️true
An organization that knows a great deal about the characteristics, values, interests, and
behaviors of its customers is taking a(n) approach. - ✔️✔️consumer-oriented
A customer service worker must have a degree. - ✔️✔️false
Employers commonly require customer service workers to work weekends and shift
work. - ✔️✔️true
Products and services become more like commodities when it is so easy for customers
to . - ✔️✔️compare prices and buy on price alone
Using ______ is an approach to let customers solve each other's problems. - ✔️✔️the
internet
All of the following are part of the problem-solving skillset for a customer service worker
except . - ✔️✔️the ability to deal with customers from different backgrounds
Module Quiz - Customer Service in
Organizations
A customer service worker is expected to be fully trained before assuming their duties at
a new place of employment. - ✔️✔️false
All of the following are part of the customer service skillset for a customer service
worker except . - ✔️✔️analyzing problems and researching answers
Some customer service workers are assigned to communicate with customers using
several modes. - ✔️✔️true
Effective communication, good interpersonal abilities, and________________ are basic
qualifications to become a customer service worker. - ✔️✔️fundamental computer and
telephone skills
A customer service worker may work from a manual that provides solutions to
problems. - ✔️✔️true
There are more than 2 million customer service jobs in the United States. - ✔️✔️true
An organization that knows a great deal about the characteristics, values, interests, and
behaviors of its customers is taking a(n) approach. - ✔️✔️consumer-oriented
A customer service worker must have a degree. - ✔️✔️false
Employers commonly require customer service workers to work weekends and shift
work. - ✔️✔️true
Products and services become more like commodities when it is so easy for customers
to . - ✔️✔️compare prices and buy on price alone
Using ______ is an approach to let customers solve each other's problems. - ✔️✔️the
internet
All of the following are part of the problem-solving skillset for a customer service worker
except . - ✔️✔️the ability to deal with customers from different backgrounds
