HCA Practice
Body language is what you communicate through body movements. - ANS True
Nonverbal communication, like gestures, is the same in all cultures. - ANS False
To communicate effectively with a client, they need to: - ANS understands what you said the
way you meant it.
When a client is upset you should: - ANS remain calm and balanced.
To be an effective active listener: - ANS stop what you are doing and focus on the speaker.
A client is trying to explain why they are upset, but you are having trouble understanding. You
should: - ANS Restate their basic ideas in your own words to test your understanding.
To make sure what you say communicates respect and engages the client, you should: - ANS
Think about what you want to say before you speak.
To listen with empathy, you need to first identify the emotions the speaker is feeling. - ANS True
Your body language is not as important as the words you use. - ANS False
What type of communication style is the speaker using in this example?
Getting to the beach the traffic wasn't too bad. We saw a pod of dolphins swim by. They must
have been there for about 10 minutes, swimming around and eating fish. They were absolutely
beautiful to watch. You know dolphins are one of the smartest animals in the sea and can talk to
each other? I wonder what they must have been talking to each other about. I think whales talk
to each other as well. Oh, that reminds me of the time I went whale watching.... - ANS
Meandering
If you notice your client having difficulty with hearing loss, you should check to see when they
were last examined by a medical provider. - ANS True
You should always document and report any observed changes in the client's condition. - ANS
True
The three conversational bad habits are: - ANS advising, avoiding, and imposing your point of
view
,When communicating with a person living with a disability it is important to: - ANS relax and be
yourself
To effectively observe changes in a client, compare what you currently see to what you know of
the client's - ANS baseline
A possible sign of neglect could include a vulnerable adult living in unsafe or unsanitary living
conditions. - ANS True
A client has a legal right to: - ANS choose the clothing they want to wear.
When should a mandated reporter call the DSHS Abuse Hot-Line to report suspected abuse of
a vulnerable person? - ANS Immediately when the mandated reporter suspects abuse.
If you need to share confidential information about a client to other care team members, you
must: - ANS share only the information that is in the best interest of the client.
Home care aides can force a client to take their medication if it's important for their health. -
ANS False
Untreated injuries, health or dental problems are a sign of _____? - ANS neglect
There is a medical emergency, 911 has been called, and your client has advance directives.
Individual providers must: - ANS give the advance directives to the EMT when they arrive.
If a client asks you to do something that may put their safety at risk, you should: - ANS explain
your concerns and brainstorm with them a safe alternative.
Mr. Walker is living with Alzheimer's disease. He is always finding ways to get outside and
wander the neighborhood without anyone noticing. What is a creative way to make sure Mr.
Walker is safe without using restraints? - ANS Suggest the use of exit alarms to notify the care
team of when he goes outside.
Which of the following is NOT an advance directive? - ANS POLST Form
Placing a chair in front of a door to prevent a client from leaving their room is an environmental
restraint. - ANS True
If a client is in immediate danger, you need to call: - ANS law enforcement, 911.
What is a document that states a client does not want CPR if found without a heartbeat? - ANS
DNR
, When trying to solve a problem, it is best to be creative and try different solutions with every
new problem. - ANS True
To support a client's independence with their personal care tasks, you should encourage the
client to: - ANS do as much as they can.
What is NOT an Activity of Daily Living? - ANS Purchasing toilet paper for a client.
A client's care plan has all of the information you need to do your job. - ANS False
The best way to maintain a healthy, professional boundary between you and a client is to view
caregiving as your job - ANS True
To effectively observe changes in a client, compare their baseline to: - ANS what you see, hear,
smell and feel by touch.
Is the following observation objective or subjective? "Mrs. Jade was out of control all afternoon."
- ANS subjective
In most emergencies, your first response should be to: - ANS make sure the client is safe.
Changes in a client's baseline should be reported when you: - ANS are concerned with the
changes you observed.
How a client wants personal care tasks to be performed are documented in a client's care plan.
Why is it important to review this information with the client? - ANS A client's ability often
changes, so it is important to make sure the care plan supports the client's current needs.
When should you create and submit a report on a client? Select ALL that are true. - ANS You
have worries or questions about changes in a client's condition.
Is assisting a client to use a bedpan an activity of daily living (ADL) or an instrumental activity of
daily living (IADL)? - ANS activity of daily living (ADL)
What level of assistance is required if you need to remind your client to choose and wear
weather appropriate clothing? - ANS supervision
What level of assistance is required if you are bathing your client and they are unable to do any
part for themselves? - ANS total dependence
Imagine that your client takes medicine for hypertension, but when you hand her the pills, she
often sets them down on the table next to her chair where she watches TV and forgets to take
them. What is your responsibility? - ANS Gently reminds her to take her medication.
Body language is what you communicate through body movements. - ANS True
Nonverbal communication, like gestures, is the same in all cultures. - ANS False
To communicate effectively with a client, they need to: - ANS understands what you said the
way you meant it.
When a client is upset you should: - ANS remain calm and balanced.
To be an effective active listener: - ANS stop what you are doing and focus on the speaker.
A client is trying to explain why they are upset, but you are having trouble understanding. You
should: - ANS Restate their basic ideas in your own words to test your understanding.
To make sure what you say communicates respect and engages the client, you should: - ANS
Think about what you want to say before you speak.
To listen with empathy, you need to first identify the emotions the speaker is feeling. - ANS True
Your body language is not as important as the words you use. - ANS False
What type of communication style is the speaker using in this example?
Getting to the beach the traffic wasn't too bad. We saw a pod of dolphins swim by. They must
have been there for about 10 minutes, swimming around and eating fish. They were absolutely
beautiful to watch. You know dolphins are one of the smartest animals in the sea and can talk to
each other? I wonder what they must have been talking to each other about. I think whales talk
to each other as well. Oh, that reminds me of the time I went whale watching.... - ANS
Meandering
If you notice your client having difficulty with hearing loss, you should check to see when they
were last examined by a medical provider. - ANS True
You should always document and report any observed changes in the client's condition. - ANS
True
The three conversational bad habits are: - ANS advising, avoiding, and imposing your point of
view
,When communicating with a person living with a disability it is important to: - ANS relax and be
yourself
To effectively observe changes in a client, compare what you currently see to what you know of
the client's - ANS baseline
A possible sign of neglect could include a vulnerable adult living in unsafe or unsanitary living
conditions. - ANS True
A client has a legal right to: - ANS choose the clothing they want to wear.
When should a mandated reporter call the DSHS Abuse Hot-Line to report suspected abuse of
a vulnerable person? - ANS Immediately when the mandated reporter suspects abuse.
If you need to share confidential information about a client to other care team members, you
must: - ANS share only the information that is in the best interest of the client.
Home care aides can force a client to take their medication if it's important for their health. -
ANS False
Untreated injuries, health or dental problems are a sign of _____? - ANS neglect
There is a medical emergency, 911 has been called, and your client has advance directives.
Individual providers must: - ANS give the advance directives to the EMT when they arrive.
If a client asks you to do something that may put their safety at risk, you should: - ANS explain
your concerns and brainstorm with them a safe alternative.
Mr. Walker is living with Alzheimer's disease. He is always finding ways to get outside and
wander the neighborhood without anyone noticing. What is a creative way to make sure Mr.
Walker is safe without using restraints? - ANS Suggest the use of exit alarms to notify the care
team of when he goes outside.
Which of the following is NOT an advance directive? - ANS POLST Form
Placing a chair in front of a door to prevent a client from leaving their room is an environmental
restraint. - ANS True
If a client is in immediate danger, you need to call: - ANS law enforcement, 911.
What is a document that states a client does not want CPR if found without a heartbeat? - ANS
DNR
, When trying to solve a problem, it is best to be creative and try different solutions with every
new problem. - ANS True
To support a client's independence with their personal care tasks, you should encourage the
client to: - ANS do as much as they can.
What is NOT an Activity of Daily Living? - ANS Purchasing toilet paper for a client.
A client's care plan has all of the information you need to do your job. - ANS False
The best way to maintain a healthy, professional boundary between you and a client is to view
caregiving as your job - ANS True
To effectively observe changes in a client, compare their baseline to: - ANS what you see, hear,
smell and feel by touch.
Is the following observation objective or subjective? "Mrs. Jade was out of control all afternoon."
- ANS subjective
In most emergencies, your first response should be to: - ANS make sure the client is safe.
Changes in a client's baseline should be reported when you: - ANS are concerned with the
changes you observed.
How a client wants personal care tasks to be performed are documented in a client's care plan.
Why is it important to review this information with the client? - ANS A client's ability often
changes, so it is important to make sure the care plan supports the client's current needs.
When should you create and submit a report on a client? Select ALL that are true. - ANS You
have worries or questions about changes in a client's condition.
Is assisting a client to use a bedpan an activity of daily living (ADL) or an instrumental activity of
daily living (IADL)? - ANS activity of daily living (ADL)
What level of assistance is required if you need to remind your client to choose and wear
weather appropriate clothing? - ANS supervision
What level of assistance is required if you are bathing your client and they are unable to do any
part for themselves? - ANS total dependence
Imagine that your client takes medicine for hypertension, but when you hand her the pills, she
often sets them down on the table next to her chair where she watches TV and forgets to take
them. What is your responsibility? - ANS Gently reminds her to take her medication.
