Summary consumers protection act

CONSUMER PROTECTION ACT:
What is the consumer protection act?
Protects consumer rights and provide free effective and efficient
enforcement of those rights through the National Consumer Commission
(NCC), The National consumer tribunal (NCT). It came into effect in
March2011 it covers issues such as returns, refunds, and delivery
purchases.
Aim of the consumer protection act:
 Promote a fair and sustainable market place for consumer products
 Improves standards or consumer information and protections
 Prohibits unfair marketing and business practices
 Promote responsible consumer behavior
They protect consumers from:
1. Unfair business practices
2. Inferior goods
3. False and misleading advertising/ marketing


Consumer rights The right to
1. The right to protection  Free and unlimited access to
against discriminatory goods and services
marketing  High quality goods and
services

2. The right to privacy  Restrict unwanted direct
marketing
 Stop receiving direct
marketing at any time
3. The right to choose  Select the supplier of your
choice
 Cancel or renew a fixed
term agreement
 Cancel marketing contracts
4. The right to information  Consumers have the right to
demand confirmation of
purchases made
 Information of prices of
goods and services
5. The right to fair and  Be protected against bait
responsible marketing marketing or negative option
marketing
6. The right to fair and  False misleading or
honest dealing deceptive information