©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
Salesforce.com Advanced Administrator
Exam Practice Questions and Answers
An administrator notices there are too many duplicate records, numerous sharing rules, and a large
number of manually shared records.
Which situation may this be a symptom of?
A. A role hierarchy that has too few roles.
B. A sharing model that is too public.
C. A sharing model that is too private.
D. Object permissions on profiles that are too restrictive. - ANSWER✔✔-c
In Salesforce territory management, which statement describes how a territory hierarchy is different
from a role hierarchy?
A. A territory hierarchy grants login access to all users in a territory.
B. A territory hierarchy supports assigning users to multiple territories.
C. A territory hierarchy automatically assigns users to sales teams in the territory.
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, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
D. A territory hierarchy gives users in a territory full edit access to all accounts in that territory. -
ANSWER✔✔-b
An administrator wrote a field update action for a workflow rule on a field that is hidden via field-level
security.
When the workflow rule triggers, what happens to the data in the hidden field?
A. The field will fail to update and remain in its original state.
B. The field is updated, even though it is hidden.
C. The field will only update if the rule was triggered by a time-based trigger.
D. The field will only update if the user has "Modify All Data" enabled in the profile. - ANSWER✔✔-b
Universal Containers would like to track bugs within Salesforce. They need to track the bug's severity and
type as well as its status and description. Bugs should be related to cases, but the bug's owner will be
different than the owner of the case. How can the Universal Containers administrator meet these
requirements?
A. Create a section on the case page layout.
B. Create a field on cases.
C. Create a custom object for bugs and relate it to cases.
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, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
D. Create a relationship between the standard bug object and the standard case object. - ANSWER✔✔-c
Universal Containers currently uses the standard Salesforce CRM product and pricebook objects.
Is it possible for Universal Containers to publish product and pricebook information to its corporate
website so customers in different regions see the correct product catalog with prices in the local
currency?
A. Yes, with the Customer Portal.
B. No, it is not possible to present multicurrency data.
C. Yes, by building a custom integration following the X-to-Web design pattern.
D. No, it is not possible to present data stored in standard objects other than cases and solutions to a
website. - ANSWER✔✔-c
What is the Force.com Web Services API? - ANSWER✔✔-set of application functions that can be
programatically invoked over the internet
The Web Services API is designed around the latest standards, including which three ? . - ANSWER✔✔-
SOAP, WSDL and WS-I Basic Profile
Name three platforms (technologies) to which the Force.com API is available. - ANSWER✔✔-Java, .NET,
Perl
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, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
The Web Services API allows the administrator to mass delete more than 250 records at a time. -
ANSWER✔✔-True
The Web Services API allows the administrator to perform mass updates to records to clean up duplicate
data - ANSWER✔✔-True
The Web Services API allows the administrator to perform incremental backups of the data with the APIs
data replication methods. - ANSWER✔✔-True
Which Salesforce tools use the Force.com API? - ANSWER✔✔-Apex Data Loader, Connect for Microsoft
Office, Salesforce for Outlook, Offline Edition
What are the most commonly used Web Services API calls? Hint: QURDUCU - ANSWER✔✔-Query,
Update, Retrieve, Delete, Upsert, Create, Undelete
What does the Query API call do? - ANSWER✔✔-Executes a query against the specified object (SOQL).
What does the Retrieve API Call do? - ANSWER✔✔-Retrieves one or more objects based on the specified
object IDs.
What does the Create API Call do? - ANSWER✔✔-Adds one or more new individual records to your
organization's data.
What does the Update API Call do? - ANSWER✔✔-Updates one or more existing records in your
organization's data.
Page 4/36
FIRST PUBLISH OCTOBER 2024
Salesforce.com Advanced Administrator
Exam Practice Questions and Answers
An administrator notices there are too many duplicate records, numerous sharing rules, and a large
number of manually shared records.
Which situation may this be a symptom of?
A. A role hierarchy that has too few roles.
B. A sharing model that is too public.
C. A sharing model that is too private.
D. Object permissions on profiles that are too restrictive. - ANSWER✔✔-c
In Salesforce territory management, which statement describes how a territory hierarchy is different
from a role hierarchy?
A. A territory hierarchy grants login access to all users in a territory.
B. A territory hierarchy supports assigning users to multiple territories.
C. A territory hierarchy automatically assigns users to sales teams in the territory.
Page 1/36
, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
D. A territory hierarchy gives users in a territory full edit access to all accounts in that territory. -
ANSWER✔✔-b
An administrator wrote a field update action for a workflow rule on a field that is hidden via field-level
security.
When the workflow rule triggers, what happens to the data in the hidden field?
A. The field will fail to update and remain in its original state.
B. The field is updated, even though it is hidden.
C. The field will only update if the rule was triggered by a time-based trigger.
D. The field will only update if the user has "Modify All Data" enabled in the profile. - ANSWER✔✔-b
Universal Containers would like to track bugs within Salesforce. They need to track the bug's severity and
type as well as its status and description. Bugs should be related to cases, but the bug's owner will be
different than the owner of the case. How can the Universal Containers administrator meet these
requirements?
A. Create a section on the case page layout.
B. Create a field on cases.
C. Create a custom object for bugs and relate it to cases.
Page 2/36
, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
D. Create a relationship between the standard bug object and the standard case object. - ANSWER✔✔-c
Universal Containers currently uses the standard Salesforce CRM product and pricebook objects.
Is it possible for Universal Containers to publish product and pricebook information to its corporate
website so customers in different regions see the correct product catalog with prices in the local
currency?
A. Yes, with the Customer Portal.
B. No, it is not possible to present multicurrency data.
C. Yes, by building a custom integration following the X-to-Web design pattern.
D. No, it is not possible to present data stored in standard objects other than cases and solutions to a
website. - ANSWER✔✔-c
What is the Force.com Web Services API? - ANSWER✔✔-set of application functions that can be
programatically invoked over the internet
The Web Services API is designed around the latest standards, including which three ? . - ANSWER✔✔-
SOAP, WSDL and WS-I Basic Profile
Name three platforms (technologies) to which the Force.com API is available. - ANSWER✔✔-Java, .NET,
Perl
Page 3/36
, ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED
FIRST PUBLISH OCTOBER 2024
The Web Services API allows the administrator to mass delete more than 250 records at a time. -
ANSWER✔✔-True
The Web Services API allows the administrator to perform mass updates to records to clean up duplicate
data - ANSWER✔✔-True
The Web Services API allows the administrator to perform incremental backups of the data with the APIs
data replication methods. - ANSWER✔✔-True
Which Salesforce tools use the Force.com API? - ANSWER✔✔-Apex Data Loader, Connect for Microsoft
Office, Salesforce for Outlook, Offline Edition
What are the most commonly used Web Services API calls? Hint: QURDUCU - ANSWER✔✔-Query,
Update, Retrieve, Delete, Upsert, Create, Undelete
What does the Query API call do? - ANSWER✔✔-Executes a query against the specified object (SOQL).
What does the Retrieve API Call do? - ANSWER✔✔-Retrieves one or more objects based on the specified
object IDs.
What does the Create API Call do? - ANSWER✔✔-Adds one or more new individual records to your
organization's data.
What does the Update API Call do? - ANSWER✔✔-Updates one or more existing records in your
organization's data.
Page 4/36
