PEREGRINE - OPERATIONS-PRODUCTIONS MANAGEMENT - SECTION REVIEW

PEREGRINE - OPERATIONS/PRODUCTIONS
MANAGEMENT - SECTION REVIEW
Match the strategy focus to its descriptor
A. Responsiveness
B. Efficiency

Seeks to compete on lower cost

Seeks to compete on speed of delivery - Answers- A. Responsiveness: Seeks to
compete on speed of delivery
B. Efficiency: Seeks to compete on lower cost

Business strategy is made up of three groups of strategy - Answers- Marketing
strategy: price, product, place, promotion

Operations strategy: cost, quality, delivery, flexibility

Financial strategy: inventory, financing, financial management of ongoing operations

_____________________ is a structured process for comparing the business practices
of an organization to the best practices that can be identified in other organizations
(partner firms, competitors, or suppliers) or other divisions within a company. -
Answers- Benchmarking

Qualitative Quality Improvement Tools - Answers- An interrelationship diagram
Tree diagram
Process decision program chart (PDPC)
Cause and effect diagram

Quantitative Quality Improvement Tools - Answers- Possible Errors (Type I and Type II)
Check Sheet
Pareto Analysis and Bar Charts
Histogram
Scatter Diagram
Process Capability Analysis/Capable Process
Capability Index
Run Chart
Statistical Process Control Chart
Natural and Special-Cause Variations
Central Limit Theorem
Control Chart for Variables and Attributes
x̅ Chart
R Chart
p Chart