CSS Chapter 1 & 2 Exam -Questions with Correct Answers/Verified
The CSS testing program was started in:
a.) 1980
b.) 1990
c.) 2000
d.) 2002 - ✔✔b
The CSS exam contains many electronics technical questions.
a.) True
b.) False - ✔✔b
The CSS exam contains how many questions?
a.) 35
b.) 50
c.) 75
d.) 100 - ✔✔d
Nearly all adults already know all of the concepts of the CSS program, but just don't apply
them.
a.) True
b.) False - ✔✔b
The concept of offering a customer service skills program was originally proposed by:
a.) military educators
b.) mass merchandiser companies
c.) independent service shop owners
d.) large manufacturing companies in Washington state - ✔✔d
The CSS testing program was started in:
a.) 1980
b.) 1990
c.) 2000
d.) 2002 - ✔✔b
The CSS exam contains many electronics technical questions.
a.) True
b.) False - ✔✔b
The CSS exam contains how many questions?
a.) 35
b.) 50
c.) 75
d.) 100 - ✔✔d
Nearly all adults already know all of the concepts of the CSS program, but just don't apply
them.
a.) True
b.) False - ✔✔b
The concept of offering a customer service skills program was originally proposed by:
a.) military educators
b.) mass merchandiser companies
c.) independent service shop owners
d.) large manufacturing companies in Washington state - ✔✔d
