HRM2604 Assignment 5
(FULL ANSWERS)
Semester 2 2024 - DUE
on October 29, 2024.
, PERFORMANCE THAT SELLS Oliver King works at a large
real estate agency called Red Arrow. The agency has been in
business for many years and is well established. Oliver has only
recently started working at Red Arrow. Although he has
obtained the certificate to practise as an estate agent, he does
not have any valid experience in the field and is nervous that he
may not know how to make a sale. He admits that he still has a
lot to learn and is eager to work his way up. The policy at the
agency is that agents earn 20% commission on every property
they sell. Each agent goes out on his or her own when meeting
clients. The best salesperson is determined by calculating the
highest number of properties sold each year. When Oliver began
working at the agency, he sat down with his supervisor, Felicity
who informed him of his duties and guided him on how to go
about achieving his goals. They also drew up Oliver’s
developmental plan together. Felicity is a very easy-going
person, and this is transferred to her working style. She wants
the best for everyone and when training Oliver, she advises him
to always trust his instincts and do what he considers best.
Felicity believes that every client comes with their own unique
circumstances and that an agent has to adapt their behaviour to
suit the client’s needs. At the outset, it was also decided, in
consistency with the organisational policy that Oliver’s
performance appraisal would include a detailed log compiled by
Felicity regarding important instances of good and poor
performance displayed by Oliver. The fact that his supervisor
took the time to plan his performance really impressed Oliver
and he felt motivated and ready to begin working. HRM2604
(FULL ANSWERS)
Semester 2 2024 - DUE
on October 29, 2024.
, PERFORMANCE THAT SELLS Oliver King works at a large
real estate agency called Red Arrow. The agency has been in
business for many years and is well established. Oliver has only
recently started working at Red Arrow. Although he has
obtained the certificate to practise as an estate agent, he does
not have any valid experience in the field and is nervous that he
may not know how to make a sale. He admits that he still has a
lot to learn and is eager to work his way up. The policy at the
agency is that agents earn 20% commission on every property
they sell. Each agent goes out on his or her own when meeting
clients. The best salesperson is determined by calculating the
highest number of properties sold each year. When Oliver began
working at the agency, he sat down with his supervisor, Felicity
who informed him of his duties and guided him on how to go
about achieving his goals. They also drew up Oliver’s
developmental plan together. Felicity is a very easy-going
person, and this is transferred to her working style. She wants
the best for everyone and when training Oliver, she advises him
to always trust his instincts and do what he considers best.
Felicity believes that every client comes with their own unique
circumstances and that an agent has to adapt their behaviour to
suit the client’s needs. At the outset, it was also decided, in
consistency with the organisational policy that Oliver’s
performance appraisal would include a detailed log compiled by
Felicity regarding important instances of good and poor
performance displayed by Oliver. The fact that his supervisor
took the time to plan his performance really impressed Oliver
and he felt motivated and ready to begin working. HRM2604
