DEOMI Exam 1 (Study Guide) Questions
And Answers
What is the most powerful way to communicate nonverbally? Touching is perhaps the
most powerful nonverbal communication.
Why is it important to study nonverbal communication? It is important to study because
where verbal and nonverbal message conflict, nonverbal messages are relied upon more.
What type of communication is between you and at least one other person? Interpersonal
communication
Noise, objects, temperature, and distance are all known as what type of barrier to
communication? Physical barriers
Past experiences, hidden agendas, and stereotypes describe which barriers or factors that impact
communication? Perceptual barriers
What type of barrier to communication involves anger, fear, and surprise? Emotional
barriers
, DEOMI Exam 1 (Study Guide) Questions
And Answers
What are the five steps or elements in the listening process? 1. Receiving.
2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
Which element in the listening process provides feedback and lets the sender know the message
was received? Responding
What are the benefits of effective listening? a. Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
What are the three types of listening? 1.Active Listening
, DEOMI Exam 1 (Study Guide) Questions
And Answers
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and hearing only what you want to hear?
Selective Listening
What are four response blocks that obstruct effective listening? 1.Evaluation
2.Unsolicited advice giving
3.Diagnosing/analyzing
4.Topping
What is the definition of feedback? Feedback refers to a response from the receiver which
gives the communicator an idea of how the message is being received and whether it needs to be
modified.
What are two types of feedback? a. Evaluative feedback:
b. Non-evaluative feedback:
And Answers
What is the most powerful way to communicate nonverbally? Touching is perhaps the
most powerful nonverbal communication.
Why is it important to study nonverbal communication? It is important to study because
where verbal and nonverbal message conflict, nonverbal messages are relied upon more.
What type of communication is between you and at least one other person? Interpersonal
communication
Noise, objects, temperature, and distance are all known as what type of barrier to
communication? Physical barriers
Past experiences, hidden agendas, and stereotypes describe which barriers or factors that impact
communication? Perceptual barriers
What type of barrier to communication involves anger, fear, and surprise? Emotional
barriers
, DEOMI Exam 1 (Study Guide) Questions
And Answers
What are the five steps or elements in the listening process? 1. Receiving.
2. Attending.
3. Understanding.
4. Responding.
5. Remembering.
Which element in the listening process provides feedback and lets the sender know the message
was received? Responding
What are the benefits of effective listening? a. Improves communications
b. Control of the situation
c. Minimizes conflict
d. Shows that you care
e. Enhances understanding
f. Improves memory
What are the three types of listening? 1.Active Listening
, DEOMI Exam 1 (Study Guide) Questions
And Answers
2.Inactive Listening
3.Selective Listening
Which type of listening involves filtering the message and hearing only what you want to hear?
Selective Listening
What are four response blocks that obstruct effective listening? 1.Evaluation
2.Unsolicited advice giving
3.Diagnosing/analyzing
4.Topping
What is the definition of feedback? Feedback refers to a response from the receiver which
gives the communicator an idea of how the message is being received and whether it needs to be
modified.
What are two types of feedback? a. Evaluative feedback:
b. Non-evaluative feedback:
