MAYO, MASLOW & HERZBERG Exam
questions with A+ rated answers
Herzberg (Two-Factor Theory) - ANSWER-Two factors: Motivators and Hygiene factors.
Herzberg would suggest to motivate people by:
1. Motivate using MOTIVATORS
2. Ensure HYGIENE factors are met
Examples of hygiene facts (Two-Factor theory) (3) - ANSWER-1. Pay and financial
rewards
2. Working conditions
3. Appropriate supervision and policies
Examples of Motivators (Two-Factor theory) (3) - ANSWER-1. Responsibility at work
2. Meaningful, fulfilling work
3. Achievement and recognition
2 Possible Herzberg motivators (Two-Factor theory) - ANSWER-1. Job enrichment
, 2. Empowerment
Job Enrichment (Two-Factor theory) - ANSWER-- wider variety of tasks
- greater complexity & challenge
- manage own workload
- greater sense of achievement
Empowerment (Two-Factor theory) - ANSWER--more responsibility and more autonomy
- allow employees to make decisions independently
- less supervision
- demonstrates trust
Hygiene factors (Two-Factor theory) - ANSWER-Factors that can de-motivate if not
present but do not actually motivate employees to work any harder
Motivators (Two-Factor Theory) - ANSWER-Factors that directly motivate people to
work harder
Frederick Herzberg (Two-Factor theory) (4) - ANSWER-- American psychologist (1923 -
2000)
- Specialism in business management
- Disagreed with Taylor about the importance of financial rewards
- Much more convinced about the importance of non-financial factors