EKG - ICEV Final Exam UPDATED
ACTUAL Questions and CORRECT
Answers
How should health care workers keep their fingernails? - CORRECT ANSWER- ✔✔Short
and rounded
Bradley was late to work this morning. However, no one saw him come in late. When filling
out his time sheet, he is tempted to record that he arrived at work on time. But Bradley does
the right thing by recording the actual time that he arrived at the facility. Which trait does he
demonstrate? - CORRECT ANSWER- ✔✔Honesty
Which of the following is the best description of how health care workers should dress? -
CORRECT ANSWER- ✔✔Clean, well-fitting clothes that are appropriate for specific jobs
Which of the following personal hygiene products is appropriate for health care workers? -
CORRECT ANSWER- ✔✔Deodorant
Natalie is a medical secretary and must complete a large amount of filing this afternoon. At
1:00 PM, the office receptionist gets sick and goes home. The manager asks Natalie to fill in
at the front desk for the rest of the afternoon. Which trait does Natalie demonstrate by
adjusting her schedule? - CORRECT ANSWER- ✔✔Flexibility
When is it acceptable to be dishonest in a health care facility? - CORRECT ANSWER- ✔✔It
is never acceptable to be dishonest.
What is NOT an important part of being a good communicator? - CORRECT ANSWER-
✔✔Being persuasive
In what way can a health care worker demonstrate commitment? - CORRECT ANSWER-
✔✔By staying late to help a co-worker finish a difficult task
Which of the following items demonstrates flexibility? - CORRECT ANSWER- ✔✔Learning
a new method
,How should health care workers behave during interactions with patients and co-workers? -
CORRECT ANSWER- ✔✔Professionally
Which of the following demonstrates responsibility? - CORRECT ANSWER- ✔✔Admitting
to a mistake
Which of the following is NOT a way that regular physical activity affects the body? -
CORRECT ANSWER- ✔✔Adds tension
Lydia works at a medical facility in which all employees are required to wear white shoes.
Lydia does not agree with this rule. What should Lydia do? - CORRECT ANSWER-
✔✔Comply with the rule and wear appropriate shoes.
Which of the following is an example of enthusiasm? - CORRECT ANSWER-
✔✔Encouraging the team
When is it acceptable to criticize cultural or religious beliefs in the workplace? - CORRECT
ANSWER- ✔✔It is never acceptable to criticize cultural or religious differences.
Why is it important for health care workers to have frequent conferences? - CORRECT
ANSWER- ✔✔To keep all team members aware of a patient's status
To outline the duties of each team member
To establish goals
All of the above
David is a shy person and does not communicate well in large group settings. Should he give
up his career goal of working in the medical field? - CORRECT ANSWER- ✔✔No, because
group communication skills can be developed through hard work and dedication
Conflict resolution strategies that use a more positive approach require _____. - CORRECT
ANSWER- ✔✔Compromise
,Which type of team role is required for completing a task? - CORRECT ANSWER- ✔✔Task
Roles
Which of the following is a trait that effective leaders demonstrate? - CORRECT ANSWER-
✔✔Open-minded
Which type of team role increases productivity and strengthens interpersonal relationships? -
CORRECT ANSWER- ✔✔Maintenance
Which type of leader is typically the most successful? - CORRECT ANSWER-
✔✔Democratic
Which type of team role is negative and can hinder team progress? - CORRECT ANSWER-
✔✔Self-centered roles
What is a good way to start meetings? - CORRECT ANSWER- ✔✔Start on time
Review the agenda
Clarify the roles
Welcome attendees
All of the above
In the hospital setting, every health care worker is a member of a ____. - CORRECT
ANSWER- ✔✔Team
What is a step you can take to manage meeting time? - CORRECT ANSWER- ✔✔Ask for
help managing time
Recognizing oneself as part of a whole and working toward a common purpose is called
what? - CORRECT ANSWER- ✔✔Team Identity
As a team leader, why should you avoid negative attitudes? - CORRECT ANSWER-
✔✔They can be destructive and prevent the team from achieving goals.
, When is it appropriate to give hurtful criticism about a teammate's opinion? - CORRECT
ANSWER- ✔✔Never
What should a health care worker do if the solution to a problem requires a task that is
outside of the scope of practice? - CORRECT ANSWER- ✔✔Consult the supervisor.
What should a health care worker do if a goal fails to be accomplished? - CORRECT
ANSWER- ✔✔Evaluate the goal and determine the reason for failure.
Why is it helpful to write down a goal? - CORRECT ANSWER- ✔✔To make it seem real
and attainable
Which of the following is true?
- Your supervisor will always take time to recognize your achievements.
- You should plan to do difficult tasks during your least productive hours.
- You can learn from failures.
- You should initially plan your schedule assuming that everything will go as planned. -
CORRECT ANSWER- ✔✔You can learn from failures
Pam is not a naturally organized person, but she is creating a time management plan to keep
track of her daily tasks. Which of the following is an important technique for her to follow? -
CORRECT ANSWER- ✔✔Prioritize Tasks
Why is the evaluation step an important part of the problem solving method? - CORRECT
ANSWER- ✔✔To determine whether the solution was successful or if another solution
would have worked better
Problem solving is the ability to analyze a situation by looking at ____. - CORRECT
ANSWER- ✔✔The big picture
Which of the following is an example of a time management tool? - CORRECT ANSWER-
✔✔Daily planner
ACTUAL Questions and CORRECT
Answers
How should health care workers keep their fingernails? - CORRECT ANSWER- ✔✔Short
and rounded
Bradley was late to work this morning. However, no one saw him come in late. When filling
out his time sheet, he is tempted to record that he arrived at work on time. But Bradley does
the right thing by recording the actual time that he arrived at the facility. Which trait does he
demonstrate? - CORRECT ANSWER- ✔✔Honesty
Which of the following is the best description of how health care workers should dress? -
CORRECT ANSWER- ✔✔Clean, well-fitting clothes that are appropriate for specific jobs
Which of the following personal hygiene products is appropriate for health care workers? -
CORRECT ANSWER- ✔✔Deodorant
Natalie is a medical secretary and must complete a large amount of filing this afternoon. At
1:00 PM, the office receptionist gets sick and goes home. The manager asks Natalie to fill in
at the front desk for the rest of the afternoon. Which trait does Natalie demonstrate by
adjusting her schedule? - CORRECT ANSWER- ✔✔Flexibility
When is it acceptable to be dishonest in a health care facility? - CORRECT ANSWER- ✔✔It
is never acceptable to be dishonest.
What is NOT an important part of being a good communicator? - CORRECT ANSWER-
✔✔Being persuasive
In what way can a health care worker demonstrate commitment? - CORRECT ANSWER-
✔✔By staying late to help a co-worker finish a difficult task
Which of the following items demonstrates flexibility? - CORRECT ANSWER- ✔✔Learning
a new method
,How should health care workers behave during interactions with patients and co-workers? -
CORRECT ANSWER- ✔✔Professionally
Which of the following demonstrates responsibility? - CORRECT ANSWER- ✔✔Admitting
to a mistake
Which of the following is NOT a way that regular physical activity affects the body? -
CORRECT ANSWER- ✔✔Adds tension
Lydia works at a medical facility in which all employees are required to wear white shoes.
Lydia does not agree with this rule. What should Lydia do? - CORRECT ANSWER-
✔✔Comply with the rule and wear appropriate shoes.
Which of the following is an example of enthusiasm? - CORRECT ANSWER-
✔✔Encouraging the team
When is it acceptable to criticize cultural or religious beliefs in the workplace? - CORRECT
ANSWER- ✔✔It is never acceptable to criticize cultural or religious differences.
Why is it important for health care workers to have frequent conferences? - CORRECT
ANSWER- ✔✔To keep all team members aware of a patient's status
To outline the duties of each team member
To establish goals
All of the above
David is a shy person and does not communicate well in large group settings. Should he give
up his career goal of working in the medical field? - CORRECT ANSWER- ✔✔No, because
group communication skills can be developed through hard work and dedication
Conflict resolution strategies that use a more positive approach require _____. - CORRECT
ANSWER- ✔✔Compromise
,Which type of team role is required for completing a task? - CORRECT ANSWER- ✔✔Task
Roles
Which of the following is a trait that effective leaders demonstrate? - CORRECT ANSWER-
✔✔Open-minded
Which type of team role increases productivity and strengthens interpersonal relationships? -
CORRECT ANSWER- ✔✔Maintenance
Which type of leader is typically the most successful? - CORRECT ANSWER-
✔✔Democratic
Which type of team role is negative and can hinder team progress? - CORRECT ANSWER-
✔✔Self-centered roles
What is a good way to start meetings? - CORRECT ANSWER- ✔✔Start on time
Review the agenda
Clarify the roles
Welcome attendees
All of the above
In the hospital setting, every health care worker is a member of a ____. - CORRECT
ANSWER- ✔✔Team
What is a step you can take to manage meeting time? - CORRECT ANSWER- ✔✔Ask for
help managing time
Recognizing oneself as part of a whole and working toward a common purpose is called
what? - CORRECT ANSWER- ✔✔Team Identity
As a team leader, why should you avoid negative attitudes? - CORRECT ANSWER-
✔✔They can be destructive and prevent the team from achieving goals.
, When is it appropriate to give hurtful criticism about a teammate's opinion? - CORRECT
ANSWER- ✔✔Never
What should a health care worker do if the solution to a problem requires a task that is
outside of the scope of practice? - CORRECT ANSWER- ✔✔Consult the supervisor.
What should a health care worker do if a goal fails to be accomplished? - CORRECT
ANSWER- ✔✔Evaluate the goal and determine the reason for failure.
Why is it helpful to write down a goal? - CORRECT ANSWER- ✔✔To make it seem real
and attainable
Which of the following is true?
- Your supervisor will always take time to recognize your achievements.
- You should plan to do difficult tasks during your least productive hours.
- You can learn from failures.
- You should initially plan your schedule assuming that everything will go as planned. -
CORRECT ANSWER- ✔✔You can learn from failures
Pam is not a naturally organized person, but she is creating a time management plan to keep
track of her daily tasks. Which of the following is an important technique for her to follow? -
CORRECT ANSWER- ✔✔Prioritize Tasks
Why is the evaluation step an important part of the problem solving method? - CORRECT
ANSWER- ✔✔To determine whether the solution was successful or if another solution
would have worked better
Problem solving is the ability to analyze a situation by looking at ____. - CORRECT
ANSWER- ✔✔The big picture
Which of the following is an example of a time management tool? - CORRECT ANSWER-
✔✔Daily planner
