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Wellcare ACT Mastery Exam - Broker
Questions and Correct Answers the
Latest Update and Recommended
Version
Centene requires all contracted brokers/agents to read, understand, and agree to Centene's
Business Ethics and Code of Conduct Policy.
True
False
✓ True
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one
MA plan provider. The disclaimer must be:
(Select all that apply.)
a. Included in any marketing materials, including print materials and television advertisements
developed, used, or distributed by the TPMO.
b. Verbally conveyed within the first minute of a sales call.
c. Prominently displayed on TPMO websites (regardless of content).
d. Electronically conveyed when communicating with a beneficiary through email, online chat,
or other electronic means of communication (regardless of content).
|
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✓ a. Included in any marketing materials, including print materials and television
advertisements developed, used, or distributed by the TPMO.
✓ b. Verbally conveyed within the first minute of a sales call.
✓ c. Prominently displayed on TPMO websites (regardless of content).
✓ d. Electronically conveyed when communicating with a beneficiary through email, online
chat, or other electronic means of communication (regardless of content).
When a paper SOA form is used, it must be completed __________ hosting the sales
presentation.
a. 48 Hours prior to
b. During
c. After
✓ a. 48 Hours prior to
When verifying a D-SNP beneficiary's Medicaid eligibility through the Ascend Medicaid
search tool, you should confirm their current Medicaid status qualifies for the selected D-SNP
being enrolled in and explain that changes in Medicaid eligiblity may affect enrollment
and/or cost sharing.
True
False
✓ True
Medicare Star Ratings and performance are at the forefront of Wellcare's quality strategy.
Wellcare's quality focus consists of six drivers. Which of the following is not a Wellcare
quality driver?
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a. Member Service
b. Reputation
c. Member Payments
d. Serving Government Customers
✓ c. Member Payments
Although options for capturing and submitting SOAs vary by health plan, Wellcare accepts
SOAs in which of the following methods?
a. Ascend
b. Telephonic
c. Paper
d. All of these
✓ d. All of these
Brokers/Agents can submit a support ticket online through their Centene Workbench portal.
True
False
✓ True
An SEP is a period outside of the ICEP, AEP, or MA OEP when beneficiaries can enroll based
solely on life events that qualify for an SEP period.
True
|
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✓ © 2024 TestTrackers ✓ Your Success is Our Mission!
✓ Customer Support: [+254707240657]
Wellcare ACT Mastery Exam - Broker
Questions and Correct Answers the
Latest Update and Recommended
Version
Centene requires all contracted brokers/agents to read, understand, and agree to Centene's
Business Ethics and Code of Conduct Policy.
True
False
✓ True
The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more than one
MA plan provider. The disclaimer must be:
(Select all that apply.)
a. Included in any marketing materials, including print materials and television advertisements
developed, used, or distributed by the TPMO.
b. Verbally conveyed within the first minute of a sales call.
c. Prominently displayed on TPMO websites (regardless of content).
d. Electronically conveyed when communicating with a beneficiary through email, online chat,
or other electronic means of communication (regardless of content).
|
✓ Thank You for Choosing Us! ✓ Resources & Updates: [Testtrackers - Stuvia US]
✓ © 2024 TestTrackers ✓ Your Success is Our Mission!
✓ Customer Support: [+254707240657]
, TestTrackers: Unlock Your Exam Potential! | Quality Practice Materials | Boost Your Confidence Today!
✓ a. Included in any marketing materials, including print materials and television
advertisements developed, used, or distributed by the TPMO.
✓ b. Verbally conveyed within the first minute of a sales call.
✓ c. Prominently displayed on TPMO websites (regardless of content).
✓ d. Electronically conveyed when communicating with a beneficiary through email, online
chat, or other electronic means of communication (regardless of content).
When a paper SOA form is used, it must be completed __________ hosting the sales
presentation.
a. 48 Hours prior to
b. During
c. After
✓ a. 48 Hours prior to
When verifying a D-SNP beneficiary's Medicaid eligibility through the Ascend Medicaid
search tool, you should confirm their current Medicaid status qualifies for the selected D-SNP
being enrolled in and explain that changes in Medicaid eligiblity may affect enrollment
and/or cost sharing.
True
False
✓ True
Medicare Star Ratings and performance are at the forefront of Wellcare's quality strategy.
Wellcare's quality focus consists of six drivers. Which of the following is not a Wellcare
quality driver?
|
✓ Thank You for Choosing Us! ✓ Resources & Updates: [Testtrackers - Stuvia US]
✓ © 2024 TestTrackers ✓ Your Success is Our Mission!
✓ Customer Support: [+254707240657]
, TestTrackers: Unlock Your Exam Potential! | Quality Practice Materials | Boost Your Confidence Today!
a. Member Service
b. Reputation
c. Member Payments
d. Serving Government Customers
✓ c. Member Payments
Although options for capturing and submitting SOAs vary by health plan, Wellcare accepts
SOAs in which of the following methods?
a. Ascend
b. Telephonic
c. Paper
d. All of these
✓ d. All of these
Brokers/Agents can submit a support ticket online through their Centene Workbench portal.
True
False
✓ True
An SEP is a period outside of the ICEP, AEP, or MA OEP when beneficiaries can enroll based
solely on life events that qualify for an SEP period.
True
|
✓ Thank You for Choosing Us! ✓ Resources & Updates: [Testtrackers - Stuvia US]
✓ © 2024 TestTrackers ✓ Your Success is Our Mission!
✓ Customer Support: [+254707240657]
