CMN 230 Exam Questions and Answers Latest Update Graded A+
interaction goals - Answers desired state that requires cmn to accomplish (defend your image, give
advice, obtain support, persuade, resolve a conflict, maintain a relationship)
three types of interaction goals: - Answers instrumental goals (task goals)
relational goals
self presentational
instrumental goals - Answers tangible, concrete resources or favors we try to get from others (when we
walk up to bartender, goal is to get a drink) (goal to get info, goal to get a ride)
relational goals - Answers preserving or changing the status of your relationship with someone (flirting,
breaking up, maintain relationship, confront someone about status of relationship)
self-presentational goals - Answers communicating an image of ourselves to others (appear intelligent in
class, impress your boss, be the life of the party, defend against criticism)
five principles of interaction goals - Answers 1. interpersonal goals differ in specificity (how specific are
you about the goal)
2. people pursue multiple interaction goals at the same time (can have a goal of getting a higher grade
so you want to appear and dedicated) (goal of getting someone's number so you appear fun and cute,
start a relationship, and accomplish a goal)
3.interaction goals for the same convo may conflict (goal is to get info but don't want to seem dumb or
like you weren't listening)
4.people vary on their ability to successfully accomplish interaction goals (want tot get a grade changed,
but want to seem respectful and intellectual so have to think about how your cmn attends to all goals at
once)
5. interaction goals prompt plans from action (multiple goals determine how we plan our interaction
that leads to our action)
example of principles of interaction goals - Answers goal is to appear respectful and smart, so we plan to
tell them we are dedicated and spend time in office hours or do extra work, argue the questions etc.,
then we take action on the best plan of what exactly to say)
perform the FTA - Answers bold on record "turn it down now"
perform with positive facework - Answers make them like you first "i like it but can you turn it down"
perform fta with negative facework - Answers show respect for their power and control "i hate to ask,
but can you turn it down"
, perform off record - Answers indirect suggestion or hint that you want something "wow this is so crazy,
the music is suuuper loud"
dont perform fta - Answers say nothing/do nothing. not efficient but is appropriate
tactful blindness - Answers frequently used strategy in which we ignore the face threatening act (dont
tell the person they have something in their teeth)
three guidelines for managing face - Answers 1. anticipate face threats (care about image so we
anticipate what people will think of us)
2. recognize that conflict is often about face (try to protect and defend our self image) "well you never
do so i'm not going to"
3. dont overlook the importance of face in computer-mediated cmn (use wording wisely)
supportive cmn - Answers verbal and nonverbal cmn behavior intended to provide assistance to others
(cmn behavior)
person centeredness - Answers the extent to which messages acknowledge and validate the feelings and
distress of a person.
two ways of describing how social support influences health - Answers buffering hypothesis: how social
support leads to health (stress negatively impacts our health but support acts as a buffer by reappraising
an event
main effect hypothesis: receiving social support improves health (supportive relationships lead to better
health, talking makes you happier and healthier even if theres no stress)
five steps to providing emotional support - Answers 1.create appropriate conversational environment
2.get them to talk and understand on their own from their own perspective
3. listen and focus on them dont one up them
4.provide comforting messages
5.provide emotional support before problem solving
advice - Answers recommendations about what to think, say, or do about a problem
efficacy - Answers does the recommendation solve the problem
feasibility - Answers can the individual actually do the solution
absence of limitations - Answers will other bad things happen if they do that
interaction goals - Answers desired state that requires cmn to accomplish (defend your image, give
advice, obtain support, persuade, resolve a conflict, maintain a relationship)
three types of interaction goals: - Answers instrumental goals (task goals)
relational goals
self presentational
instrumental goals - Answers tangible, concrete resources or favors we try to get from others (when we
walk up to bartender, goal is to get a drink) (goal to get info, goal to get a ride)
relational goals - Answers preserving or changing the status of your relationship with someone (flirting,
breaking up, maintain relationship, confront someone about status of relationship)
self-presentational goals - Answers communicating an image of ourselves to others (appear intelligent in
class, impress your boss, be the life of the party, defend against criticism)
five principles of interaction goals - Answers 1. interpersonal goals differ in specificity (how specific are
you about the goal)
2. people pursue multiple interaction goals at the same time (can have a goal of getting a higher grade
so you want to appear and dedicated) (goal of getting someone's number so you appear fun and cute,
start a relationship, and accomplish a goal)
3.interaction goals for the same convo may conflict (goal is to get info but don't want to seem dumb or
like you weren't listening)
4.people vary on their ability to successfully accomplish interaction goals (want tot get a grade changed,
but want to seem respectful and intellectual so have to think about how your cmn attends to all goals at
once)
5. interaction goals prompt plans from action (multiple goals determine how we plan our interaction
that leads to our action)
example of principles of interaction goals - Answers goal is to appear respectful and smart, so we plan to
tell them we are dedicated and spend time in office hours or do extra work, argue the questions etc.,
then we take action on the best plan of what exactly to say)
perform the FTA - Answers bold on record "turn it down now"
perform with positive facework - Answers make them like you first "i like it but can you turn it down"
perform fta with negative facework - Answers show respect for their power and control "i hate to ask,
but can you turn it down"
, perform off record - Answers indirect suggestion or hint that you want something "wow this is so crazy,
the music is suuuper loud"
dont perform fta - Answers say nothing/do nothing. not efficient but is appropriate
tactful blindness - Answers frequently used strategy in which we ignore the face threatening act (dont
tell the person they have something in their teeth)
three guidelines for managing face - Answers 1. anticipate face threats (care about image so we
anticipate what people will think of us)
2. recognize that conflict is often about face (try to protect and defend our self image) "well you never
do so i'm not going to"
3. dont overlook the importance of face in computer-mediated cmn (use wording wisely)
supportive cmn - Answers verbal and nonverbal cmn behavior intended to provide assistance to others
(cmn behavior)
person centeredness - Answers the extent to which messages acknowledge and validate the feelings and
distress of a person.
two ways of describing how social support influences health - Answers buffering hypothesis: how social
support leads to health (stress negatively impacts our health but support acts as a buffer by reappraising
an event
main effect hypothesis: receiving social support improves health (supportive relationships lead to better
health, talking makes you happier and healthier even if theres no stress)
five steps to providing emotional support - Answers 1.create appropriate conversational environment
2.get them to talk and understand on their own from their own perspective
3. listen and focus on them dont one up them
4.provide comforting messages
5.provide emotional support before problem solving
advice - Answers recommendations about what to think, say, or do about a problem
efficacy - Answers does the recommendation solve the problem
feasibility - Answers can the individual actually do the solution
absence of limitations - Answers will other bad things happen if they do that
