CMN279 Exam Questions and Answers Graded A+

CMN279 Exam Questions and Answers Graded A+ communication theory - Answers a system of ideas for explaining communication rhetoric - Answers the use of language to persuade an audience semantics - Answers the study of the words and symbols we choose semiotics - Answers the study of how meaning is assigned and understood cybernetics - Answers the study of how information is processed and how communication systems function message - Answers any type of oral, written, or non-verbal communication that is transmitted by a sender to an audiance sender - Answers the participant in a communication transaction who has an idea and communicates it by encoding it in a message. encoding - Answers the act of converting ideas into code in order to convert a written, an oral, or a non-verbal message channel - Answers a communication pathway or medium over which a message travels. receiver - Answers the participant in a communication transaction for whom a message is intended and who decodes the message by extracting meaning from it. decoding - Answers the act of extracting meaning from spoken, written, and non-verbal communication feedback - Answers the receivers response to a message that confirms if the original message was received and understood. noise - Answers any form or psychological interference that distorts the meaning of a message. communication barriers - Answers problems that can affect the communication transaction, leading to confusion or misunderstanding channel overload - Answers the inability of a channel to carry all transmitted messages information overload - Answers a condition whereby a receiver cannot process all messages because of their vast numbers emotional interference - Answers a psychological factor that creates problems with the communication transaction semantic interference - Answers interference caused by ambiguity, jargon, language or dialect differences, or different ways of assigning meaning bypassing - Answers misunderstanding that results from the receiver interfering a different meaning from s message based on the different meanings of the words that are used. physical and technical interference - Answers interference external to the sender and receiver ex. cell service dropped mixed messages - Answers conflicting perceptions of a signal or message that may result in miscommunication channel barriers - Answers inappropriate choices of channel that impede communication environmental interference - Answers interference that results from preconceptions and differing frames or reference. dyadic - Answers the form of communication that involves a group of two emotional intelligence - Answers the ability to be in touch with one's own emotions, manage one's emotions displays, and understand and respond to the emotions of others to foster strong interpersonal relationships. non-verbal behaviours - Answers gestures, facial expressions, eye contact, and posture that convey feelings, attitudes and other information proxemics - Answers the study of the use and perception of space chronemics - Answers the study of the use and inter pretence of time in non-verbal communication paralanguage (vocalics) (38%) - Answers non-verbal qualities of communication body language (55%) - Answers non-verbal communication conveyed by gestures, posture, eye contact, and facial expressions internal communication - Answers communication takes place within an organization external communication - Answers communication with audiences who are apart of an external environment active listening - Answers listening that demands close attention to a message's literal and emotional meaning and a level of responsiveness that shows the speaker the message was both heard and understood. formal communications network - Answers a system of communication sanctioned by organizational management informal oral network - Answers unofficial internal communication pathways, also known as grapevines, that carry gossip and rumours-sometimes accurate, sometimes not formal communication channels - Answers official internal communication pathways that facilitate the flow of information through an organizations hierarchy upward communication flow - Answers the movement of information from subordinates to superiors downward communication flow - Answers the movement of information from superiors to subordinates horizontal communication flow - Answers the movement of information that enables individuals at the same organizational level to share ideas and exchange information culture - Answers the shared values, customs, and patterns of behaviour of a particular group or society, including its rules, beliefs language and structures ethnocentrism - Answers the tendency to make false assumptions, based on limited experience, that one's own cultural or ethnic group is superior to others high-context cultures - Answers cultures in which communication depends not only on the explicit wording of a message but also on the message's surrounding context. low-context cultures - Answers cultures that favour direct communication and depend on explicit verbal and written messages exclusive of context contextual factors - Answers elements of a writing task, such as the situation, the organizations procedures, and the readers, that influence the writer's choices at every step. genres - Answers the agreed-upon forms of writing that develop in response to recurrent situations and that allow users to act purposefully in a particular activity register - Answers the level of formality gauged to a specific purpose and social setting discourse community - Answers a group of communicators who share a goal or an interest in adopting a way of participating in a public discussion, including the use of particular genres, registers, and terminology exigence - Answers the motivation or reason for speaking out urgently on a topic or an issue audience - Answers individuals with an interest in reacting to the exigence the receivers and decoders of a message constraints - Answers the restrictions or limitations on what can be said and the factors shaping the content and presentation of the message, which can affect audience response. Important of Message Planning - Answers -only have one change to get your message across with the most impact