WGU C483 - Principles of Management
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A style of dealing with conflict involving cooperation on behalf of the other
party but not being assertive about one's own interests -
✔✔Accommodation
The expectation that employees will perform a job, take corrective action
when necessary, and report upward on the status and quality of their
performance - ✔✔Accountability
Procedures used to verify accounting reports and statements -
✔✔Accounting audits
One firm buying another - ✔✔Acquisition
A method of cost accounting designed to identify streams of activity and
then to allocate costs across particular business processes according to
the amount of time employees devote to particular activities - ✔✔Activity-
based costing (ABC)
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Companies that take the current industry structure and its evolution as
givens, and choose where to compete - ✔✔Adapters
When a seemingly neutral employment practice has a disproportionately
negative effect on a protected group - ✔✔Adverse impact
Charging fees to advertise on a site - ✔✔Advertising support model
Emotional disagreement directed toward other people - ✔✔Affective
conflict
Charging fees to direct site visitors to other companies' sites - ✔✔Affiliate
model
Special efforts to recruit and hire qualified members of groups that have
been discriminated against in the past - ✔✔Affirmative action
A frank and open-minded discussion of four basic questions aimed at
continuous improvement - ✔✔After-action review
A human needs theory postulating that people have three basic sets of
needs that can operate simultaneously (Existence, Relatedness and
Growth) - ✔✔Alderfer's ERG theory
The use of a neutral third party to resolve a labor dispute - ✔✔Arbitration
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A managerial performance test in which candidates participate in a variety
of exercises and situations - ✔✔Assessment center
The values of the various items the corporation owns - ✔✔Assets
A style in which the leader is true to himself or herself while leading -
✔✔Authentic leadership
The legitimate right to make decisions and to tell other people what to do -
✔✔Authority
A form of leadership in which the leader makes decisions on his or her own
and then announces those decisions to the group - ✔✔Autocratic
leadership
Groups that control decisions about and execution of a complete range of
tasks - ✔✔Autonomous work groups
A reaction to conflict that involves ignoring the problem by doing nothing at
all or deemphasizing the disagreement - ✔✔Avoidance
Control system combining four sets of performance measures: financial,
customer, business process, and learning and growth - ✔✔Balanced
scorecard
A report that shows the financial picture of a company at a given time and
itemizes assets, liabilities, and stockholders' equity - ✔✔Balance sheet
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Conditions that prevent new companies from entering an industry -
✔✔Barriers to entry
A leadership perspective that attempts to identify what good leaders do—
that is, what behaviors they exhibit - ✔✔Behavioral approach
The process of comparing an organization's practices and technologies
with those of other companies - ✔✔Benchmarking
Informal work on projects, other than those officially assigned, of
employees' own choosing and initiative - ✔✔Bootlegging
Organization in which there are no barriers to information flow -
✔✔Boundaryless organization
Interacting with people in other groups, thus creating linkages between
groups - ✔✔Boundary-spanning
A less-than-perfect form of rationality in which decision makers cannot be
perfectly rational because decisions are complex and complete information
is unavailable or cannot be fully processed - ✔✔Bounded rationality
A process in which group members generate as many ideas about a
problem as they can; criticism is withheld until all ideas have been
proposed - ✔✔Brainstorming