CORRECT SOLUTIONS
Porter's vFive vForces v- v vcorrect vanswer-threat vof ventry, vthreat vof vsubstitute,
vsupplier vpower, vbuyer vpower, vand vcompetitive vrivalry
Productivity vParadox v- v vcorrect vanswer-measurement, vlags, vredistribution,
vmismanagement
Value vChain v- v vcorrect vanswer-The vset vof vactivities vthrough vwhich va vproduct vor
vservice vis vcreated vand vdelivered vto vcustomers.
Primary vactivities vin vthe vvalue vchain v- v vcorrect vanswer-inbound vlogistics,
voperations, voutbound vlogistics, vmarketing vand vsales, vsupport
Secondary vActivities vin vthe vValue vChain v- v vcorrect vanswer-firm vinfrastructure,
vHR vmanagement, vtechnology vdevelopment, vprocurement
competitive vadvantage v- v vcorrect vanswer-performance vthat vconsistently
voutperforms vtheir vindustry vpeers
Two vprimary vmethods vfor vobtaining vCompetitive vAdvantage v- v vcorrect vanswer-
Cost vAdvantage, vDifferentiation vAdvantage
Information vSystems vhas v5 vMajor vcomponents v- v vcorrect vanswer-Hardware,
vSoftware, vData, vPeople, vProcesses