Moparexam24 - Understanding Mopar
Services Quizzes And Ans.
Stellantis Roadside Assistance includes towing to the nearest Stellantis dealer and
which other service? - ANSWER- Fuel delivery
Which Prepaid Maintenance Plan can be sold in the Service Lane? - ANSWER- Lube,
oil and filter plans
Customers can contact Stellantis Roadside Assistance via their vehicle's mobile app or
the ________________. - ANSWER- Roadside Assistance phone number
The Stella chat bot, Jeep Wave and Wagoneer Client Services are all available
__________ - ANSWER- 24 hours a day, 7 days a week
Factory-trained technicians perform standard Express Lane services on vehicles, such
as oil and filter change, tire rotation, fluid top off and ______________. - ANSWER-
complimentary multi-point inspection
________ supports owners in accessing information for all their Stellantis vehicles. -
ANSWER- My Garage and Digital Glovebox
How many years of complimentary maintenance do Wagoneer retail customers receive
with the Wagoneer Client Services program? - ANSWER- 5 years
How can you ensure that your customer has completed their enrollment setup before
leaving the dealership? - ANSWER- Have the customer perform an action using their
vehicle's phone app
The Mopar Vehicle Protection (MVP) __________ plan provides extended, Stellantis-
backed coverage on more than 5,000 components. - ANSWER- Maximum Care
Which customers are eligible to receive Ownership benefits? - ANSWER- All customers
When should you help your customer complete the enrollment process for their vehicle's
benefits? - ANSWER- Before they leave the dealership
Using the data from ___________, dealerships can proactively reach out to customers
for their specific Service and Sales needs. - ANSWER- connected vehicles
Where can you find VIN-specific information about available Connected Services and
radio features? - ANSWER- The New Vehicle Delivery Checklist (OS Plus)
Services Quizzes And Ans.
Stellantis Roadside Assistance includes towing to the nearest Stellantis dealer and
which other service? - ANSWER- Fuel delivery
Which Prepaid Maintenance Plan can be sold in the Service Lane? - ANSWER- Lube,
oil and filter plans
Customers can contact Stellantis Roadside Assistance via their vehicle's mobile app or
the ________________. - ANSWER- Roadside Assistance phone number
The Stella chat bot, Jeep Wave and Wagoneer Client Services are all available
__________ - ANSWER- 24 hours a day, 7 days a week
Factory-trained technicians perform standard Express Lane services on vehicles, such
as oil and filter change, tire rotation, fluid top off and ______________. - ANSWER-
complimentary multi-point inspection
________ supports owners in accessing information for all their Stellantis vehicles. -
ANSWER- My Garage and Digital Glovebox
How many years of complimentary maintenance do Wagoneer retail customers receive
with the Wagoneer Client Services program? - ANSWER- 5 years
How can you ensure that your customer has completed their enrollment setup before
leaving the dealership? - ANSWER- Have the customer perform an action using their
vehicle's phone app
The Mopar Vehicle Protection (MVP) __________ plan provides extended, Stellantis-
backed coverage on more than 5,000 components. - ANSWER- Maximum Care
Which customers are eligible to receive Ownership benefits? - ANSWER- All customers
When should you help your customer complete the enrollment process for their vehicle's
benefits? - ANSWER- Before they leave the dealership
Using the data from ___________, dealerships can proactively reach out to customers
for their specific Service and Sales needs. - ANSWER- connected vehicles
Where can you find VIN-specific information about available Connected Services and
radio features? - ANSWER- The New Vehicle Delivery Checklist (OS Plus)
