PHR Study Materials CORRECT QUESTIONS
& ANSWERS 2024 LATEST UPDATE
Explicit Knowledge - ANSWER Knowledge that is easily communicated and available to everyone.
Tactic Knowledge - ANSWER Knowledge gained from personal experience that is more difficult to
express.
Learning Organization - ANSWER A system-level concept wherein the organization is characterized by its
capabilities to adapt to changes in its environment.
What are Peter Senge's Fifth Discipline? - ANSWER Systems Thinking: Shows how things interrelate for
change.
Mental Models: Ingrained assumptions that influence us.
Personal Mastery: High level of proficiency.
Team Learning: Aligning and developing the capacity of the team.
Shared Vision: Future that fosters commitment.
This enables orgs to increase their ability realize desire results, cultivate new ways of thinking, expand
ideas, encourage continuous learning.
Organizational Learning - ANSWER Certain types of learning activities or processes that may occur at any
one of several levels in an organization.
, The difference between Learning Organization vs. Organizational Learning? - ANSWER Organizational
Learning is something that takes place in every org. Learning Organization is a type of organization.
Competencies - ANSWER Set of behaviors encompassing skills, knowledge, abilities, and personal
attributes that are critical to successful work accomplishment.
What are the 3 learning styles? - ANSWER Visual, auditory, kinesthetic.
Classical Conditioning - ANSWER Associating an involuntary response and a stimulus.
- Focuses on involuntary, automatic behaviors "psychic reflexes." Ex. Public speaking and anxiety.
Ivan Pavlov - Bell when feeding dog.
Operant Conditioning - ANSWER Associating a voluntary behavior and a consequence.
- Focuses on strengthening/ weakening voluntary behaviors.
- 4 interventions: positive/ negative reinforcements and punishment/ extinction.
- First described by B.F Skinner.
Social Cognitive Theory - ANSWER Behavior influenced by environment however, the environment is also
influenced by an individual's behavior.
What are some Social Cognitive Theories? - ANSWER Reciprocal Determinism: behaviors influences and
is influenced by both the social world and personal characteristics.
Vicarious Learning: derived from indirect sources such as hearing/ observation, rather than direct, hands
on.
, Symbolic Learning: uses symbols as written descriptions, mental images to represent events.
Self-Efficacy: one's belief in one's ability to succeed in specific situations or accomplish a task.
Motivation - ANSWER What reason does the trainee have to learn? Rewards can be instrinsic or extrinsic
in the form of rewards or punishment.
Transfer (Designing Training Programs) - ANSWER Ability to transfer learning to the actual job situation.
Can be improved through reinforcements on the job, support by manager and work environment.
Stimulus - ANSWER Includes organization training of material, tone of trainer's voice, and training room
environment.
Feedback - ANSWER Helps learners correct mistakes and provides reinforcements for correct learning.
Ideal timing is immediately after a skill/ knowledge is demonstrated.
Learning Curves - ANSWER Shows how learning progresses most rapidly in either beginning or later
trials, depending on what is being learned.
Forgetting - ANSWER May occur when material is inadequately learned, if new learning interferes with
the recall of old learning, or new material isn't useful.
Response - ANSWER Provides learners with opporunities to practice and use repetition.
RACI Chart - ANSWER A RACI chart is a matrix chart that only uses the activities of responsible,
accountable, consult, and inform.
Total Quality Managwment (TQM) - ANSWER Strategic, integrated management system for achieving
customer satisfaction that involved all managers, employees and use quantitative methods to continue
to improve orgs processes.
& ANSWERS 2024 LATEST UPDATE
Explicit Knowledge - ANSWER Knowledge that is easily communicated and available to everyone.
Tactic Knowledge - ANSWER Knowledge gained from personal experience that is more difficult to
express.
Learning Organization - ANSWER A system-level concept wherein the organization is characterized by its
capabilities to adapt to changes in its environment.
What are Peter Senge's Fifth Discipline? - ANSWER Systems Thinking: Shows how things interrelate for
change.
Mental Models: Ingrained assumptions that influence us.
Personal Mastery: High level of proficiency.
Team Learning: Aligning and developing the capacity of the team.
Shared Vision: Future that fosters commitment.
This enables orgs to increase their ability realize desire results, cultivate new ways of thinking, expand
ideas, encourage continuous learning.
Organizational Learning - ANSWER Certain types of learning activities or processes that may occur at any
one of several levels in an organization.
, The difference between Learning Organization vs. Organizational Learning? - ANSWER Organizational
Learning is something that takes place in every org. Learning Organization is a type of organization.
Competencies - ANSWER Set of behaviors encompassing skills, knowledge, abilities, and personal
attributes that are critical to successful work accomplishment.
What are the 3 learning styles? - ANSWER Visual, auditory, kinesthetic.
Classical Conditioning - ANSWER Associating an involuntary response and a stimulus.
- Focuses on involuntary, automatic behaviors "psychic reflexes." Ex. Public speaking and anxiety.
Ivan Pavlov - Bell when feeding dog.
Operant Conditioning - ANSWER Associating a voluntary behavior and a consequence.
- Focuses on strengthening/ weakening voluntary behaviors.
- 4 interventions: positive/ negative reinforcements and punishment/ extinction.
- First described by B.F Skinner.
Social Cognitive Theory - ANSWER Behavior influenced by environment however, the environment is also
influenced by an individual's behavior.
What are some Social Cognitive Theories? - ANSWER Reciprocal Determinism: behaviors influences and
is influenced by both the social world and personal characteristics.
Vicarious Learning: derived from indirect sources such as hearing/ observation, rather than direct, hands
on.
, Symbolic Learning: uses symbols as written descriptions, mental images to represent events.
Self-Efficacy: one's belief in one's ability to succeed in specific situations or accomplish a task.
Motivation - ANSWER What reason does the trainee have to learn? Rewards can be instrinsic or extrinsic
in the form of rewards or punishment.
Transfer (Designing Training Programs) - ANSWER Ability to transfer learning to the actual job situation.
Can be improved through reinforcements on the job, support by manager and work environment.
Stimulus - ANSWER Includes organization training of material, tone of trainer's voice, and training room
environment.
Feedback - ANSWER Helps learners correct mistakes and provides reinforcements for correct learning.
Ideal timing is immediately after a skill/ knowledge is demonstrated.
Learning Curves - ANSWER Shows how learning progresses most rapidly in either beginning or later
trials, depending on what is being learned.
Forgetting - ANSWER May occur when material is inadequately learned, if new learning interferes with
the recall of old learning, or new material isn't useful.
Response - ANSWER Provides learners with opporunities to practice and use repetition.
RACI Chart - ANSWER A RACI chart is a matrix chart that only uses the activities of responsible,
accountable, consult, and inform.
Total Quality Managwment (TQM) - ANSWER Strategic, integrated management system for achieving
customer satisfaction that involved all managers, employees and use quantitative methods to continue
to improve orgs processes.
